List of OneHash Chat Customers
Bengaluru, 560068,
India
Since 2010, our global team of researchers has been studying OneHash Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OneHash Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OneHash Chat for Chatbots and Conversational AI include: Musanada United Arab Emirates, a United Arab Emirates based Government organisation with 500 employees and revenues of $120.0 million, iKargos, a India based Transportation organisation with 120 employees and revenues of $3.0 million, Sweetest Moments Singapore, a Singapore based Consumer Packaged Goods organisation with 12 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using OneHash Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OneHash Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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iKargos | Transportation | 120 | $3M | India | OneHash | OneHash Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, iKargos implemented OneHash Chat, deploying the OneHash Chat application in the Chatbots and Conversational AI category. The deployment extended a cloud CRM initiative described in vendor case study material that centralized customer data across iKargos operations in India and Southeast Asia.
The implementation emphasized conversational customer service and sales support capabilities, using OneHash Chat to automate first line inquiry handling, perform intent classification, apply canned response templates, and escalate complex conversations to human agents. Configuration work focused on mapping conversational intents to CRM case types and orchestrating automated workflows that convert chat interactions into persistent CRM records.
OneHash Chat was integrated with the OneHash cloud CRM to surface customer context and persist chat transcripts in the centralized customer record, enabling sales and customer experience teams to work from a unified dataset. Operational coverage targeted customer service and sales functions within logistics operations across India and Southeast Asia, reflecting the regional scope noted in the case study.
Governance changes aligned chat routing with CRM case lifecycle, introducing workflow rules for agent handoff, template governance for customer communications, and process adjustments to ensure conversational threads fed directly into lead and case management. The vendor case study reported improved response times and CRM-driven improvements in sales and customer experience as primary outcomes of the OneHash Chat deployment.
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Musanada United Arab Emirates | Government | 500 | $120M | United Arab Emirates | OneHash | OneHash Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Musanada United Arab Emirates implemented OneHash Chat as a conversational support layer integrated with its OneHash ERP and CRM capabilities to address ERP operations. The deployment was positioned within the Chatbots and Conversational AI category to provide conversational access to operational ERP data for a UAE government services organisation, reflecting OneHash content that cites Musanada as an ERP and CRM case example focused on centralization and process automation.
Configured capabilities emphasized conversational inquiry handling, knowledge management that references ERP master data, automated case creation and routing to operations teams, and scripted workflows to surface ERP statuses and transaction states. The implementation aligned with vendor-cited ERP-driven centralization and process automation, which OneHash links to improved data accuracy and operational efficiency in the ERP operations process area, and it impacted operations, service delivery, and CRM workflows under centralized data and process governance.
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Sweetest Moments Singapore | Consumer Packaged Goods | 12 | $2M | Singapore | OneHash | OneHash Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Sweetest Moments Singapore implemented OneHash Chat as part of its Chatbots and Conversational AI adoption to extend conversational lead capture and customer interaction capabilities alongside OneHash CRM/ERP. The implementation targeted the company’s Singapore F&B and retail operations and aligned conversational touchpoints with existing CRM and order workflows.
OneHash Chat was configured to capture website leads, qualify inquiries with conversational forms, and create structured CRM records to centralize leads and support order processing. Operational scope emphasized marketing, sales and order operations, with governance focused on centralized lead management and streamlined order-to-fulfillment handoffs. Vendor case material reports improved lead capture and operational efficiency following the rollout.
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Buyer Intent: Companies Evaluating OneHash Chat
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