IDC
140 Kendrick Street, Building B,
Needham, 2494, MA,
United States
Needham, 2494, MA,
United States
1 508-872-8200
Professional Services
IDC Technographics
IDC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IDC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 IDC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IDC has purchased the following applications: Resal Glee for Employee Recognition and Rewards Management in 2021, ServiceNow Workplace Service Delivery for Facility Management in 2021, Zycus GenAI for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IDC is running and its propensity to invest more and deepen its relationship with Resal , ServiceNow , Zycus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IDC revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IDC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IDC Tech Stack and Enterprise Applications
IDC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Resal | Legacy | Resal Glee | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021, IDC deployed Resal Glee as an Employee Recognition and Rewards Management application to automate customer gifting for conferences and survey campaigns in the Middle East. Resal Glee's customer rewards and gifting capability was configured to support marketing and CRM workflows and enabled rapid fulfillment of more than 500 gifts during event and campaign windows.
Implementation centered on gifting automation, campaign fulfillment workflows, and rewards orchestration, with configuration for recipient list management and fast dispatch processes consistent with Employee Recognition and Rewards Management best practices. Operational scope covered IDC marketing and CRM functions serving the Middle East region, and the rollout emphasized governance at the campaign level and operational controls to manage spend and fulfillment. Outcomes reported by Resal in 2021 include 30 to 40% savings and budget recovery tied to the automated gifting program as documented in Resal's case study.
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IDC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Workplace Service Delivery | Facility Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, IDC implemented ServiceNow Workplace Service Delivery to enhance office wayfinding and workspace booking, addressing Digital Workspace requirements for a hybrid return to the office. The deployment focused on improving employee navigation and reservation workflows as employees who were hired during the pandemic or returning to newly configured offices needed clearer guidance on locating workspaces and team-adjacent rooms.
Workplace Space Mapping application enhancements were configured to surface permanent and reserved workspace locations, enable finding and reserving conference rooms and team-proximate workspaces, and provide indoor navigation across the work campus. ServiceNow Workplace Service Delivery was used to operationalize these capabilities through configurable mapping layers, desk and room reservation workflows, and scheduling-aware availability logic that ties reservation state to workplace capacity and occupancy controls.
The implementation built on ServiceNow’s prior emergency response and Safe Workplace Suite work to extend employee workflow orchestration for in-office experiences, without specifying additional named integrations. Architecturally the configuration emphasized centralized workspace data and booking orchestration within ServiceNow, positioning the ServiceNow Workplace Service Delivery application as the single source of truth for location, reservation state, and wayfinding metadata.
Governance changes targeted workplace operations, facilities management, and HR workflows, introducing automated reservation approvals and workspace assignment policies to align with hybrid scheduling. IDC’s rollout prioritized employee experience and productivity, reflecting analysis by Juliana Beauvais at IDC that work is an activity requiring automated workflows, and comments from ServiceNow leadership that organizations must leverage digital investments to support hybrid work. The narrative focuses on structural implementation details and functional coverage, rather than quantitative outcomes.
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IDC AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zycus | Legacy | Zycus GenAI | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, IDC implemented Zycus GenAI as a Generative AI Platforms solution to evaluate AI-driven procurement capabilities. The Zycus GenAI deployment was positioned to explore conversational assistance and contextual knowledge retrieval across procurement workflows, with a focus on vendor briefings and capability validation.
The implementation highlighted the Merlin Assist module and a Microsoft Teams integration, which were presented as the primary functional components. Merlin Assist was described as the conversational/assistant capability, and the Microsoft Teams integration was used to surface in-chat assistance and information retrieval for procurement users and research stakeholders.
Operational coverage centered on procurement and enterprise applications research within IDC, driven by vendor briefings and event-led demonstrations. Research stakeholders participated in structured sessions that informed IDC’s assessment of governance and practical workflows, enabling analysts to evaluate how Zycus GenAI might be embedded into procurement decision processes.
Patrick Reymann, Research Director for Procurement and Enterprise Applications at IDC, commended Zycus for a compelling vision and for integrating generative AI through Merlin Assist and Microsoft Teams. He characterized the offering as having exciting potential to propel the procurement space forward and stated that Zycus is well positioned to become a prominent player in the industry.
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IDC Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
|
2019 | 2019 |
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IDC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
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Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
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IDC Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
IDC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2018 | 2018 |
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|
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Customer Experience | CRM |
|
2017 | 2017 |
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Marketing Automation | CRM |
|
2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
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IDC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
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|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at IDC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IDC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IDC IT executives and key decision makers. This section highlights IDC's latest recorded technology evaluations, including Shopware for eCommerce on 2025-02-07, FIS Core Banking for Core Banking on 2024-07-22, and PeopleScout Springboard Recruitment for Applicant Tracking System, Recruiting on 2024-06-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IDC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-07 | IDC | Evaluated | Shopware | Shopware | eCommerce | eCommerce |
| 2024-07-22 | IDC | Evaluated | FIS Global | FIS Core Banking | Core Banking | ERP Services and Operations |
| 2024-06-20 | IDC | Evaluated | PeopleScout | PeopleScout Springboard Recruitment | Applicant Tracking System, Recruiting | HCM |
FAQ - APPS RUN THE WORLD IDC Technographics
IDC is a Professional Services organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
IDC operates a diverse technology stack with applications such as
Resal Glee, ServiceNow Workplace Service Delivery and Zycus GenAI,
covering areas like Employee Recognition and Rewards Management, Facility Management and Generative AI Platforms.
IDC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Resal, ServiceNow and Zycus.
IDC recently adopted applications including
Zycus GenAI in 2024, Resal Glee in 2021 and ServiceNow Workplace Service Delivery in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IDC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IDC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IDC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.