Ivey Business School at Western University
Richard Ivey Building1255 Western Rd,
London, N6G 0N1, ON,
Canada
London, N6G 0N1, ON,
Canada
1 519-661-3206
Education
Ivey Business School at Western University Technographics
Ivey Business School at Western University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ivey Business School at Western University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Ivey Business School at Western University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ivey Business School at Western University has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Checkbox Survey for Survey and Questionnaire in 2010, Umbraco CMS for Web Content Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ivey Business School at Western University is running and its propensity to invest more and deepen its relationship with Zendesk , Checkbox Technology , Umbraco or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ivey Business School at Western University revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ivey Business School at Western University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ivey Business School at Western University Tech Stack and Enterprise Applications
Ivey Business School at Western University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Ivey Business School at Western University implemented Zendesk Chat on its public website. Zendesk Chat is embedded on the site as a cloud hosted live messaging interface that provides real time messaging, agent routing, transcript capture and conversational analytics. The deployment serves web based inquiry handling and student engagement workflows and is positioned for frontline service teams to respond to prospective student and visitor questions.
Functional capabilities implemented include the live chat widget, proactive chat prompts, agent queue routing, canned responses and chat transcript capture for follow up. Operational governance is configured through centralized agent queues and access controls managed by Ivey service and IT teams, with transcript review and escalation workflows incorporated into site support processes. Ivey Business School at Western University uses Zendesk Chat, a Chatbots and Conversational AI application, to unify website engagement with established student services and admissions communication workflows.
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Ivey Business School at Western University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Checkbox Technology | Legacy | Checkbox Survey | Survey and Questionnaire | Collaboration | n/a | 2010 | 2010 |
In 2010 Ivey Business School at Western University implemented Checkbox Survey to extend its Survey and Questionnaire tooling for academic research and faculty-led data collection. The deployment targeted research assistants and faculty in the Richard Ivey School of Business, enabling structured online instrument creation and centralized respondent management for empirical projects.
Checkbox Survey was configured to support core Survey and Questionnaire capabilities, including questionnaire design, conditional skip logic, respondent tracking, and data export for downstream analysis. Implementers used Checkbox Survey alongside Qualtrics for instrument development, with Checkbox Survey serving as a primary tool for constructing online surveys used in coauthored empirical papers investigating supervisory support and work-life benefits.
Operational integration focused on exporting survey datasets to statistical analysis workflows, supporting complex statistical techniques such as structural equation modeling on large datasets. The implementation emphasized survey instrumentation and data capture that feed academic analysis pipelines, rather than enterprise CRM or marketing use cases.
Governance and operational control centered on research workflows, with role-based access for research assistants and faculty, versioned survey instruments, and procedural controls for dataset exports to maintain reproducible research. Checkbox Survey is documented as the application used for online survey construction within the Ivey research context, reflecting a research-oriented Survey and Questionnaire implementation.
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Ivey Business School at Western University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Umbraco | Legacy | Umbraco CMS | Web Content Management | Content Management | n/a | 2014 | 2014 |
In 2014, Ivey Business School at Western University deployed Umbraco CMS as its Web Content Management platform for its public website. The Umbraco CMS implementation centralizes web content authoring and publishing for the school and is provisioned on the Ivey web estate through the university domain.
The deployment uses core Umbraco CMS capabilities, including template driven content rendering, rich text authoring, a managed media library, and configurable publishing workflows. Role based access control was applied to separate editorial, publishing, and administrative responsibilities, and content templates are used to enforce consistent page structure for program descriptions, news, and events.
Umbraco CMS serves marketing, communications, admissions, and academic program pages across Ivey, providing a single repository for web content and staging prior to public publishing. Content delivery is performed from the CMS to the public website, with editorial teams operating within Umbraco CMS for page updates and content lifecycle management.
Editorial governance was organized around defined approval workflows and departmental content ownership, with central web services maintaining templates, user permissions, and security practices within Umbraco CMS. Ongoing operations reflect standard Web Content Management practices such as editorial training, version control, and template governance to sustain site consistency and compliance.
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Ivey Business School at Western University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Donor and Fundraising Management | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ivey Business School at Western University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Director Information Technology | Director | IT | |
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Associate Director, Corporate Recruiting | Director | HR | |
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Director, IT Systems and Support Services | Director | IT | |
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Associate Director, Corporate Recruiting, Professional Services | Director | HR | |
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Director, Human Resources | Director | HR | |
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Apps Being Evaluated by Ivey Business School at Western University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ivey Business School at Western University IT executives and key decision makers. This section highlights Ivey Business School at Western University's latest recorded technology evaluations, including Zeta Marketing Platform for Marketing Automation on 2025-03-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ivey Business School at Western University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-19 | Ivey Business School at Western University | Evaluated | Zeta Global | Zeta Marketing Platform | Marketing Automation | CRM |
FAQ - APPS RUN THE WORLD Ivey Business School at Western University Technographics
Ivey Business School at Western University is a Education organization based in Canada,
with around 1000 employees and annual revenues of $250.0 million.
Ivey Business School at Western University operates a diverse technology stack with applications such as
Zendesk Chat, Checkbox Survey and Umbraco CMS,
covering areas like Chatbots and Conversational AI, Survey and Questionnaire and Web Content Management.
Ivey Business School at Western University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Checkbox Technology and Umbraco.
Ivey Business School at Western University recently adopted applications including
Hotjar in 2020, Campaign Monitor Email Marketing in 2020 and Zendesk Chat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ivey Business School at Western University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ivey Business School at Western University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ivey Business School at Western University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.