Belo Horizonte, 30190-131,
Brazil
Banco Inter Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Banco Inter and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3800 Banco Inter employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banco Inter has purchased the following applications: New Relic AI Monitoring for AI Model Deployment and Monitoring in 2016, Tableau for Analytics and BI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banco Inter is running and its propensity to invest more and deepen its relationship with New Relic , Tableau Software , Alteryx or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banco Inter revenues, which have grown to $3.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banco Inter intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic AI Monitoring | AI Model Deployment and Monitoring | AI Development | n/a | 2016 | 2016 |
In 2016, Banco Inter implemented New Relic to monitor its digital banking platforms, explicitly instrumenting customer-facing services and the Babi conversational bot. Banco Inter extended that observability footprint to include New Relic AI Monitoring to support AI model visibility and runtime behavior in the AI Model Deployment and Monitoring category.
The deployment centralized application performance monitoring, distributed tracing, synthetic checks, real-time dashboards, and alerting to cover transaction flows across web, mobile, and conversational interfaces. Configuration work included service-level telemetry, anomaly detection tuned for model-driven interactions, and role-based dashboards for operations and engineering to surface degradations tied to AI-driven channels.
Integrations and instrumentation emphasized the Babi conversational bot and digital channels, with telemetry correlated to core banking transaction services and customer journeys. Operational coverage was reported to include roughly 95% of Banco Inter’s critical processes, reflecting end-to-end observability across digital banking and channel operations.
Operational governance centralized incident routing and triage into platform and SRE teams, aligning alerts and runbooks with the monitoring configuration. Reported outcomes linked to the New Relic deployment include an approximately 57% reduction in mean time to repair and broad coverage of critical processes, supporting ongoing use of New Relic AI Monitoring for model and digital channel observability.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2021 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Database Management | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2020 | 2020 |
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Database Management, Open-Source Database | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2023 | 2023 |
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