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The Institute of Customer Service

Bridge House, 4 Borough High Street,
London, SE1 9QQ,
United Kingdom

https://www.instituteofcustomerservice.com/

44 20 7260-2620

Non Profit

The Institute of Customer Service Technographics

The Institute of Customer Service Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by The Institute of Customer Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55 The Institute of Customer Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that The Institute of Customer Service has purchased the following applications: Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2020, Hubspot Live Chat for Chatbots and Conversational AI in 2018, WooCommerce for eCommerce in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems The Institute of Customer Service is running and its propensity to invest more and deepen its relationship with Edenred , Jobsite , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing The Institute of Customer Service revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Institute of Customer Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

The Institute of Customer Service Data, Technology Stack, and Enterprise Applications

HCM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Edenred	Legacy	Reward Gateway Employee Reward and Recognition	Employee Recognition and Rewards Management	HCM	n/a	2020	2020
			Talent Sourcing	HCM		2007	2007

AI-Powered Application

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
HubSpot	Legacy	Hubspot Live Chat	Chatbots and Conversational AI	AI-Powered Application	n/a	2018	2018

eCommerce

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Automattic	Legacy	WooCommerce	eCommerce	eCommerce	n/a	2022	2022

CRM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Digital Advertising Platform	CRM		2019	2019
			Marketing Automation	CRM		2021	2021
			Sales Automation, CRM, Sales Engagement	CRM		2021	2021

IaaS

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Content Delivery Network	IaaS		2015	2015

IT Decision Makers and Key Stakeholders at The Institute of Customer Service

First Name	Last Name	Title	Function	Department	Email	Phone
No data found

Show All Contacts

Apps Being Evaluated by The Institute of Customer Service Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

FAQ - APPS RUN THE WORLD The Institute of Customer Service Technographics

The Institute of Customer Service is a Non Profit organization based in United Kingdom, with around 55 employees and annual revenues of $9.0 million.

The Institute of Customer Service operates a diverse technology stack with applications such as Reward Gateway Employee Reward and Recognition, Hubspot Live Chat and WooCommerce, covering areas like Employee Recognition and Rewards Management, Chatbots and Conversational AI and eCommerce.

The Institute of Customer Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Edenred, HubSpot and Automattic.

The Institute of Customer Service recently adopted applications including WooCommerce in 2022, Hubspot Marketing Automation in 2021 and Salesforce Sales Cloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of The Institute of Customer Service’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates The Institute of Customer Service’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete The Institute of Customer Service technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.