Isabella Bank
401 North Main Street,
Mount Pleasant, 48858, MI,
United States
Mount Pleasant, 48858, MI,
United States
1 989-772-9471
Banking and Financial Services
Isabella Bank Technographics
Isabella Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Isabella Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Isabella Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Isabella Bank has purchased the following applications: Bottomline ePay for Payment Processing in 2017, Pendo Adopt for Digital Adoption in 2020, Jack Henry Banking SilverLake for Core Banking in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Isabella Bank is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Pendo.io , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Isabella Bank revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Isabella Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Isabella Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Isabella Bank deployed Bottomline ePay for Payment Processing on its public website. The implementation positions Bottomline ePay as the customer facing payment engine to accept online payments and embed hosted payment forms on the bank site. The deployment configures hosted checkout and gateway capabilities to handle card and ACH transaction routing, tokenization for stored credentials, and PCI oriented data minimization at the web channel. Isabella Bank Bottomline ePay Payment Processing supports online customer payment intake and the bank's payment operations workflows.
Operational and control responsibilities center on web channel ownership and payments operations, with Bottomline ePay providing transaction reconciliation and reporting capabilities for settlement workflows. The implementation emphasizes hosted payment page and gateway configuration, payment token lifecycle management, and operational reporting to support daily transaction processing and exception handling. Governance is implemented through web and payments operations processes to manage change control, payment form updates, and operational monitoring of Bottomline ePay on the Isabella Bank website.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2020 | 2020 |
In 2020, Isabella Bank deployed Pendo Adopt on its public website to instrument customer-facing digital experiences. The implementation situates Pendo Adopt within the bank's Digital Adoption efforts, aligning the application with customer onboarding and feature discoverability workflows across the web channel.
Pendo Adopt was configured to deliver in-app guidance, contextual walkthroughs, tooltips, resource center content and product usage analytics, leveraging segmentation and behavioral targeting consistent with Digital Adoption practices. Deployment used browser instrumentation to capture page and event level telemetry and to surface guided experiences directly in the site user interface. Governance and configuration control were organized under the bank's digital channels team to manage content authoring, segmentation rules and release cadence, enabling iterative refinement of guidance flows based on captured analytics.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Isabella Bank implemented Jack Henry Banking SilverLake as its Core Banking platform and concurrently deployed jhaEnterprise Workflow process management to automate and standardize operational workflows. The implementation positioned Jack Henry Banking SilverLake at the center of the bank's transaction processing while jhaEnterprise Workflow provided process orchestration for document-driven activities.
The deployment integrated jhaEnterprise Workflow with Jack Henry Banking's Synergy Enterprise Content Management platform and the SilverLake System core technology, creating an architecture where paper documents are converted to digital files and immediately enter automated workflow queues for approvals and signatures. Functional capabilities configured included automated document capture and indexing, routing and approval tracking, new account opening workflows, change approval processing, audit preparation workflows, and lending automation.
Jack Henry Banking partnered closely with Isabella Bank to identify processes suitable for automation, map workflow rules, and standardize procedures across operational areas, which simplified training and created repeatable operational playbooks. Rollout activities emphasized configuration of integration points so documents begin processing in real time rather than waiting for end of day delivery.
Isabella Bank reported significant efficiency improvements and the ability to handle growth and rising compliance demands without adding staff. The integrated Jack Henry Banking SilverLake Core Banking and jhaEnterprise Workflow environment reduced the risk of lost or mislabeled files, accelerated fulfillment of customer requests such as account openings, and improved consistency across retail and lending operations.
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Isabella Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Isabella Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Isabella Bank IT executives and key decision makers. This section highlights Isabella Bank's latest recorded technology evaluations, including Fastly for Content Delivery Network on 2025-12-02 and Jack Henry Banking SilverLake for Core Banking on 2025-02-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Isabella Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Isabella Bank Technographics
Isabella Bank is a Banking and Financial Services organization based in United States,
with around 350 employees and annual revenues of $65.0 million.
Isabella Bank operates a diverse technology stack with applications such as
Bottomline ePay, Pendo Adopt and Jack Henry Banking SilverLake,
covering areas like Payment Processing, Digital Adoption and Core Banking.
Isabella Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Pendo.io and Jack Henry & Associates.
Isabella Bank recently adopted applications including
Cloudflare CDN in 2021, Okta Identity Cloud in 2021 and Pendo Adopt in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Isabella Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Isabella Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Isabella Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.