AI Buyer Insights:

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Iberdrola Clientes
Location
Euskadi Plaza, 5,
Bilbao, 48009,
Spain
Website
https://www.iberdrola.es/
Phone
34 9 4415-1411
Artw industry
Utilities
Employee
Revenue

Iberdrola Clientes Technographics

Iberdrola Clientes Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Iberdrola Clientes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 39955 Iberdrola Clientes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Iberdrola Clientes has purchased the following applications: Inbenta Chatbot for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Iberdrola Clientes is running and its propensity to invest more and deepen its relationship with Inbenta Technologies , Cisco Systems , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Iberdrola Clientes revenues, which have grown to $41.44 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Iberdrola Clientes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Iberdrola Clientes Tech Stack and Enterprise Applications

Iberdrola Clientes AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Inbenta Technologies Legacy Inbenta Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017 Iberdrola Clientes deployed the Inbenta Chatbot on its public website. The implementation uses the Inbenta Chatbot within the Chatbots and Conversational AI category to provide a web-embedded conversational layer powered by the Inbenta Platform. The deployment centered on conversational modules common to the category, including natural language understanding for intent recognition, search-driven FAQ resolution, and multi-turn dialogue flows configured for self-service scenarios. The Inbenta Chatbot configuration emphasizes knowledge base driven responses and fallback handling to route unresolved queries into existing human support processes. Operationally the solution is implemented on Iberdrola Clientes web channels and is positioned to support customer-facing digital engagement and support functions. The deployment aligns the Inbenta Platform content repository with company-managed knowledge curation, enabling regular updates to conversational scripts and FAQs by digital customer service teams. Governance for the implementation focuses on content lifecycle management, query taxonomy maintenance, and operational ownership by Iberdrola Clientes customer service and digital teams. Change control covers conversational content updates and monitoring of interaction quality to sustain the web-based Inbenta Chatbot experience.
Iberdrola Clientes Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2022 2022
In 2022, Iberdrola Clientes deployed Cisco Webex Meetings for Audio Video and Web Conferencing on its corporate website. Cisco Webex Meetings is being used to deliver browser-accessible video conferencing, screen sharing, meeting recording, and participant controls to support both internal collaboration and customer-facing meeting flows. Iberdrola Clientes uses Cisco Webex Meetings, categorized as Audio Video and Web Conferencing, to support corporate communications and customer engagement workflows through its public digital channels. The implementation places the application squarely within enterprise communication and customer interaction functions. The deployment follows a cloud-oriented Webex Meetings architecture embedded into the website, providing real-time audio and video sessions via web clients and standard meeting links. Operational coverage targets digital channels and service interactions for Iberdrola Clientes across Spain, with administration oriented toward central management of meeting configurations, participant permissions, and recording retention policies. Functional emphasis centers on meeting orchestration, scheduling workflows, and standardized participant controls to ensure consistent behavior across business units. Configuration and governance workstreams focus on centralized provisioning and policy enforcement to maintain a uniform user experience for Cisco Webex Meetings.
Iberdrola Clientes CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2018 2018
In 2018, Iberdrola Clientes implemented Hotjar on its public website to instrument user behavior and collect qualitative feedback. The Hotjar deployment captured session recordings, heatmaps, on page feedback widgets and survey capabilities typical of Customer Experience solutions, enabling UX and digital analytics teams to examine navigation, click and scroll behavior. Operational scope remained focused on the Iberdrola Clientes website, supporting digital experience, product and marketing functions responsible for customer journey analysis and web optimization. Governance centered on centralized insertion of the Hotjar snippet into site templates and controlled access to recordings and feedback data, aligning Hotjar outputs with existing web analytics workflows for Customer Experience measurement.
Data Management Platform CRM 2020 2020
Marketing Analytics CRM 2022 2022
Marketing Analytics CRM 2016 2016
Iberdrola Clientes TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2020 2020
Governance, Risk and Compliance TRM 2020 2020

IT Decision Makers and Key Stakeholders at Iberdrola Clientes

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Iberdrola Clientes Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Iberdrola Clientes IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Iberdrola Clientes digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Iberdrola Clientes Technographics
Iberdrola Clientes is a Utilities organization based in Spain, with around 39955 employees and annual revenues of $41.44 billion.
Iberdrola Clientes operates a diverse technology stack with applications such as Inbenta Chatbot, Cisco Webex Meetings and Hotjar, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Experience.
Iberdrola Clientes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Inbenta Technologies, Cisco Systems and Contentsquare.
Iberdrola Clientes recently adopted applications including Cisco Webex Meetings in 2022, Microsoft Clarity in 2022 and Salesforce Audience Studio in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Iberdrola Clientes’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Iberdrola Clientes’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Iberdrola Clientes technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.