Noida, 201301,
India
iKargos Technographics
iKargos Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iKargos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 iKargos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iKargos has purchased the following applications: OneHash ERP for ERP Financial in 2023, OneHash Chat for Chatbots and Conversational AI in 2023, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iKargos is running and its propensity to invest more and deepen its relationship with OneHash , Google , DigitalOcean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iKargos revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iKargos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iKargos Tech Stack and Enterprise Applications
iKargos ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneHash | Legacy | OneHash ERP | ERP Financial | ERP | n/a | 2023 | 2023 |
In 2023, iKargos implemented OneHash ERP to centralise customer data and improve customer experience and sales forecasting in Singapore. The deployment is described in the vendor case study and is aligned with the ERP Financial category, combining CRM and financial process alignment across commercial and finance teams.
The implementation layered OneHash ERP CRM centralization and sales forecasting capabilities with inferred ERP Financial modules, specifically accounts receivable and accounts payable and core ledger functionality, consistent with OneHash's bundled ERP and CRM offering. Configuration emphasis included establishing a single customer master, standardizing order-to-cash and invoice-to-cash workflows, and embedding sales forecasting within opportunity and customer records to provide a unified transactional and analytical record.
Operational coverage focused on sales, customer service, and finance teams in Singapore, aligning front-office customer records with back-office financial transaction handling. Governance and process changes centered on master data consolidation and role-based access, enabling a consolidated customer view to inform customer experience improvements and more consistent sales forecasting as described in the case study.
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iKargos AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneHash | Legacy | OneHash Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, iKargos implemented OneHash Chat, deploying the OneHash Chat application in the Chatbots and Conversational AI category. The deployment extended a cloud CRM initiative described in vendor case study material that centralized customer data across iKargos operations in India and Southeast Asia.
The implementation emphasized conversational customer service and sales support capabilities, using OneHash Chat to automate first line inquiry handling, perform intent classification, apply canned response templates, and escalate complex conversations to human agents. Configuration work focused on mapping conversational intents to CRM case types and orchestrating automated workflows that convert chat interactions into persistent CRM records.
OneHash Chat was integrated with the OneHash cloud CRM to surface customer context and persist chat transcripts in the centralized customer record, enabling sales and customer experience teams to work from a unified dataset. Operational coverage targeted customer service and sales functions within logistics operations across India and Southeast Asia, reflecting the regional scope noted in the case study.
Governance changes aligned chat routing with CRM case lifecycle, introducing workflow rules for agent handoff, template governance for customer communications, and process adjustments to ensure conversational threads fed directly into lead and case management. The vendor case study reported improved response times and CRM-driven improvements in sales and customer experience as primary outcomes of the OneHash Chat deployment.
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iKargos Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
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iKargos IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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Domain Name System (DNS) | IaaS |
|
2023 | 2023 |
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IT Decision Makers and Key Stakeholders at iKargos
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by iKargos Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||