Culver City, 90230, CA,
United States
ID Supershop Technographics
ID Supershop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ID Supershop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 ID Supershop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ID Supershop has purchased the following applications: PayPal Enterprise for Payment Processing in 2020, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ID Supershop is running and its propensity to invest more and deepen its relationship with PayPal , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ID Supershop revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ID Supershop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ID Supershop Tech Stack and Enterprise Applications
ID Supershop ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, ID Supershop implemented PayPal Enterprise for Payment Processing on its public website. The deployment uses PayPal Enterprise as the primary payment acceptance engine, integrating directly into the site checkout to handle authorization, settlement, and basic fraud screening, consistent with Payment Processing platform capabilities.
The implementation scope focused on front-end checkout wiring and server-side transaction capture, with configuration of merchant account settings and settlement workflows to support e-commerce billing and accounts receivable for a 15-employee professional services firm. Governance and operational ownership remain internal, with the small IT and finance teams managing reconciliation, payment configuration, and PCI-related settings as part of ongoing payments operations.
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ID Supershop AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, ID Supershop implemented Zendesk Chat on its public website. Zendesk Chat was deployed as a cloud hosted web chat widget to provide real time conversational touchpoints, positioning the company within the Chatbots and Conversational AI category for customer engagement. The deployment targets customer facing support and inbound lead capture for the professional services business function, and operational control is aligned with the company size and US based operations given its 15 employees.
Configuration and operational workflows center on embedding the Zendesk Chat widget into site pages, configuring routing and availability rules to direct visitors to live agents, and enabling standard conversational features such as proactive greetings and session transcripts to support follow up. Operational ownership sits with customer support and content owners who manage Zendesk Chat settings through the vendor console, with the implementation scoped to web based customer interactions rather than downstream enterprise system integrations. Governance focuses on small team administration, chat availability policies, and ongoing configuration through Zendesk Chat administration tools.
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ID Supershop Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, ID Supershop deployed Microsoft 365 for Collaboration to centralize productivity and external communications across the firm. ID Supershop Microsoft 365 Collaboration supports core business functions such as email, document collaboration, and team communication for a 15 employee professional services organization.
Microsoft 365 is also present on the company website, indicating the platform is leveraged to support the firm’s web presence and client communications in addition to internal collaboration. The implementation uses standard Microsoft 365 Collaboration capabilities including email and Exchange Online, SharePoint document libraries for content collaboration, and Microsoft Teams for synchronous communication, with administration conducted at the tenant level through Microsoft 365 administration controls and governance suited to a small professional services firm.
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ID Supershop eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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ID Supershop CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
|
2008 | 2008 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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ID Supershop IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at ID Supershop
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Sales Manager at IDSupershop | Manager | Sales |
Apps Being Evaluated by ID Supershop Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||