Interhandler Technographics
Interhandler Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Interhandler and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 191 Interhandler employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Interhandler has purchased the following applications: Smartsupp.com for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2022, Questy Aura Business for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Interhandler is running and its propensity to invest more and deepen its relationship with Smartsupp.com , Microsoft , Questy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Interhandler revenues, which have grown to $29.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Interhandler intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Interhandler Tech Stack and Enterprise Applications
Interhandler AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Interhandler implemented Smartsupp.com on its public website. The deployment uses Smartsupp.com in the Chatbots and Conversational AI category to support customer service, online inquiry handling, and lead capture for the Poland-based distribution business.
The Smartsupp.com implementation centers on a web chat widget and agent console, configured for live chat, automated welcome messages, canned responses, chat transcripts, and visitor session tracking. Configuration appears oriented to customer-facing workflows, enabling real-time agent escalation and asynchronous offline messaging to capture inquiries outside business hours.
Operational coverage is focused on the corporate website where chat sessions are routed to internal customer service and sales staff, aligning the Chatbots and Conversational AI application with front-office support and pre-sales engagement. Governance is handled through widget configuration and agent usage policies, with ongoing management implied by standard chat transcript review and message template maintenance.
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Interhandler Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Interhandler implemented Microsoft 365 as its Collaboration platform. The deployment is observable from the company website and confirms Microsoft 365 is part of Interhandler's technology footprint. For a 191 employee distribution company headquartered in Poland, the implementation is scoped to support internal communications and document workflows across commercial and operations teams.
The Microsoft 365 implementation centers on core Collaboration capabilities such as cloud email and calendaring, OneDrive and SharePoint document libraries, and Teams based real time communication and meetings. Identity and access management is aligned with Microsoft 365 account provisioning to centralize user accounts and role based access for staff. The rollout follows standard configuration patterns suitable for small to mid sized distribution operations, with intranet style information architecture and shared document workflows to support order processing and supplier coordination.
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Interhandler CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Questy | Legacy | Questy Aura Business | CRM | CRM | n/a | 2021 | 2021 |
In 2021, Interhandler implemented Questy Aura Business CRM to streamline sales processes and introduce a product configurator, targeting faster quoting and onboarding for the authorized JCB dealer in Poland. The deployment focused on supporting sales operations and standardizing the quote lifecycle across the commercial organization.
Questy Aura Business CRM was configured with a product configurator to accelerate quote generation, a centralized contractor master data model to reduce duplicate records, and automated offer approval workflows to enforce routing and signoff rules. Configuration emphasized quote generation, catalog management, and role based access controls to align sales tasks with structured onboarding procedures and reduce manual data handling.
The rollout covered Interhandler's sales teams and onboarding processes, with governance changes centering on contractor data stewardship and formalized approval policies. Workflow restructuring removed ad hoc manual steps in the quote to order flow and embedded approval checkpoints into daily sales activity.
As reported in the implementation case study, Questy Aura Business centralized contractor data, automated offer approvals, and eliminated re keying errors, outcomes that supported faster ramp up of new sales staff and more efficient sales operations at Interhandler.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation, Sales Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2014 | 2014 |
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Interhandler IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Interhandler
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Interhandler Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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