Itineris
Westrem Building Kortrijksesteenweg 1144 A 9051 Sint-Denijs-Westrem,
Ghent, 9051,
Belgium
Ghent, 9051,
Belgium
32 9 386 01 02
Professional Services
Itineris Technographics
Itineris Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Itineris and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 Itineris employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Itineris has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Zoominfo Platform for Account Based Marketing in 2021, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Itineris is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Zoominfo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Itineris revenues, which have grown to $118.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Itineris intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Itineris Tech Stack and Enterprise Applications
Itineris Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Itineris deployed Cisco Webex Meetings for Audio Video and Web Conferencing. The company surfaces Cisco Webex Meetings on its public website as a cloud-hosted meeting platform to support client-facing sessions and internal collaboration. The implementation centralizes core conferencing capabilities including video, screen sharing, recording, meeting scheduling and participant management within a SaaS delivery model.
Configuration work centered on meeting orchestration, user provisioning, role-based meeting controls and security settings to align with professional services delivery workflows. Operational coverage targeted consulting and delivery teams across Belgium to support client engagements and project coordination while administration is consolidated under centralized IT governance. Governance emphasis included standardized meeting templates, usage policies and staged rollouts to business units to ensure consistent meeting controls and access management.
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Collaboration | Collaboration |
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2017 | 2017 |
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Itineris CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2021 | 2021 |
In 2021, Itineris deployed Zoominfo Platform to support Account Based Marketing on their website, embedding the application to drive account identification and enrichment for Sales and Marketing. The deployment positions Zoominfo Platform as the primary data and account intelligence layer for on-site visitor identification and targeted account engagement across Itineris operations in Belgium.
Zoominfo Platform was configured to provide core Account Based Marketing capabilities, including account discovery, contact enrichment, intent signal capture, and segment-based audience definition. The implementation emphasized cataloging account and contact attributes within the platform to enable targeted outreach and to feed qualified account lists into marketing workflows.
The implementation is integrated directly with the corporate website to capture engagement signals and enrich inbound contacts in real time, supporting marketing campaign orchestration and sales follow up. Operational coverage centers on commercial functions, specifically Sales and Marketing teams, with the platform embedded into web touchpoints to align demand generation and account engagement workflows.
Governance focused on establishing data stewardship and qualification rules for enriched records, defining handoff processes between marketing automation and sales engagement, and setting segmentation criteria for account prioritization. The approach centralized account intelligence within Zoominfo Platform to standardize audience definitions and streamline ABM campaign execution across relevant business functions.
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2025 | 2025 |
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Itineris ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Itineris implemented Atlassian Jira Service Desk on its website to establish a customer-facing IT service layer, positioning the platform within IT Service Management. The public portal is used as an intake point for client and internal requests, creating a centralized access channel aligned with IT Service Management workflows.
Configuration focused on request types, queue management, SLA definitions, and automation to route incidents and service requests. The Atlassian Jira Service Desk deployment emphasizes a ticketing engine, customer portal, configurable SLAs, and automation rules to standardize triage and escalation.
Operational scope covers IT operations and professional services support teams, centralizing intake for issue resolution, client support, and managed service requests. Website-based intake maps to internal queues and supports cross-team collaboration and escalation workflows, reflecting IT Service Management business functions.
Governance followed a staged rollout with catalog-based request definitions and role-based access controls to manage assignment and approval paths, overseen by internal support leads. The implementation embeds Atlassian Jira Service Desk as the primary IT Service Management platform for customer and internal support processes.
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Itineris PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Itineris IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Itineris
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Quality Assurance Automation Engineer | Non Manager | IT | |
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Apps Being Evaluated by Itineris Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Itineris IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Itineris digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Itineris Technographics
Itineris is a Professional Services organization based in Belgium,
with around 550 employees and annual revenues of $118.0 million.
Itineris operates a diverse technology stack with applications such as
Cisco Webex Meetings, Zoominfo Platform and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, Account Based Marketing and IT Service Management.
Itineris has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Zoominfo and Atlassian.
Itineris recently adopted applications including
willow Platform in 2025, Hotjar in 2022 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Itineris’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Itineris’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Itineris technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.