Indosat Ooredoo
Jl. Medan Merdeka Barat No. 21,
Jakarta, 10110,
Indonesia
Jakarta, 10110,
Indonesia
62 21 5438 8888
Communications
Indosat Ooredoo Technographics
Indosat Ooredoo Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Indosat Ooredoo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6700 Indosat Ooredoo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Indosat Ooredoo has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, SAP HCM Benefits for Benefits Administration in 2017, NetCracker Technology Digital Business Enablement for OSS/BSS in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Indosat Ooredoo is running and its propensity to invest more and deepen its relationship with SAP , NEC Corporation , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Indosat Ooredoo revenues, which have grown to $1.77 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Indosat Ooredoo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Indosat Ooredoo Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Indosat Ooredoo implemented SAP ERP ECC 6.0 as its ERP Financial platform. The deployment targeted core finance, controlling and human resources processes to centralize transactional finance and payroll workflows across the organization.
SAP ERP ECC 6.0 was configured to operate with Finance FI, Controlling CO and HR modules, while SAP BW components including BPC for budget planning and PCM for profitability management were operated alongside for management reporting. ABAP development and SAP BW process chain scheduling were used to orchestrate data extraction, transformation and reporting flows between transactional and analytical layers.
The implementation ran on an enterprise data center architecture with Oracle database backends and web application support using ASP and IIS, and was associated with a data center move to Lintasarta under a strategic partnership involving Lintasarta and IBM. Operational infrastructure responsibilities included server, storage and virtualization management, with data center operations teams monitoring availability and recovery processes.
Governance and operational support were staffed by internal ERP operations roles including ABAP programmers, ERP analysts and data center system support personnel, responsible for SAP ECC application support, SAP BW and BPC operations, PL SQL routines and the cash balance system. SAP ERP ECC 6.0 served as Indosat Ooredoo ERP Financial system and a central platform for finance, controlling, budgeting and HR operational workflows.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017, Indosat Ooredoo implemented SAP HCM Benefits as a targeted Benefits Administration application within its broader SAP HR environment. SAP HCM Benefits was implemented alongside a comprehensive SAP HR module set that included Personal Administration, Organizational Management, Payroll, Benefits, Travel Management, Time Management, Talent Management, Competency Management, Training and Event Management, Performance Management, Enterprise Compensation Management, Nakisa Succession Planning, Nakisa Org Modeler, Nakisa Talent Framework, Employee Self Service, Manager Self Service, Interface SAP HR, and E Recruitment.
The deployment was operated through an internal HRIS organization that serves as a liaison between Human Resources and IT, with explicit roles for HRIS, HR Analytics, and a helpdesk for HR system support. Governance activities documented in project notes show end to end project oversight from design through implementation, monitoring of project issues, scope changes and variances, prioritized elicitation of end user needs, and development of reporting capabilities to support HR stakeholders.
Integration and operational coverage emphasized interfacing benefits data with Payroll and the SAP HR interface layer, while Employee Self Service and Manager Self Service provided functional benefits enrollment and transactions for employees and people managers. Operational responsibility and ongoing administration were centered in the HR department in Indonesia, with HRIS supervisors and analytics staff maintaining system documentation, reporting, and operational support for Benefits Administration and adjacent HR functions.
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Employee Self Service | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Succession and Leadership Planning | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Indosat Ooredoo implemented NetCracker Technology Digital Business Enablement as part of an OSS/BSS initiative. The deployment was scoped as a large scale OSS transformation to enable development, provisioning and support of enterprise services for the operator.
NetCracker Technology Digital Business Enablement was delivered on the Netcracker Framework and included Netcracker products for Resource Inventory, Discovery & Reconciliation, Network Planning & Design, Service Order Management, Service Activation, Service Information Management, Service Inventory, Service Problem Management and Product Information Management. The implementation consolidated inventory, service information and product catalog capabilities, aligning order to activation and assurance workflows across those functional modules.
In collaboration with NEC Indonesia, Netcracker provisioned the platform to support Indosat Ooredoo operations across its mobile, fixed telephony and Internet and data service lines that serve millions of customers in Indonesia. The OSS/BSS scope focused on enabling enterprise service development and operational support, with the Netcracker modules providing the core service lifecycle and network resource management functionality.
Operational governance emphasized centralized service and product information management and automated reconciliation to support fulfillment and assurance processes. The architecture placed inventory and planning functions within the same Netcracker Framework to reduce manual handoffs and to standardize service order and activation flows across Indosat Ooredoo business functions.
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Travel Management | ERP Services and Operations |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Indosat Ooredoo
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Indosat Ooredoo Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Indosat Ooredoo Technographics
Indosat Ooredoo is a Communications organization based in Indonesia,
with around 6700 employees and annual revenues of $1.77 billion.
Indosat Ooredoo operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM Benefits and NetCracker Technology Digital Business Enablement,
covering areas like ERP Financial, Benefits Administration and OSS/BSS.
Indosat Ooredoo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and NEC Corporation.
Indosat Ooredoo recently adopted applications including
SurveySensum CX Platform in 2023, Salesforce Sales Cloud in 2021 and PubMatic in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Indosat Ooredoo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Indosat Ooredoo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Indosat Ooredoo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.