IT Link
67 Avenue de Fontainebleau,
Le Kremlin-Bicêtre, 94270,
France
Le Kremlin-Bicêtre, 94270,
France
33 1 53 90 15 90
Professional Services
IT Link Technographics
IT Link Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IT Link and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 704 IT Link employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IT Link has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Oryanoo CRM for CRM in 2021, Freshservice for IT Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IT Link is running and its propensity to invest more and deepen its relationship with Google , Facebook , Oryanoo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IT Link revenues, which have grown to $67.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IT Link intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IT Link Tech Stack and Enterprise Applications
IT Link Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, IT Link implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform, a deployment that is visible on the company website. The implementation centers on Google Workspace (Formerly Google G-Suite) cloud hosted SaaS services delivered to IT Link's professional services organization, and it is presented as the company email and productivity surface to external audiences.
The deployment leverages core Google Workspace modules such as Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, Google Meet, and the Google Workspace Admin Console to provide collaborative authoring, calendaring, file storage, synchronous meeting capability, and centralized administration. Operational ownership is consistent with enterprise Collaboration practices, with administration and governance executed through the Google Workspace Admin Console for user lifecycle, access controls, group management, and data sharing policies. The configuration supports cross functional usage across delivery, sales, marketing, and IT teams within IT Link, and the implementation is structured as a cloud native Collaboration service surfaced to both internal users and external collaborators.
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Collaboration | Collaboration |
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2017 | 2017 |
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IT Link CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oryanoo | Legacy | Oryanoo CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, IT Link deployed Oryanoo CRM, implementing a CRM solution on its public website. The implementation places Oryanoo CRM as the primary CRM platform for lead capture and client interaction tracking for IT Link, a France-based professional services firm.
The Oryanoo CRM deployment uses web-hosted capture components embedded in the website to ingest inbound contacts and convert them into structured contact and account records. Functional capabilities implemented align with standard CRM workflows, including contact and account management, opportunity pipeline tracking, activity and task management, and reporting and segmentation.
Operational scope focuses on sales and client delivery functions, consolidating front-office intake with ongoing client relationship management and supporting handoffs between presales and service teams. The architecture is centered on a web-deployed application layer tied directly to public-facing touchpoints, enabling real-time lead staging within Oryanoo CRM, with governance oriented toward centralized data capture, role-based access, and workflow enforcement for sales and delivery processes.
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IT Link ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2023 | 2023 |
In 2023, IT Link deployed Freshservice, implementing Freshservice as its IT Service Management solution. The rollout includes a public-facing Freshservice portal embedded on IT Link's website to support service requests and self-service access for end users.
The implementation centers on core IT Service Management capabilities, including incident and request ticketing, a service catalog with self-service forms, knowledge base content delivery, and configuration item tracking consistent with ITSM workflows. Freshservice was configured to provide automated ticket routing and standard incident lifecycle processes, aligning catalog items to fulfillment workflows and role-based approvals.
Deployment follows a cloud-hosted SaaS model typical of the Freshservice platform, with the service portal surfaced on the corporate website to capture both internal and external requests. Operational scope targets IT Link's IT operations in France and their customer-facing support channels, consolidating inbound support through the Freshservice interface.
Governance emphasizes centralized service desk operations, standardized ticketing workflows, and defined service request classifications to enforce consistent handling and escalation paths. The implementation positions Freshservice as the primary system for IT Link service delivery and knowledge management, with process automation used to reduce manual routing and improve workflow consistency.
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IT Link PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IT Link IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at IT Link
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IT Link Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IT Link IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IT Link digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IT Link Technographics
IT Link is a Professional Services organization based in France,
with around 704 employees and annual revenues of $67.0 million.
IT Link operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Oryanoo CRM and Freshservice,
covering areas like Collaboration, CRM and IT Service Management.
IT Link has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Oryanoo and Freshworks.
IT Link recently adopted applications including
Freshservice in 2023, Amazon EC2 in 2022 and Amazon CloudFront in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IT Link’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IT Link’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IT Link technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.