Innovacion Tecnologica 20
Pte 116 589, Industrial Vallejo, Azcapotzalco,
Mexico City, 2300,
Mexico
Mexico City, 2300,
Mexico
52 55 1253-4869
Transportation
Innovacion Tecnologica 20 Technographics
Innovacion Tecnologica 20 Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Innovacion Tecnologica 20 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Innovacion Tecnologica 20 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Innovacion Tecnologica 20 has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Zendesk Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Innovacion Tecnologica 20 is running and its propensity to invest more and deepen its relationship with Oracle , MercadoLibre , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Innovacion Tecnologica 20 revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Innovacion Tecnologica 20 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Innovacion Tecnologica 20 Tech Stack and Enterprise Applications
Innovacion Tecnologica 20 ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 Innovacion Tecnologica 20 implemented Oracle NetSuite ERP as its ERP Financial backbone for the transportation business in Mexico. Oracle NetSuite ERP was provisioned to centralize core finance processes and serve as the single system of record for billing and transactional finance workflows.
The implementation covered accounts receivable and accounts payable modules, cash flow control and weekly cash projections, billing with CFDI 3.3 invoice management, payroll and courier payments, and credit control including management of credit days and credit notes. Configuration emphasis included billing automation and accounts workflows that supported negotiation of credit terms and operational control of collections and payables.
Integrations were executed to link billing operations with MercadoPago and the ivoy customer portal, enabling electronic payment processing and portal-based invoicing and customer billing requirement follow-up. Operational coverage included the finance organization, specifically AR and AP teams, payroll and billing supervisors, and centralized oversight from the Head of Finance.
Governance and rollout responsibility rested with finance leadership, with the Head of Finance acting as project manager for Oracle NetSuite ERP and serving as billing project leader. Governance practices incorporated weekly cash projection routines, validation of CFDI 3.3 compliance, and structured follow-up on customer billing requirements to align operational teams with the new ERP Financial workflows.
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Payment Processing | ERP |
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2019 | 2019 |
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Innovacion Tecnologica 20 AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Innovacion Tecnologica 20 implemented Zendesk Chat on its website ivoy.mx. The deployment is categorized as Chatbots and Conversational AI and was introduced to provide real-time conversational interfaces for the Mexico based transportation company with approximately 700 employees. The work targeted web customer engagement layers rather than back office systems.
Configuration focused on a web embedded chat widget, proactive messaging triggers, and routing of conversations to staffed agent queues. Typical capabilities provisioned included pre chat intake, canned responses for common inquiries, chat transcript capture for case creation, and reporting on chat volume and response times. These functional modules align with Chatbots and Conversational AI use cases for live support and automated messaging.
Operational ownership sat with customer service and operations teams, with the chat tool instrumented on public site pages to intercept customer inquiries and escalate to human agents as needed. Governance emphasized centralized queue management and standard agent workflows for handling chat sessions and follow up workflows. The implementation narrative centers on web based conversational engagement using Zendesk Chat to support site level customer interactions.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Innovacion Tecnologica 20 Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Innovacion Tecnologica 20 deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation established cloud-hosted productivity services for the company, aligning email, calendaring, real-time document editing, file storage, and video conferencing into a unified suite.
The Google Workspace (Formerly Google G-Suite) configuration leveraged standard Collaboration capabilities including Gmail for corporate email, Calendar for scheduling, Google Drive for centralized storage and shared drives, Docs and Sheets for collaborative authoring, and Meet for synchronous virtual meetings. Administrative capabilities were implemented through the Workspace admin console to provision users, manage groups, enforce basic access controls, and apply organizational unit settings for feature gating.
Operational coverage extended across Innovacion Tecnologica 20s corporate, operations, and logistics teams in Mexico, supporting communications and core productivity for transportation and dispatch functions. Governance focused on domain management, user lifecycle processes, email routing rules, retention policies, and mobile device management to maintain operational continuity and secure access for the employee population.
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Innovacion Tecnologica 20 CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation | CRM |
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2020 | 2020 |
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Social Media Management | CRM |
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2019 | 2019 |
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Social Media Management | CRM |
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2019 | 2019 |
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Innovacion Tecnologica 20 ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Innovacion Tecnologica 20 PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Innovacion Tecnologica 20 IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Innovacion Tecnologica 20
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Experience Manager | Manager | Customer Service | |
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Head of Customer Service | Director | Customer Service | |
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VP Customer Success & Comercial | VP | Customer Service | |
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Apps Being Evaluated by Innovacion Tecnologica 20 Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Innovacion Tecnologica 20 IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Innovacion Tecnologica 20 digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Innovacion Tecnologica 20 Technographics
Innovacion Tecnologica 20 is a Transportation organization based in Mexico,
with around 700 employees and annual revenues of $100.0 million.
Innovacion Tecnologica 20 operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Innovacion Tecnologica 20 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Google.
Innovacion Tecnologica 20 recently adopted applications including
Zendesk Service in 2022, Microsoft Clarity in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Innovacion Tecnologica 20’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Innovacion Tecnologica 20’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Innovacion Tecnologica 20 technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.