Infor
641 Avenue of the Americas,
New York, 10011, NY,
United States
New York, 10011, NY,
United States
1 646-336-1700
Professional Services
Infor Technographics
Infor Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Infor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17000 Infor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Infor has purchased the following applications: FIS GETPAID for AR Automation in 2010, Equifax I-9 Management for HR Compliance in 2016, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Infor is running and its propensity to invest more and deepen its relationship with FIS Global , Infor , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Infor revenues, which have grown to $3.67 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Infor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Infor Tech Stack and Enterprise Applications
Infor ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2010 | 2010 |
In 2010, Infor France deployed FIS GETPAID as its AR Automation solution to support accounts receivable collections and resolution workflows. The engagement documented in the role description focused on upgrade testing for the collections system FIS GETPAID, with a designated super-user providing on-demand assistance to collectors and resolvers during the upgrade cycle.
Operationally, FIS GETPAID was positioned to manage collections activities and dispute resolution, reflecting AR Automation capabilities such as case management, collector work queues, and escalation workflows. Governance for the upgrade included formal super-user classification to enable tiered support, hands-on troubleshooting during testing, and knowledge transfer to AR operations and collections teams to drive operational readiness.
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ERP Financial | ERP |
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2017 | 2017 |
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Infor HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax I-9 Management | HR Compliance | HCM | n/a | 2016 | 2016 |
In 2016, Infor France implemented Equifax I-9 Management to address US workforce onboarding and verification needs within its HR Compliance environment. Equifax I-9 Management was positioned to support routine I-9 completion and re-verification workflows across the companys U.S. hires, underpinning onboarding for international transfers, executive hires, temporary to permanent conversions, and interns.
The deployment focused on configuring electronic I-9 completion and re-verification processes, integrating those capabilities into HR onboarding workflows and electronic personnel file handling. The implementation included standard HR Compliance functional elements such as structured document capture for new hire paperwork, audit trail and verification sequencing for work visas, and formalized pre-adverse and adverse action steps tied to background screening outcomes.
Infor France connected Equifax I-9 Management operationally with its onboarding and recruiting toolset, explicitly initiating new hire paperwork electronically through Enwisen and coordinating background checks via Justifacts as part of the same compliance flow. The HR team also worked with BAL for visa transfer coordination and executed UAT for a compliant electronic application system intended to bridge recruiting software and the onboarding stack, keeping Equifax I-9 Management as the I-9 and re-verification control point.
Governance was enforced through SOP creation and maintenance by HR Specialists, a structured UAT program, and role-based operational procedures that centralized I-9 completion within the HR onboarding function. The implementation narrative highlights Infor Frances use of Equifax I-9 Management within the HR Compliance category to unify verification, background screening coordination, and personnel file retention across its U.S. hiring activities.
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Infor AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Infor France deployed Drift AI Chatbot as a customer facing conversational layer on its public website. The deployment is categorized under Chatbots and Conversational AI and targets automated engagement workflows for incoming web traffic to support marketing, sales, and customer service functions.
The Drift AI Chatbot implementation centers on conversational flow orchestration, AI assisted response generation, and lead capture and qualification workflows. Drift AI Chatbot was configured to present targeted playbooks, capture contact data, and escalate qualified interactions to human agents or scheduled follow up processes, reflecting standard Chatbots and Conversational AI capabilities such as session routing and intent detection.
Operational coverage is concentrated on the web channel, embedding the chatbot on public site pages to engage prospects and handle inbound queries. The deployment follows common integration patterns that hand off qualified conversations and exported contact records to downstream sales and service systems, enabling commercial teams to access conversational context and follow up through CRM and marketing automation workflows.
Governance for the rollout emphasizes centralized editorial control of conversational content, defined SLA driven handoff procedures to sales and service teams, and iterative content refinement informed by conversational analytics. The implementation primarily impacts commercial and customer support processes at the website touchpoint, standardizing qualification and routing workflows for inbound digital engagement.
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Infor Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2019 | 2019 |
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Infor Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Infor CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Infor ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Infor TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2012 | 2012 |
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Infor PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Infor IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Infor CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Infor
| First Name | Last Name | Title | Function | Department | Phone | |
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Credit and Collections Manager | Manager | Finance | |
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SR Team Lead AR Analyst | Manager | Finance | |
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Global Corporate Credit Manager | Manager | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Senior Director Human Resources | Director | HR | |
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Human Resources Manager | Manager | HR | |
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Apps Being Evaluated by Infor Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Infor IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Infor digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Infor Technographics
Infor is a Professional Services organization based in United States,
with around 17000 employees and annual revenues of $3.67 billion.
Infor operates a diverse technology stack with applications such as
FIS GETPAID, Equifax I-9 Management and Drift AI Chatbot,
covering areas like AR Automation, HR Compliance and Chatbots and Conversational AI.
Infor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Equifax and Drift.
Infor recently adopted applications including
ServiceNow ITSM in 2024, ServiceNow Impact in 2022 and ServiceNow Customer Service Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Infor’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Infor’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Infor technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.