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IDC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by IDC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 IDC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IDC has purchased the following applications: Resal Glee for Employee Recognition and Rewards Management in 2021, Zycus GenAI for Generative AI Platforms in 2024, Oracle Blockchain Platform for Blockchain Platform in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IDC is running and its propensity to invest more and deepen its relationship with Resal , Zycus , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IDC revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IDC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Resal | Legacy | Resal Glee | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021, IDC deployed Resal Glee as an Employee Recognition and Rewards Management application to automate customer gifting for conferences and survey campaigns in the Middle East. Resal Glee's customer rewards and gifting capability was configured to support marketing and CRM workflows and enabled rapid fulfillment of more than 500 gifts during event and campaign windows.
Implementation centered on gifting automation, campaign fulfillment workflows, and rewards orchestration, with configuration for recipient list management and fast dispatch processes consistent with Employee Recognition and Rewards Management best practices. Operational scope covered IDC marketing and CRM functions serving the Middle East region, and the rollout emphasized governance at the campaign level and operational controls to manage spend and fulfillment. Outcomes reported by Resal in 2021 include 30 to 40% savings and budget recovery tied to the automated gifting program as documented in Resal's case study.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zycus | Legacy | Zycus GenAI | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, IDC implemented Zycus GenAI as a Generative AI Platforms solution to evaluate AI-driven procurement capabilities. The Zycus GenAI deployment was positioned to explore conversational assistance and contextual knowledge retrieval across procurement workflows, with a focus on vendor briefings and capability validation.
The implementation highlighted the Merlin Assist module and a Microsoft Teams integration, which were presented as the primary functional components. Merlin Assist was described as the conversational/assistant capability, and the Microsoft Teams integration was used to surface in-chat assistance and information retrieval for procurement users and research stakeholders.
Operational coverage centered on procurement and enterprise applications research within IDC, driven by vendor briefings and event-led demonstrations. Research stakeholders participated in structured sessions that informed IDC’s assessment of governance and practical workflows, enabling analysts to evaluate how Zycus GenAI might be embedded into procurement decision processes.
Patrick Reymann, Research Director for Procurement and Enterprise Applications at IDC, commended Zycus for a compelling vision and for integrating generative AI through Merlin Assist and Microsoft Teams. He characterized the offering as having exciting potential to propel the procurement space forward and stated that Zycus is well positioned to become a prominent player in the industry.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Blockchain Platform | Blockchain Platform | Blockchain | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Digital Signing | Content Management |
|
2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2021 | 2021 |
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