List of ServiceNow Workplace Service Delivery Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Workplace Service Delivery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Workplace Service Delivery for Facility Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Workplace Service Delivery for Facility Management include: BNP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, National Basketball Association (NBA), a United States based Leisure and Hospitality organisation with 2500 employees and revenues of $11.00 billion, bol, a Netherlands based Retail organisation with 3000 employees and revenues of $2.60 billion, Toronto District School Board, a Canada based Education organisation with 24958 employees and revenues of $2.54 billion, BankUnited, a United States based Banking and Financial Services organisation with 1662 employees and revenues of $1.01 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Workplace Service Delivery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Workplace Service Delivery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BankUnited | Banking and Financial Services | 1662 | $1.0B | United States | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2021 | n/a |
In 2021, BankUnited implemented ServiceNow Workplace Service Delivery as a Digital Workspace solution to support a safe return to on-site work. The deployment established a centralized return to office portal using ServiceNow Workplace Service Delivery to coordinate daily health checks and manage employee-facing safety workflows across facilities in Florida where the bank is headquartered.
BankUnited configured multiple Safe Workplace capabilities including the Employee Health Screening app for daily health checks, Workplace Safety Management for desk reservations and seating controls, PPE inventory tracking, and readiness surveys to capture employee sentiment. ServiceNow Workplace Service Delivery was used to operationalize pre-defined safe distancing plans, shift assignments, and sanitation schedules alongside reservation self-service features to enforce occupancy controls.
The implementation leveraged ServiceNow’s Safe Workplace Dashboard and planning capabilities to aggregate occupancy data and workplace readiness signals, and integrated Workplace Reservation Management into employee calendaring through the Microsoft Outlook Add-In to enable reservations and attendee updates directly from meeting invites. Operational coverage targeted facilities operations, employee experience and HR workflows, with the portal serving essential workers and broader employee populations returning to BankUnited sites.
Governance changes included centralized workflow orchestration for health screening and PPE provisioning, standardized reservation policies for neighborhood level seating assignments, and new processes for readiness surveying to inform phased occupancy decisions. BankUnited indicated it will continue to leverage ServiceNow’s Safe Workplace Suite as more employees return to the workplace, aligning facilities management and employee health workflows through ServiceNow Workplace Service Delivery.
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BNP Paribas | Banking and Financial Services | 178000 | $76.5B | France | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2018 | n/a |
In 2018, Bank West BnP Paribas deployed ServiceNow Workplace Service Delivery as part of a bespoke ServiceNow SaaS platform to address the Group’s non-IT business needs. The implementation targeted Digital Workspace use cases, consolidating employee-facing workplace services and support workflows under a common service delivery framework.
The rollout included ServiceNow Workplace Service Delivery, FSO Pro/CSM, App Engine, and HRSD, implemented in a product-focused approach. Configuration work emphasized service catalog and request fulfillment, case management, field service orchestration, and App Engine-driven custom workflows to automate cross-functional workplace and HR processes.
A Center of Excellence governed the platform, staffed with three squads based in France, Portugal and India totaling 30 people, including product owners, business analysts, and developers. The CoE established the service offering and costing model, and it oversaw both implementation projects and BAU operations for the ServiceNow SaaS platform.
Operational scope covered international non-IT business units, centralizing workplace service delivery, HR service delivery, customer service management, and field service operations into a managed product model. Offering Manager responsibilities included designing and building the service offering, managing the platform lifecycle, and coordinating the CoE to support ongoing governance and rollout activities.
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bol | Retail | 3000 | $2.6B | Netherlands | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2023 | n/a |
In 2023, bol implemented ServiceNow Workplace Service Delivery, classified as Digital Workspace, to consolidate workplace services and employee experience workflows. ServiceNow Workplace Service Delivery was configured as the central workplace management layer for booking, service requests, and the workplace service catalog.
Configuration emphasized core Workplace Service Delivery capabilities including workplace service catalog, space and desk reservations, workplace request workflows, and asset assignment processes. ServiceNow Workplace Service Delivery was used to standardize request intake and automate approvals for facilities and IT workplace services, leveraging standard platform modules rather than bespoke extensions.
Integrations were explicitly established with AFAS Profit & Insite/outsite and Crunchr to align employee master data and people analytics with workplace processes. AFAS provided authoritative HR records used for provisioning and identity alignment, while Crunchr supported people data synchronization and analytics related to occupancy and utilization within ServiceNow Workplace Service Delivery.
Operational ownership is centralized under a Functional Application Manager, noted as responsible for ServiceNow WSD, AFAS, and Crunchr, with governance practices that coordinate change control and administration across IT, Facilities, and HR. The implementation scope oriented the ServiceNow Workplace Service Delivery platform to support cross-functional workplace workflows and governance for ongoing application management.
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CommonTrust Network | Non Profit | 40 | $4M | United States | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2021 | n/a |
In 2021, CommonTrust Network implemented ServiceNow Workplace Service Delivery to operationalize employee vaccination verification within its Digital Workspace environment. The deployment used the ServiceNow Vaccination Status application to capture employee submitted vaccine details and SMART Health Card data via desktop and mobile entry points.
The implementation focused on configuring the Vaccination Status app and ServiceNow back end workflows to validate submissions. Workflows were instrumented to call the SMART Health Card Verifier API to confirm card integrity and issuer trust, and records that failed automatic validation were routed into manual adjudication queues for human review.
Integrations included the SMART Health Card Verifier API and issuer lookups against the CommonTrust Network registry of trusted SMART Health Card issuers, preserving cryptographic signature checks and issuer provenance as part of verification. Operational scope emphasized HR and workplace safety business functions responsible for employee health attestations in the United States, with verification status tracked centrally in the Digital Workspace.
Governance was enforced through ServiceNow workflow orchestration that records verifier responses as audit evidence and routes exceptions into defined manual review processes. The integration was delivered as an out of box capability announced in 2021, enabling automated verification of vaccine records while retaining a manual fallback for exceptions.
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IDC | Professional Services | 10 | $1M | United States | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2021 | n/a |
In 2021, IDC implemented ServiceNow Workplace Service Delivery to enhance office wayfinding and workspace booking, addressing Digital Workspace requirements for a hybrid return to the office. The deployment focused on improving employee navigation and reservation workflows as employees who were hired during the pandemic or returning to newly configured offices needed clearer guidance on locating workspaces and team-adjacent rooms.
Workplace Space Mapping application enhancements were configured to surface permanent and reserved workspace locations, enable finding and reserving conference rooms and team-proximate workspaces, and provide indoor navigation across the work campus. ServiceNow Workplace Service Delivery was used to operationalize these capabilities through configurable mapping layers, desk and room reservation workflows, and scheduling-aware availability logic that ties reservation state to workplace capacity and occupancy controls.
The implementation built on ServiceNow’s prior emergency response and Safe Workplace Suite work to extend employee workflow orchestration for in-office experiences, without specifying additional named integrations. Architecturally the configuration emphasized centralized workspace data and booking orchestration within ServiceNow, positioning the ServiceNow Workplace Service Delivery application as the single source of truth for location, reservation state, and wayfinding metadata.
Governance changes targeted workplace operations, facilities management, and HR workflows, introducing automated reservation approvals and workspace assignment policies to align with hybrid scheduling. IDC’s rollout prioritized employee experience and productivity, reflecting analysis by Juliana Beauvais at IDC that work is an activity requiring automated workflows, and comments from ServiceNow leadership that organizations must leverage digital investments to support hybrid work. The narrative focuses on structural implementation details and functional coverage, rather than quantitative outcomes.
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Professional Services | 2500 | $600M | Netherlands | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2021 | n/a |
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Leisure and Hospitality | 2500 | $11.0B | United States | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2020 | n/a |
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Non Profit | 450 | $298M | United States | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2023 | n/a |
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Education | 24958 | $2.5B | Canada | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2023 | n/a |
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Utilities | 784 | $813M | Australia | ServiceNow | ServiceNow Workplace Service Delivery | Facility Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Workplace Service Delivery
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Workplace Service Delivery. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Workplace Service Delivery for Facility Management include:
- Talan, a France based Professional Services organization with 7100 Employees
- Clifford Chance, a United Kingdom based Professional Services company with 3760 Employees
- Australia And New Zealand Banking Group, a Australia based Banking and Financial Services organization with 42142 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Talan | Professional Services | 7100 | $971M | France | 2025-05-20 |
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Clifford Chance | Professional Services | 3760 | $2.9B | United Kingdom | 2025-03-06 |
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Australia And New Zealand Banking Group | Banking and Financial Services | 42142 | $13.0B | Australia | 2024-11-13 |
FAQ - APPS RUN THE WORLD ServiceNow Workplace Service Delivery Coverage
ServiceNow Workplace Service Delivery is a Facility Management solution from ServiceNow.
Companies worldwide use ServiceNow Workplace Service Delivery, from small firms to large enterprises across 21+ industries.
Organizations such as BNP Paribas, National Basketball Association (NBA), bol, Toronto District School Board and BankUnited are recorded users of
ServiceNow Workplace Service Delivery for Facility Management.
Companies using ServiceNow Workplace Service Delivery are most concentrated in Banking and Financial Services, Leisure and Hospitality and Retail, with adoption spanning over 21 industries.
Companies using ServiceNow Workplace Service Delivery are most concentrated in France, United States and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Workplace Service Delivery across Americas, EMEA, and APAC.
Companies using ServiceNow Workplace Service Delivery range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 20%.
Customers of ServiceNow Workplace Service Delivery include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Workplace Service Delivery customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Facility Management.