iDesign
30725 Solon Industrial Pkwy,
Cleveland, 44139, OH,
United States
Cleveland, 44139, OH,
United States
1 440-248-0178
Professional Services
iDesign Technographics
iDesign Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iDesign and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 iDesign employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iDesign has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2019, Zendesk Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iDesign is running and its propensity to invest more and deepen its relationship with Microsoft , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iDesign revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iDesign intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iDesign Tech Stack and Enterprise Applications
iDesign ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, iDesign implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform, replacing Microsoft Dynamics AX. The implementation targeted core finance and supply chain operations for the global housewares and home fashions firm that ships to over 40 countries, and it involved cross functional coverage of New Product Set-Up, demand planning, sourcing, supply chain management and shipment processes.
The Microsoft Dynamics 365 Business Central deployment focused on configuring financial management and operational modules aligned to demand planning, procurement, inventory and shipment workflows. Business analysts led requirements elicitation through Joint Application Design sessions, created use cases and swim lane diagrams, developed process flow diagrams in MS Visio, and maintained a Requirements Traceability Matrix in JIRA to map requirements to design and test artifacts. Prototypes were validated with configuration specialists and formal UAT test plans, scenarios and cases were authored and executed to verify transaction flows.
The project built explicit integrations between Microsoft Dynamics 365 Business Central and Red Prairie, PLM Centric, the corporate web intranet, vendor portals and EDI applications, with interfaces instrumented to monitor EDI data flows and ensure operational connectivity. Data reporting and feeds were handled via Teradata, SQL and MS Excel, while collaboration and document control used Confluence, SharePoint, JIRA and Microsoft Teams to coordinate work and track defects.
Delivery and governance adopted agile practices with daily scrums, sprint planning, sprint reviews and active sprint tracking in JIRA, and the team managed tickets for bugs and enhancements from initial build through UAT. End user transition activities included pilot training, facilitated UAT with business teams, and a documented user manual for Microsoft Dynamics 365 Business Central which assisted end users migrating from Microsoft Dynamics AX to the new ERP Financial environment.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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iDesign AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, iDesign implemented Zendesk Chat on its public website. The deployment positioned Zendesk Chat as the customer-facing conversational interface under the Chatbots and Conversational AI category.
The implementation centers on an embedded web chat widget and a browser-based agent console, configured for real-time text conversations and persistent conversation transcripts. Configuration work included routing rules and canned response libraries to support standard customer service workflows, reflecting typical Chatbots and Conversational AI capabilities for web engagement and message orchestration.
Operational coverage is focused on the corporate website and the customer service function, with chat sessions routed to centralized support teams. Governance emphasized chat ownership, defined response workflows and a phased rollout across site pages to control agent assignment and manage conversational volume.
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iDesign Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, iDesign implemented Microsoft 365 to consolidate cloud collaboration and productivity capabilities. The deployment is categorized as Collaboration and is noted on the company website as using Microsoft 365.
The Microsoft 365 implementation encompasses core collaboration modules including hosted email, SharePoint Online intranet and document management, Microsoft Teams for chat and meetings, OneDrive file synchronization and the Office productivity suite. Configuration emphasis aligned with Collaboration best practices, prioritizing co-authoring, centralized document libraries, and persistent team communication channels.
Using Microsoft 365 on their website, iDesign surfaces content and documents managed within Microsoft 365 to external visitors, indicating an architecture that publishes site-hosted resources from the Microsoft 365 tenant. This approach ties web-facing content lifecycle to the same document management and publishing workflows used internally.
Governance concentrated on tenant administration, site and document permission controls, and role-based access to collaboration spaces, administered through Microsoft 365 administrative features. Operational focus targeted design and professional services workflows, standardizing document lifecycle, approval routing, and team collaboration processes across the organization.
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Survey and Questionnaire | Collaboration |
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2022 | 2022 |
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iDesign eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2022 | 2022 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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iDesign CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2009 | 2009 |
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iDesign PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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iDesign IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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iDesign CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at iDesign
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Finance | Director | Finance | |
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VP of Global Operations & Logistics | VP | Supply Chain | |
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Chief Executive Officer | CXO | Finance | |
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Director, Global Customer Operations | Director | Customer Service | |
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Global Customer Activation Manager | Manager | Customer Service | |
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Sales Director | Director | Sales | |
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Senior Vice President Global Sales | VP | Sales | |
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Apps Being Evaluated by iDesign Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from iDesign IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the iDesign digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD iDesign Technographics
iDesign is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $80.0 million.
iDesign operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
iDesign has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Zendesk.
iDesign recently adopted applications including
Zendesk Chat in 2022, Zigpoll in 2022 and Bazaarvoice in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iDesign’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iDesign’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iDesign technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.