IBM Middle East FZ LLC
Dubai Internet City IBM Building, 3rd Level,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 390 7000
Professional Services
IBM Middle East FZ LLC Technographics
IBM Middle East FZ LLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IBM Middle East FZ LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 IBM Middle East FZ LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IBM Middle East FZ LLC has purchased the following applications: SAP Concur Expense for Expense Management in 2015, SAP Concur Travel for Travel Management in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IBM Middle East FZ LLC is running and its propensity to invest more and deepen its relationship with SAP , Zuora , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IBM Middle East FZ LLC revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IBM Middle East FZ LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IBM Middle East FZ LLC Tech Stack and Enterprise Applications
IBM Middle East FZ LLC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2015 | 2016 |
In 2015, IBM Middle East FZ LLC implemented SAP Concur Expense as its Expense Management solution to support executive administrative operations in its UAE regional office. The implementation centered on executive assistants performing administrative duties for VP managers, including scheduling appointments and meetings, organizing business trips, and managing manager itineraries through the Concur online tool.
SAP Concur Expense was configured to handle standard expense management workflows, including creation and submission of manager expense reports, online processing for reimbursement, and travel booking capabilities such as hotel and car reservations. Functional modules emphasized expense reporting and travel itinerary management, with assistants providing real time support for changes to travel plans and for preparing expense documentation for approval.
Operational coverage included executive assistants and group assistants working closely with finance and manager stakeholders to ensure timely processing of reimbursement requests via SAP Concur Expense. The deployment was used as a centralized online tool within IBM Middle East FZ LLC to coordinate manager diaries and internal meeting schedules while consolidating expense submission and travel booking activities.
Governance relied on role based usage patterns with assistants responsible for submitting and routing manager expenses, and on coordination across group assistants to standardize diary planning and meeting agendas. The SAP Concur Expense implementation reinforced disciplined process execution for expense submission and travel coordination within IBM Middle East FZ LLC without disclosing partner or system replacement details.
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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IBM Middle East FZ LLC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, IBM Middle East FZ LLC implemented SAP Concur Travel. The SAP Concur Travel deployment functions as the company Travel Management platform used by administrative staff to centralize travel booking, itinerary changes, and expense reporting for VP Managers.
Operational scope concentrated on administrative assistants and group assistants supporting managers within IBM Middle East FZ LLC in the United Arab Emirates, responsible for organizing business trips, hotel and car bookings, and providing immediate updates to itineraries via the Concur online tool. Functional coverage included travel booking and itinerary management, hotel and ground transport reservations, and preparing and processing managers' expense reports for reimbursement, with governance focused on coordinating diary planning, internal meeting scheduling, and assigning process ownership for manager-facing travel and expense workflows.
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IBM Middle East FZ LLC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, IBM Middle East FZ LLC deployed Cisco Webex Meetings as a web-embedded conferencing capability. Cisco Webex Meetings is implemented as an Audio Video and Web Conferencing solution on IBM's website, providing browser-based join for external customers and partners visiting the site. The deployment is associated with IBM Middle East FZ LLC in the United Arab Emirates and is intended to support professional services delivery and client engagement workflows.
Configuration emphasized standard Audio Video and Web Conferencing capabilities, including meeting orchestration, scheduled and ad-hoc sessions, video conferencing, screen sharing, and recorded session capture. Operational control was centralized through platform administration to manage user provisioning, meeting policies, and access controls for web-embedded sessions, aligning collaboration workflows with client-facing booking and delivery processes. This implementation links IBM Middle East FZ LLC, Cisco Webex Meetings, and Audio Video and Web Conferencing to business functions such as remote collaboration, client meetings, and professional services delivery.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Event Management | Collaboration |
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2020 | 2020 |
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IBM Middle East FZ LLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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IBM Middle East FZ LLC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IBM Middle East FZ LLC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IBM Middle East FZ LLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IBM Middle East FZ LLC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at IBM Middle East FZ LLC
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| No data found | ||||||
Apps Being Evaluated by IBM Middle East FZ LLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IBM Middle East FZ LLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IBM Middle East FZ LLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IBM Middle East FZ LLC Technographics
IBM Middle East FZ LLC is a Professional Services organization based in United Arab Emirates,
with around 3000 employees and annual revenues of $700.0 million.
IBM Middle East FZ LLC operates a diverse technology stack with applications such as
SAP Concur Expense, SAP Concur Travel and Cisco Webex Meetings,
covering areas like Expense Management, Travel Management and Audio Video and Web Conferencing.
IBM Middle East FZ LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Cisco Systems.
IBM Middle East FZ LLC recently adopted applications including
Salesforce Sales Cloud in 2021, Akamai mPulse in 2021 and Zuora Billing in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IBM Middle East FZ LLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IBM Middle East FZ LLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IBM Middle East FZ LLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.