ING
Bijlmerdreef 106,
Amsterdam, 1102 CT,
Netherlands
Amsterdam, 1102 CT,
Netherlands
31 20 563 9111
Banking and Financial Services
ING Technographics
ING Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ING and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60000 ING employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, Workday Absence Management for Absence and Leave Management in 2017, Infosys Finacle for Core Banking in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Alight Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING revenues, which have grown to $24.78 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ING Tech Stack and Enterprise Applications
ING ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, ING implemented Oracle Cloud ERP as part of the Beacon R13 General Ledger and Accounting Hub program. The deployment used Oracle Fusion R13 and positioned Oracle Cloud ERP within the ERP Financial category to centralize General Ledger and core accounting capabilities across the bank.
The implementation included Oracle Fusion R13 modules for General Ledger, Payables, Receivables, Cash Management, Tax, and Expenses, and involved complex customization to map ING banking products into the Oracle Fusion Accounting Hub. Daily automated processing was driven by the Create Accounting Program, with operational responsibilities to receive and push end of day data into Oracle Fusion on a daily cadence.
Integrations and stakeholder architecture encompassed DEP, EDO, OFSAA and OBIA for reporting, and required coordination with global business teams to document GL and Fusion Accounting module requirements. Operational tooling included low level ad hoc query tools such as Toad and SQLDeveloper, and testing streams spanned IBOR and APTP efforts to resolve impediments across global stakeholders.
Governance and run book activities were formalized around SLA monitoring, troubleshooting of EOD interfaces, functional testing for disaster recovery and period to ten activities related to General Ledger, and a TWS UAC migration executed using the XCT Tool. The engagement functioned as a finance systems implementation and operationalization effort, with lead functional responsibilities for configuration, testing coordination, and ongoing SLA maintenance.
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Expense Management | ERP |
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2009 | 2009 |
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Expense Management | ERP |
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2017 | 2017 |
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ING HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, ING implemented Workday Absence Management. Workday Absence Management was deployed within ING Nederland as an Absence and Leave Management application to centralize employee leave workflows and absence records across HR operations.
The implementation was executed as part of a broader Workday program that included adjacent functional areas, with the Product Owner responsible for Absence, Time Tracking, Benefits, Compensation, Expenses, Talent and Performance Management, Mobility and integrations in and out of Workday. Configuration work focused on absence types, entitlement and accrual rules, absence request and approval workflows, and alignment with time tracking and mobility processes to ensure consistent HR case handling.
Integrations were scoped as bidirectional interfaces in and out of Workday, supporting data exchange between Absence Management and related HR modules. Operational coverage included ING Nederland HR and talent teams, with development and functional delivery coordinated across one scrum team in Amsterdam and a parallel scrum team in Calcutta, India.
Governance and rollout were led through an internal product ownership model, using agile scrum teams to manage configuration, testing and integration tasks. The governance structure connected HR process owners, talent acquisition and mobility leads to the Workday Product Owner to maintain rules, approvals and ongoing functional change.
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Benefits Administration | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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ING ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | Infosys Finacle | Core Banking | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, ING partnered with Infosys to implement Infosys Finacle as its Core Banking platform to standardize commercial banking operations across 28 countries spanning three continents. The deployment targeted ING's commercial banking business functions and centralized transaction processing and core ledger services under a single application footprint.
The Infosys Finacle implementation encompassed core account management, deposits and lending modules, transaction processing, and commercial customer servicing capabilities typical of Core Banking solutions. Configuration work emphasized product catalog consolidation, centralized ledger controls, and automation of account lifecycle and payment processing workflows to support corporate and SME banking operations.
Deployment architecture followed a multi-country, multi-instance topology coordinated to accommodate regional regulatory and operational variants while maintaining a unified application baseline. The program integrated Infosys Finacle into ING's commercial banking operational landscape, aligning front-office commercial relationship management with back-office clearing and settlement processes.
Governance was organized as a joint ING and Infosys program with regional rollout sequencing across the 28-country footprint to manage configuration, testing, and operational cutover. The initiative restructured commercial banking workflows and centralized platform governance to support ongoing configuration management and release orchestration.
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Core Banking | ERP Services and Operations |
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2023 | 2023 |
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Digital Banking | ERP Services and Operations |
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2025 | 2025 |
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Digital Banking | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2017 | 2017 |
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ING AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2012 | 2013 |
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ING AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Natural Language Processing | AI-Powered Application |
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2017 | 2017 |
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ING Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Process Mining | Analytics and BI |
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2011 | 2011 |
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Process Mining | Analytics and BI |
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2018 | 2018 |
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ING Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2018 | 2019 |
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Blockchain Platform | Blockchain |
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2020 | 2021 |
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Blockchain Platform | Blockchain |
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2020 | 2021 |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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ING Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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ING Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2010 | 2010 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2012 | 2012 |
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Intelligent Document Processing | Content Management |
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2025 | 2025 |
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ING CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2012 |
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CRM | CRM |
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2007 | 2007 |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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ING ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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ING Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Investment Research and Market Intelligence | Investment Management |
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2019 | 2019 |
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Portfolio and Investment Management | Investment Management |
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2013 | 2013 |
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Portfolio and Investment Management | Investment Management |
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2009 | 2009 |
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Trading Platform | Investment Management |
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2016 | 2016 |
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2014 | 2014 |
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ING TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2008 | 2008 |
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Treasury Management | TRM |
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2000 | 2000 |
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Treasury Management | TRM |
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2010 | 2010 |
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Treasury Management | TRM |
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2013 | 2014 |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2011 | 2012 |
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ING PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2017 | 2018 |
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Apps Development | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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ING IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Servers, Storage and Networking | IaaS |
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2019 | 2019 |
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ING CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2005 | 2006 |
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IT Decision Makers and Key Stakeholders at ING
| First Name | Last Name | Title | Function | Department | Phone | |
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Program Manager | Manager | Finance | |
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Chief HR Officer | CXO | HR | |
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Press Officer Operations & IT, Innovation, Human Resources | Manager | HR | |
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Vice President, Compliance Risk Management | VP | Risk | |
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Vice President Operations | VP | Operations | |
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Director - Head of IT Infrastructure | Director | IT | |
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Vice President Operations | VP | Operations | |
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Managing Director, Corporate Finance | Director | Finance | |
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Accounts Payable Administrator | Manager | Finance | |
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Head of HRIS & IT UK | Director | HR | |
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Head of Corporate Finance and Event Finance | Director | Operations | |
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Business Manager, Director | Director | Operations | |
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Global Head of Syndicated Finance | Director | Finance | |
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Managing Director, UK CIO, ING | Director | IT | |
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Vice President - Corporate Finance | VP | Finance | |
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Chief Executive Officer, Wholesale Banking, UK, Ireland & Middle East | CXO | Finance | |
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Director, Finance | Director | Finance | |
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CFO UK Region | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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COO IT ING Bank | CXO | IT | |
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Senior IT Business Controller | Director | IT | |
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Head of Procurement ING The Netherlands a.i. | Director | Procurement | |
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Global Procurement Travel & Expense | CXO | Procurement | |
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CFO Procurement | CXO | Procurement | |
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Head of Global Sourcing and Partner Management | Director | Procurement | |
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Chief Information Officer | CXO | IT | |
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Head of Global Controlling | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Head of Corporate Finance Mid-Market | Director | Finance | |
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CIO Group Services I International Management I Logistics I Information Technology I Sourcing | CXO | Procurement | |
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Financial Accounting, Head of Information Management and Head of Finance Advanced Analytics | Director | IT | |
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Head of Accounting | Director | Finance | |
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Head of Corporate Procurement | Director | Procurement | |
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COO | CXO | Finance | |
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Global Head of Treasury & Capital Management Risk | Director | Finance | |
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Group Chief Risk Officer | CXO | Risk | |
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Group CFO | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Global Head of Recruitment Services | Director | HR | |
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Expert Lead HR Talent Acquisition | Manager | HR | |
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Business Manager Senior HR Director | Director | HR | |
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Recruitment Business Partner | Manager | HR | |
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Chief Human Resources Officer | CXO | HR | |
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HR Business Partner | Manager | HR | |
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Head of People Services (HR Operations) Benelux | Director | HR | |
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Global Head of PMO / Programme Director | Director | Finance | |
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Head Corporate Legal Affairs | Director | Legal | |
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Lead HR Legal & Industrial Relations | Manager | HR | |
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Legal Officer | Manager | Legal | |
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Firstline IT-Risk & Compliance Officer | Manager | Risk | |
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Global CIO and Member Retail Banking Management Team | CXO | IT | |
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Chief Transformation Officer II | CXO | Finance | |
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Head of Information Management | Director | IT | |
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Head of IT Core Bank | Director | IT | |
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Global IT Lead Corporate Technology | Manager | IT | |
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Vice President | Loan Capital Markets | VP | Operations | |
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Head Corporate Lending | Director | Finance | |
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HR Directeur ING | Director | HR | |
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Global Digital HR Solutions: ING Global People Services | CXO | HR | |
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Global Head Performance & Reward | Director | HR | |
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Apps Being Evaluated by ING Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ING IT executives and key decision makers. This section highlights ING's latest recorded technology evaluations, including Dell EMC Enterprise Data Storage for Cloud Storage on 2026-03-31, Microsoft Azure Cloud Services for Application Hosting and Computing Services on 2026-03-11, and ServiceTitan for Field Service Management on 2026-02-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ING digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-03-31 | ING | Evaluated | Dell EMC | Dell EMC Enterprise Data Storage | Cloud Storage | IaaS |
| 2026-03-11 | ING | Evaluated | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS |
| 2026-02-03 | ING | Evaluated | ServiceTitan | ServiceTitan | Field Service Management | ERP Services and Operations |
| 2026-01-18 | ING | Evaluated |
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Blockchain Platform | Blockchain |
| 2026-01-12 | ING | Evaluated |
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Apps Development | PaaS |
| 2025-11-05 | ING | Evaluated |
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Loan Management | ERP Services and Operations |
| 2025-10-14 | ING | Evaluated |
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Application Hosting and Computing Services | IaaS |
| 2025-10-07 | ING | Evaluated |
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Trading Platform | Investment Management |
| 2025-09-29 | ING | Evaluated |
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Application Hosting and Computing Services | IaaS |
| 2025-08-13 | ING | Evaluated |
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Core HR | HCM |
FAQ - APPS RUN THE WORLD ING Technographics
ING is a Banking and Financial Services organization based in Netherlands,
with around 60000 employees and annual revenues of $24.78 billion.
ING operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday Absence Management and Infosys Finacle,
covering areas like ERP Financial, Absence and Leave Management and Core Banking.
ING has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Infosys.
ING recently adopted applications including
NCR Atleos ATM As a Service in 2025, Bloomberg AI-Powered Document Insights in 2025 and SAP Fioneer Core Banking in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ING’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ING’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ING technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.