Immigration and Citizenship Canada
235 Queen St #005,
Ottawa, K1A 0H5, ON,
Canada
Ottawa, K1A 0H5, ON,
Canada
1 888-576-8502
Government
Immigration and Citizenship Canada Technographics
Immigration and Citizenship Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Immigration and Citizenship Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7304 Immigration and Citizenship Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Immigration and Citizenship Canada has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Adobe Experience Manager for Digital Asset Management in 2016, Oracle Siebel Case Management for Citizen Engagement in 2003 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Immigration and Citizenship Canada is running and its propensity to invest more and deepen its relationship with Cisco Systems , Adobe Systems , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Immigration and Citizenship Canada revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Immigration and Citizenship Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Immigration and Citizenship Canada Tech Stack and Enterprise Applications
Immigration and Citizenship Canada Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Immigration and Citizenship Canada implemented Cisco Webex Meetings and uses Cisco Webex Meetings on its public website. The deployment positions Cisco Webex Meetings as the organization’s Audio Video and Web Conferencing capability to support virtual meetings, citizen-facing webinars, and remote collaboration between staff and external stakeholders, making Cisco Webex Meetings the primary Audio Video and Web Conferencing tool for those interactions.
The implementation leverages standard Cisco Webex Meetings functional modules including multi-party audio, video conferencing, screen sharing, webinar scheduling, meeting management, and administrative user controls. Operational coverage is centered on the public website to enable live sessions for citizens and to facilitate hybrid staff collaboration, with platform administration and site-level embed controls used to manage access and session availability in line with departmental communication policies.
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Immigration and Citizenship Canada Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2016 | 2016 |
In 2016 Immigration and Citizenship Canada implemented Adobe Experience Manager as a Digital Asset Management platform on its public website. The implementation placed Adobe Experience Manager at the center of asset consolidation and web content lifecycle management for immigration and citizenship content on canada.ca.
Adobe Experience Manager is configured to provide core Digital Asset Management capabilities, including a centralized asset repository, metadata and taxonomy management, automated rendition generation, and web authoring templates. Configuration includes role based access controls, versioning, and workflow orchestration to support editorial approvals and staged publishing across public-facing pages.
Operational scope is focused on the Immigration and Citizenship Canada web presence, supporting content authors, communications teams, and digital service operators responsible for guidance, forms, and public announcements. The deployment is directly applied to the canada.ca content delivery and publishing flows used by the immigration portfolio.
Governance emphasizes editorial workflow controls, metadata standards, and access provisioning to align with public sector content management requirements. Adobe Experience Manager acts as the primary Digital Asset Management engine underpinning those governance and publishing processes.
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Immigration and Citizenship Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel Case Management | Citizen Engagement | CRM | n/a | 2003 | 2004 |
In 2003 Immigration and Citizenship Canada implemented Oracle Siebel Case Management as part of a Citizen Engagement initiative within a multi million dollar Crown Corp project in the Federal Government. The program was designed to track Canadian citizenship and immigration details for clients across the globe by leveraging a Global Case Management System, and the successful completion of Release 1 established a new platform built from an integrated set of applications and infrastructure components to support client case management operations.
The engagement focused on configuration of Siebel Public Sector for CIC, with Oracle Siebel Case Management configured to support core case lifecycle management capabilities. Implemented functional capabilities emphasize case intake and registration, case tracking and assignment, workflow orchestration for adjudication, and document capture and management, aligned with public sector security and audit requirements.
Integration planning centered on the Global Case Management System and the coordinated set of applications and infrastructure components referenced in the program scope, without naming additional systems. Operational coverage was federal and global in orientation, covering CIC case processing channels that manage immigration and citizenship records and client interactions worldwide.
Governance and rollout followed a multi phased delivery model, executing Release 1 as an initial production deployment and establishing configuration controls and standardized workflows for subsequent phases. After the R1 deployment Immigration and Citizenship Canada moved forward with the Oracle Siebel Case Management platform to centralize case processing and provide a foundation for further functional expansion under the Citizen Engagement program.
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Immigration and Citizenship Canada ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Immigration and Citizenship Canada PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Immigration and Citizenship Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Immigration and Citizenship Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Of Information Technology | Director | IT | |
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Director, IT DevOps, Citizenship and Passport Product Delivery | Director | IT | |
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Executive Director, IT DevOps, IT Operations | Director | IT | |
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Apps Being Evaluated by Immigration and Citizenship Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Immigration and Citizenship Canada IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Immigration and Citizenship Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Immigration and Citizenship Canada Technographics
Immigration and Citizenship Canada is a Government organization based in Canada,
with around 7304 employees and annual revenues of $1.00 billion.
Immigration and Citizenship Canada operates a diverse technology stack with applications such as
Cisco Webex Meetings, Adobe Experience Manager and Oracle Siebel Case Management,
covering areas like Audio Video and Web Conferencing, Digital Asset Management and Citizen Engagement .
Immigration and Citizenship Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Adobe Systems and Oracle.
Immigration and Citizenship Canada recently adopted applications including
Akamai mPulse in 2020, Cisco Webex Meetings in 2019 and Adobe Experience Cloud in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Immigration and Citizenship Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Immigration and Citizenship Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Immigration and Citizenship Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.