List of ServiceNow Workplace Service Delivery Customers
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United States
Since 2010, our global team of researchers has been studying ServiceNow Workplace Service Delivery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Workplace Service Delivery for Digital Workspace from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Workplace Service Delivery for Digital Workspace include: Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, National Basketball Association (NBA), a United States based Leisure and Hospitality organisation with 2500 employees and revenues of $11.00 billion, Toronto District School Board, a Canada based Education organisation with 24958 employees and revenues of $2.54 billion, BankUnited, a United States based Banking and Financial Services organisation with 1662 employees and revenues of $1.01 billion, Yarra Valley Water Corporation, a Australia based Utilities organisation with 784 employees and revenues of $813.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Workplace Service Delivery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Workplace Service Delivery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank West BnP Paribas | Banking and Financial Services | 178000 | $76.5B | France | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2018 | n/a |
In 2018, Bank West BnP Paribas deployed ServiceNow Workplace Service Delivery as part of a bespoke ServiceNow SaaS platform to address the Group’s non-IT business needs. The implementation targeted Digital Workspace use cases, consolidating employee-facing workplace services and support workflows under a common service delivery framework.
The rollout included ServiceNow Workplace Service Delivery, FSO Pro/CSM, App Engine, and HRSD, implemented in a product-focused approach. Configuration work emphasized service catalog and request fulfillment, case management, field service orchestration, and App Engine-driven custom workflows to automate cross-functional workplace and HR processes.
A Center of Excellence governed the platform, staffed with three squads based in France, Portugal and India totaling 30 people, including product owners, business analysts, and developers. The CoE established the service offering and costing model, and it oversaw both implementation projects and BAU operations for the ServiceNow SaaS platform.
Operational scope covered international non-IT business units, centralizing workplace service delivery, HR service delivery, customer service management, and field service operations into a managed product model. Offering Manager responsibilities included designing and building the service offering, managing the platform lifecycle, and coordinating the CoE to support ongoing governance and rollout activities.
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BankUnited | Banking and Financial Services | 1662 | $1.0B | United States | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2021 | n/a |
In 2021, BankUnited implemented ServiceNow Workplace Service Delivery as a Digital Workspace solution to support a safe return to on-site work. The deployment established a centralized return to office portal using ServiceNow Workplace Service Delivery to coordinate daily health checks and manage employee-facing safety workflows across facilities in Florida where the bank is headquartered.
BankUnited configured multiple Safe Workplace capabilities including the Employee Health Screening app for daily health checks, Workplace Safety Management for desk reservations and seating controls, PPE inventory tracking, and readiness surveys to capture employee sentiment. ServiceNow Workplace Service Delivery was used to operationalize pre-defined safe distancing plans, shift assignments, and sanitation schedules alongside reservation self-service features to enforce occupancy controls.
The implementation leveraged ServiceNow’s Safe Workplace Dashboard and planning capabilities to aggregate occupancy data and workplace readiness signals, and integrated Workplace Reservation Management into employee calendaring through the Microsoft Outlook Add-In to enable reservations and attendee updates directly from meeting invites. Operational coverage targeted facilities operations, employee experience and HR workflows, with the portal serving essential workers and broader employee populations returning to BankUnited sites.
Governance changes included centralized workflow orchestration for health screening and PPE provisioning, standardized reservation policies for neighborhood level seating assignments, and new processes for readiness surveying to inform phased occupancy decisions. BankUnited indicated it will continue to leverage ServiceNow’s Safe Workplace Suite as more employees return to the workplace, aligning facilities management and employee health workflows through ServiceNow Workplace Service Delivery.
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CommonTrust Network | Non Profit | 40 | $4M | United States | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2021 | n/a |
In 2021, CommonTrust Network implemented ServiceNow Workplace Service Delivery to operationalize employee vaccination verification within its Digital Workspace environment. The deployment used the ServiceNow Vaccination Status application to capture employee submitted vaccine details and SMART Health Card data via desktop and mobile entry points.
The implementation focused on configuring the Vaccination Status app and ServiceNow back end workflows to validate submissions. Workflows were instrumented to call the SMART Health Card Verifier API to confirm card integrity and issuer trust, and records that failed automatic validation were routed into manual adjudication queues for human review.
Integrations included the SMART Health Card Verifier API and issuer lookups against the CommonTrust Network registry of trusted SMART Health Card issuers, preserving cryptographic signature checks and issuer provenance as part of verification. Operational scope emphasized HR and workplace safety business functions responsible for employee health attestations in the United States, with verification status tracked centrally in the Digital Workspace.
Governance was enforced through ServiceNow workflow orchestration that records verifier responses as audit evidence and routes exceptions into defined manual review processes. The integration was delivered as an out of box capability announced in 2021, enabling automated verification of vaccine records while retaining a manual fallback for exceptions.
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Professional Services | 10 | $1M | United States | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2021 | n/a |
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Leisure and Hospitality | 2500 | $11.0B | United States | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2020 | n/a |
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Non Profit | 450 | $298M | United States | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2023 | n/a |
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Education | 24958 | $2.5B | Canada | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2023 | n/a |
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Utilities | 784 | $813M | Australia | ServiceNow | ServiceNow Workplace Service Delivery | Digital Workspace | 2020 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Workplace Service Delivery
- Talan, a France based Professional Services organization with 7100 Employees
- Clifford Chance, a United Kingdom based Professional Services company with 3760 Employees
- Australia And New Zealand Banking Group, a Australia based Banking and Financial Services organization with 42142 Employees
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