London, N6G 0N1, ON,
Canada
Ivey Business School at Western University Technographics
Ivey Business School at Western University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ivey Business School at Western University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Ivey Business School at Western University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ivey Business School at Western University has purchased the following applications: Hotjar for Customer Experience in 2020, Zendesk Chat for Chatbots and Conversational AI in 2019, Checkbox Survey for Survey and Questionnaire in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ivey Business School at Western University is running and its propensity to invest more and deepen its relationship with Contentsquare , Momentive Software (formerly Community Brands) , Inspectlet or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ivey Business School at Western University revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ivey Business School at Western University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ivey Business School at Western University Tech Stack and Enterprise Applications
Ivey Business School at Western University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
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Donor and Fundraising Management | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Ivey Business School at Western University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Ivey Business School at Western University implemented Zendesk Chat on its public website. Zendesk Chat is embedded on the site as a cloud hosted live messaging interface that provides real time messaging, agent routing, transcript capture and conversational analytics. The deployment serves web based inquiry handling and student engagement workflows and is positioned for frontline service teams to respond to prospective student and visitor questions.
Functional capabilities implemented include the live chat widget, proactive chat prompts, agent queue routing, canned responses and chat transcript capture for follow up. Operational governance is configured through centralized agent queues and access controls managed by Ivey service and IT teams, with transcript review and escalation workflows incorporated into site support processes. Ivey Business School at Western University uses Zendesk Chat, a Chatbots and Conversational AI application, to unify website engagement with established student services and admissions communication workflows.
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Ivey Business School at Western University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Checkbox Technology | Legacy | Checkbox Survey | Survey and Questionnaire | Collaboration | n/a | 2010 | 2010 |
In 2010 Ivey Business School at Western University implemented Checkbox Survey to extend its Survey and Questionnaire tooling for academic research and faculty-led data collection. The deployment targeted research assistants and faculty in the Richard Ivey School of Business, enabling structured online instrument creation and centralized respondent management for empirical projects.
Checkbox Survey was configured to support core Survey and Questionnaire capabilities, including questionnaire design, conditional skip logic, respondent tracking, and data export for downstream analysis. Implementers used Checkbox Survey alongside Qualtrics for instrument development, with Checkbox Survey serving as a primary tool for constructing online surveys used in coauthored empirical papers investigating supervisory support and work-life benefits.
Operational integration focused on exporting survey datasets to statistical analysis workflows, supporting complex statistical techniques such as structural equation modeling on large datasets. The implementation emphasized survey instrumentation and data capture that feed academic analysis pipelines, rather than enterprise CRM or marketing use cases.
Governance and operational control centered on research workflows, with role-based access for research assistants and faculty, versioned survey instruments, and procedural controls for dataset exports to maintain reproducible research. Checkbox Survey is documented as the application used for online survey construction within the Ivey research context, reflecting a research-oriented Survey and Questionnaire implementation.
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Ivey Business School at Western University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Ivey Business School at Western University
Apps Being Evaluated by Ivey Business School at Western University Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-19 | Ivey Business School at Western University | Evaluated | Zeta Global | Zeta Marketing Platform | Marketing Automation | CRM |