iTX Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by iTX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 iTX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iTX has purchased the following applications: iTX for Call Center in 2022, ServeTheWorld Hosting for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iTX is running and its propensity to invest more and deepen its relationship with iTX , Intuit , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iTX revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iTX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iTX | Legacy | iTX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, iTX implemented iTX as its Call Center application by embedding the contact solution directly on its public website. The deployment positioned iTX as the primary web‑facing contact channel for a 20 person professional services firm headquartered in Norway, consolidating inbound customer interactions for customer service and sales into a single platform.
The iTX implementation leverages Call Center functional patterns, configured to provide a web‑based agent console, call routing and queuing, and session logging for phone and web contacts, aligning operational workflows to a small, centralized agent pool. Governance was organized around customer‑facing teams, with the iTX application managed as the central contact point on the website and operational procedures adjusted to route inquiries through the embedded iTX interface.
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServeTheWorld | Legacy | ServeTheWorld Hosting | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
In 2023, iTX implemented ServeTheWorld Hosting to support its public website. ServeTheWorld Hosting is deployed as an Application Hosting and Computing Services solution that provides the web infrastructure layer for the Norway-based professional services firm iTX.
The implementation centers on standard hosting capabilities common to Application Hosting and Computing Services, including web server hosting, managed DNS, TLS certificate handling, automated provisioning workflows, and backup scheduling to ensure site availability and maintenance. Operational scope is the corporate website, with the platform managed by iTX’s internal IT resources and supporting business functions such as marketing, client engagement, and online service information. Governance focuses on configuration management and access controls for the hosting environment, and the deployment is limited to the public-facing site as evidenced by the website usage of ServeTheWorld Hosting.
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