Permanent TSB Group
56-59 St. Stephen’s Green,
Dublin, D02 H489,
Ireland
Dublin, D02 H489,
Ireland
353 1 669-5000
Banking and Financial Services
Permanent TSB Group Technographics
Permanent TSB Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Permanent TSB Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3207 Permanent TSB Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Permanent TSB Group has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Access People HR ATS for Applicant Tracking System in 2020, IBM Cognos Business Intelligence for Analytics and BI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Permanent TSB Group is running and its propensity to invest more and deepen its relationship with Infor , The Access Group , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Permanent TSB Group revenues, which have grown to $785.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Permanent TSB Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Permanent TSB Group Tech Stack and Enterprise Applications
Permanent TSB Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015 Permanent TSB Group deployed Infor SunSystems as its ERP Financial application to centralize general ledger processing and month-end financial workflows. The deployment anchored the bank's FP&A and Management Information capabilities, establishing Infor SunSystems as the primary General Ledger system used to obtain and analyse transactions for reporting and business decision support.
Configuration emphasized core financial modules common to ERP Financial implementations, including general ledger transaction capture, month-end close procedures, accruals and prepayments posting, and balance sheet reconciliations. The team implemented automated control and reconciliation routines to support production of cost reports, and integrated budgeting and forecasting workflows that interfaced with the bank's Hyperion budgeting environment for consolidated planning.
Infor SunSystems operated alongside a reporting and analytics stack that included OBI, Business Objects, and Essbase, with operational processes extracting ledger transactions from Sun for management reporting and for ad hoc analysis by the FP&A and Business Efficiency teams. Operational coverage explicitly included IT, HR, Payments, Fraud, Commercial, and Distribution business functions, and the system supported delivery of weekly and monthly management reports and regulatory returns used across the organisation in County Dublin and Ireland.
Governance was formalized through an internal control framework champion within the Business Efficiency and FP&A teams, who owned documentation review, UAT for system changes, and enforcement of month-end task completion. The programme addressed data quality issues in payroll through collaboration with HR, introduced greater automation and control for cost reporting reconciliations, and supported the production of timely financial information used for investment bid analysis and management decision making.
|
Permanent TSB Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access People HR ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Permanent TSB Group deployed Access People HR ATS as its Applicant Tracking System. The deployment places Access People HR ATS on the corporate careers site and candidate portal, exposing the application experience to external applicants via the bank website in Ireland.
Access People HR ATS was configured to support core applicant tracking capabilities including job requisition management, candidate application forms, CV parsing and staged applicant workflows. The implementation encompassed interview scheduling, offer management and standard recruitment reporting, aligning system configuration with Permanent TSB Group talent acquisition processes.
Technical integration focused on embedding job listings and application links into the Permanent TSB Group website and operating a hosted candidate portal for external applicants. Operational coverage included the Talent Acquisition team, HR operations and hiring managers across the organization in Ireland, with Access People HR ATS used to coordinate hiring activities.
Governance centered on centralized requisition approvals, role based access controls and configurable hiring workflows to enforce consistent approvals and auditability. Access People HR ATS provided data capture and compliance reporting capabilities to support regulatory requirements and internal HR governance.
|
|
|
|
|
Core HR | HCM |
|
2015 | 2015 |
|
|
|
|
|
Core HR | HCM |
|
2019 | 2020 |
|
|
|
|
|
Learning and Development | HCM |
|
2011 | 2011 |
|
|
|
|
|
Payroll | HCM |
|
2015 | 2015 |
|
|
|
|
|
Payroll | HCM |
|
2022 | 2022 |
|
|
|
|
|
Task Management | HCM |
|
2016 | 2016 |
|
|
|
|
|
Time and Attendance | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2015 | 2016 |
|
|
|
|
|
Workforce Management | HCM |
|
2015 | 2016 |
|
Permanent TSB Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Cognos Business Intelligence | Analytics and BI | Analytics and BI | n/a | 2013 | 2013 |
In 2013 Permanent TSB Group implemented IBM Cognos Business Intelligence under the Analytics and BI category to establish a structured financial reporting capability. The deployment targeted IBM Cognos Business Intelligence as the primary platform for corporate reporting and analytical delivery within the bank.
The implementation included IBM Cognos Financial Statement Reporting as a focal capability, combined with enterprise reporting, scheduled distribution and ad hoc analysis typical of Analytics and BI deployments. Configuration work centered on report cataloging, report bursting and scheduling workflows, and authoring models to support standardized financial statements and regulatory reporting outputs.
Operational scope emphasized finance and corporate reporting teams, with security and role based access controls configured inside the Cognos environment to limit report authoring and distribution to appropriate business functions. The implementation supported centralized report orchestration and regular batch reporting cycles for statutory and management information, aligning the IBM Cognos Business Intelligence platform with the bank s existing data and reporting cadence.
Governance activities included establishing a centralized reporting ownership model, developing a report request and change control process, and instituting recurring validation and reconciliation procedures for financial statement outputs. These governance and workflow reforms were structured to sustain the IBM Cognos Business Intelligence deployment as the authoritative source for the bank s formal financial reporting.
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2015 |
|
Permanent TSB Group Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2021 | 2021 |
|
Permanent TSB Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2021 | 2021 |
|
Permanent TSB Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2015 | 2016 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2015 | 2015 |
|
|
|
|
|
CRM | CRM |
|
2015 | 2015 |
|
|
|
|
|
CRM | CRM |
|
2013 | 2013 |
|
|
|
|
|
CRM | CRM |
|
2018 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2017 | 2018 |
|
Permanent TSB Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2018 | 2018 |
|
Permanent TSB Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
Permanent TSB Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2015 | 2016 |
|
Permanent TSB Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Permanent TSB Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief People & Custom Officer | CXO | HR | |
|
|
|
Head of People | Director | HR | |
|
|
|
Head of Customer Contact Centre | Director | Customer Service | |
|
|
|
Senior Manager Contact Centre Operations | Manager | Customer Service | |
|
|
|
Head of Customer Operations and Arrears Support Unit | Director | Customer Service | |
|
|
|
Senior Manager Customer Engagement | Manager | Customer Service | |
|
|
|
Customer Experience and Propositions Manager | Manager | Customer Service | |
|
|
|
Customer Experience Manager | Manager | Customer Service | |
|
|
|
Head of Talent and Organisational Development | Director | HR | |
|
|
|
Group Chief Operating Officer | CXO | Operations | |
|
|
|
Group CTIO | CXO | IT | |
|
Apps Being Evaluated by Permanent TSB Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Permanent TSB Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Permanent TSB Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Permanent TSB Group Technographics
Permanent TSB Group is a Banking and Financial Services organization based in Ireland,
with around 3207 employees and annual revenues of $785.0 million.
Permanent TSB Group operates a diverse technology stack with applications such as
Infor SunSystems, Access People HR ATS and IBM Cognos Business Intelligence,
covering areas like ERP Financial, Applicant Tracking System and Analytics and BI.
Permanent TSB Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, The Access Group and IBM.
Permanent TSB Group recently adopted applications including
Access PeopleXD Payroll (formerly CoreHR Payroll) in 2022, Ethereum Platform in 2021 and Avaya VoIP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Permanent TSB Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Permanent TSB Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Permanent TSB Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.