ING Bank Romania
Expo Business Park, Strada Aviator Popisteanu nr. 54A, Cladirea 3, Sector 1,,
Bucharest, 012095,
Romania
Bucharest, 012095,
Romania
40 31 406 2464
Banking and Financial Services
ING Bank Romania Technographics
ING Bank Romania Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ING Bank Romania and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3400 ING Bank Romania employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING Bank Romania has purchased the following applications: TotalSoft Charisma HCM for Core HR in 2015, Pega Platform for Business Process Management in 2019, Swiftype for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING Bank Romania is running and its propensity to invest more and deepen its relationship with TotalSoft , Pegasystems , Astory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING Bank Romania revenues, which have grown to $847.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING Bank Romania intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ING Bank Romania Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TotalSoft | Legacy | TotalSoft Charisma HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, ING Bank Romania implemented TotalSoft Charisma HCM as its Core HR application to address HR and payroll requirements. The deployment was selected after evaluating several human resources and payroll systems, and it was chosen specifically for its ability to deliver a highly configured employee data model and adaptable HR processes.
TotalSoft Charisma HCM was configured to support employee master data and personnel administration, payroll configuration, organizational management, and HR workflow automation consistent with Core HR functional patterns. The implementation emphasized configurable employee records, structured data models, and role-based HR workflows to standardize transactional HR processes and reduce manual configuration effort.
Operational scope covered HR and payroll functions across ING Bank Romania, supporting the bank's people administration for approximately 3400 employees. Governance actions included consolidation of HR procedures and centralized personnel administration under the new system, and ING Bank Head of Human Resources Manuela Dragomir reported that Charisma HCM proved to be a valuable, flexible and well structured tool that met their configured employee needs.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, ING Bank Romania deployed Pega Platform for Business Process Management to operationalize KYC and AML compliance workflows within its Bucharest compliance organization. The implementation centered on case management for compliance analysts and formalized automated decisioning for client risk and transaction monitoring.
Pega Platform hosted a KYC Risk Assessment Tool that standardized risk classification into low regulatory risk, medium risk, high risk, and unacceptable. For medium, high and unacceptable classifications the implementation included structured capture of KYC EDD information and automated routing of the completed KYC EDD form to the Compliance Director for validation, supporting CDD review and Enhanced Due Diligence workflows.
Operational workflows supported periodic client re-evaluation, targeted transaction monitoring, and analyst activities to escalate cases toward relationship closure or intensified monitoring when transactions did not match client profiles. The Pega Platform implementation was used alongside data sources and productivity tools referenced by the compliance team, including DWH, Excel and Outlook, to populate cases, manage evidence and transmit compliance notifications.
Governance was enforced through role based routing and approval gates with the Compliance Director and MLRO involved in validation, and through documented procedures for periodic re-evaluation and regulatory monitoring. The deployment linked Pega Platform, the compliance function and the KYC assessment process at ING Bank Romania, aligning Business Process Management with KYC & AML business functions.
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Debt Collection and Recovery | ERP Services and Operations |
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2006 | 2007 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Swiftype | Legacy | Swiftype | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, ING Bank Romania deployed Swiftype on its public website to provide enterprise-grade website search. The deployment positions Swiftype as the search solution in the Application, Web and Enterprise Search category and is used to index and surface the bank's digital content to customers. Swiftype is explicitly implemented on the website to power customer-facing query handling and result delivery.
Configuration focused on core web search capabilities common to the Application, Web and Enterprise Search category, including automated content crawling and indexing, relevance tuning, autocomplete and typeahead, faceted navigation, and search analytics to monitor query behavior. Integration with the website front end was implemented using Swiftype search APIs to deliver query results and to collect search telemetry for iterative tuning. The implementation emphasized site-specific search UI components and query handling workflows aligned to public web pages.
Operational scope centered on ING Bank Romania's web channel and digital customer touchpoints, affecting customer experience, digital marketing, and support workflows. Governance incorporated scheduled relevance review cycles, taxonomy management and analytics-driven tuning to govern query interpretation and result ranking, along with ongoing monitoring of index health and query logs to maintain search performance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trading Platform | Investment Management |
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2011 | 2012 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ING Bank Romania
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ING Bank Romania Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ING Bank Romania IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ING Bank Romania digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ING Bank Romania Technographics
ING Bank Romania is a Banking and Financial Services organization based in Romania,
with around 3400 employees and annual revenues of $847.0 million.
ING Bank Romania operates a diverse technology stack with applications such as
TotalSoft Charisma HCM, Pega Platform and Swiftype,
covering areas like Core HR, Business Process Management and Application, Web and Enterprise Search.
ING Bank Romania has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TotalSoft, Pegasystems and Swiftype.
ING Bank Romania recently adopted applications including
Bubble Platform in 2022, Swiftype in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ING Bank Romania’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ING Bank Romania’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ING Bank Romania technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.