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Interroll Germany Tech Stack and Enterprise Applications

AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HubSpot Legacy Hubspot Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Interroll Germany deployed Hubspot Live Chat on its corporate website. The deployment provisioned Hubspot Live Chat as a customer-facing conversational channel within the Chatbots and Conversational AI category, establishing an embedded web chat widget to capture inbound inquiries and initial lead qualification. This positioned Interroll Germany Hubspot Live Chat Chatbots and Conversational AI as a primary online engagement channel for prospects and customers. Configuration leveraged standard HubSpot Live Chat capabilities common to the Chatbots and Conversational AI category, including real time messaging, predefined quick replies, routing rules and conversation transcripts to support handoff to human agents. Operational coverage emphasized the website channel for customer service engagement and online lead capture, with centralized administration of chat scripts, response templates and escalation workflows. Governance focused on standardized conversation templates and operational routing rules to ensure consistent response handling and escalation to internal teams.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Appian Legacy LANA Process Mining Platform Process Mining Analytics and BI n/a 2020 2020
In 2020, Interroll Holding GmbH deployed the LANA Process Mining Platform to support continuous improvement across its manufacturing operations. The implementation positioned LANA Process Mining Platform as a Process Mining solution to deliver rapid, data-driven process discovery and analysis for production workflows and Kaizen initiatives. The deployment emphasized core process mining capabilities including process discovery, variant analysis, and conformance checking, configured to ingest event logs from production execution sources and operational systems. LANA Process Mining Platform was used to produce initial analyses quickly, providing visible process maps and exception paths that informed targeted improvement work. Operational coverage centered on production and global continuous improvement teams, with direct involvement from production systems and Kaizen leadership to operationalize findings into improvement cycles. Jürgen Wik, Head of Production Systems and Head of Global Kaizen at Interroll Holding GmbH, reported that the platform’s insights after the first analysis were extremely valuable for the entire operation, reinforcing the platform’s role in governance of process improvement and standardized remediation workflows.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015 Interroll Germany implemented Microsoft 365 for Collaboration. The implementation is exposed on Interroll Germany's public website where Microsoft 365 functionality is surfaced as part of the corporate digital footprint. The deployment was scoped to support the company’s corporate user population in Germany and to provide collaboration, email, file sharing, and team communication services for roughly 200 employees. Microsoft 365 serves as the central Collaboration platform for internal communications and document workflows across the organization. Configuration centered on Microsoft 365 components such as Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Azure Active Directory for identity and access management. Architecture followed a single tenant model with role based access controls and centralized governance policies for corporate content and communications, and configurations were aligned to department level workflows for IT, sales, marketing, engineering, and administrative functions. The presence of Microsoft 365 on the public website indicates use of Microsoft 365 hosted assets or authentication surfaces to link external content or employee access pathways with the same Collaboration tenant. Operational governance emphasized centralized policy control and standardized user provisioning and entitlement workflows managed by the IT organization.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2018 2018
Customer Support CRM 2014 2014
Digital Advertising Platform CRM 2021 2021
Marketing Automation CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Interroll Germany

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Interroll Germany Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Interroll Germany IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Interroll Germany digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Interroll Germany Technographics
Interroll Germany is a Manufacturing organization based in Germany, with around 200 employees and annual revenues of $30.0 million.
Interroll Germany operates a diverse technology stack with applications such as Hubspot Live Chat, LANA Process Mining Platform and Microsoft 365, covering areas like Chatbots and Conversational AI, Process Mining and Collaboration.
Interroll Germany has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as HubSpot, Appian and Microsoft.
Interroll Germany recently adopted applications including HubSpot Ads in 2021, Hubspot Marketing Automation in 2021 and New Relic APM in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Interroll Germany’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Interroll Germany’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Interroll Germany technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.