Incept
4150 Belden Village St NW #205,
Canton, 44718, OH,
United States
Canton, 44718, OH,
United States
1 330-649-8000
Professional Services
Incept Technographics
Incept Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Incept and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Incept employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Incept has purchased the following applications: Criteria Assesments for Talent Assessment in 2019, Hubspot Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Incept is running and its propensity to invest more and deepen its relationship with Criteria , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Incept revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Incept intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Incept Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Criteria | Legacy | Criteria Assesments | Talent Assessment | HCM | n/a | 2019 | 2019 |
In 2019, Incept implemented Criteria Assesments to formalize pre-employment screening for its contact center hiring funnel. Criteria Assesments is a Talent Assessment application Incept used to prioritize candidate interviews and to provide structured signals of job readiness for recruiting and training functions.
The implementation deployed a mix of assessment modules, including the Criteria Basic Skills Test CBST for job readiness and trainability, the SalesAP sales personality assessment, the CSAP customer service personality assessment, and a Typing Test. Incept and Criteria configured baseline cutoff scores using performance data from current staff, turning raw test results into go no go criteria that feed the recruiting workflow and interview prioritization.
Operationally the assessments were embedded at the earliest stage of candidate screening for contact center roles, where hiring volume averaged about 300 applicants per opening. In a single year Incept processed 1556 total applications, with 300 applicants who did not pass or complete the assessments, and the assessment outputs were also retained for internal mobility use, enabling targeted cross training and role matching based on SalesAP and CSAP recommendation levels.
Governance centered on calibrated cutoff scores and ongoing score validation with Criteria, so applicants who failed to meet baselines were not advanced to interview and hiring teams focused interviewing time on higher probability candidates. Outcomes reported by Incept included approximately 300 hours of recruiting time saved in one year by excluding applicants who did not meet cutoffs, improved training outcomes tied to higher CBST scores, and continued use of the assessment results for internal recruitment and job matching.
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Talent Sourcing | HCM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Incept deployed Hubspot Live Chat on its public website to introduce conversational support and lead capture. Incept uses Hubspot Live Chat for Chatbots and Conversational AI to support sales and marketing lead capture and customer engagement, with the application positioned as the primary web-facing conversational interface.
The Hubspot Live Chat implementation centers on an embedded chat widget, proactive messaging to site visitors, bot-driven qualification flows, and live agent handoffs for complex inquiries. Conversation transcripts and captured contact details are retained within the vendor platform, enabling agent context and follow up workflows, while standard chatbot capabilities are used for formless qualification and routing.
Operational ownership is concentrated in commercial functions, with marketing operations configuring chat flows and sales teams handling live responses and escalation. Governance covers response routing rules, canned message libraries, and SLA expectations for handoff to human agents, and the deployment is scoped to the company website as the primary touchpoint for real time customer engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Incept implemented Microsoft 365 in the Collaboration category. The company documents use of Microsoft 365 on its public website, indicating the platform is part of both internal and customer-facing digital touchpoints for this US-based professional services firm with approximately 300 employees.
The Microsoft 365 implementation centers on core Collaboration capabilities, with configuration consistent with Exchange Online email, SharePoint Online for intranet and document management, Microsoft Teams for real-time collaboration, and OneDrive for Business for endpoint file sync. Identity and access management is aligned with Azure Active Directory tenant controls, while governance emphasizes centralized tenant administration, role-based access provisioning, and policy-driven compliance settings to support professional services delivery and internal teamwork.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Incept
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Incept Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Incept Technographics
Incept is a Professional Services organization based in United States,
with around 300 employees and annual revenues of $32.0 million.
Incept operates a diverse technology stack with applications such as
Criteria Assesments, Hubspot Live Chat and Microsoft 365,
covering areas like Talent Assessment, Chatbots and Conversational AI and Collaboration.
Incept has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Criteria, HubSpot and Microsoft.
Incept recently adopted applications including
Zoominfo Platform in 2021, ZoomInfo Chorus in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Incept’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Incept’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Incept technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.