Springfield, 7081, NJ,
United States
J. OBrien Co Inc Technographics
J. OBrien Co Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by J. OBrien Co Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 J. OBrien Co Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that J. OBrien Co Inc has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2021, Oracle NetSuite Commerce for eCommerce in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems J. OBrien Co Inc is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing J. OBrien Co Inc revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for J. OBrien Co Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
J. OBrien Co Inc Tech Stack and Enterprise Applications
J. OBrien Co Inc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, J. OBrien Co Inc deployed LiveChat, a vendor solution from LiveChat, Inc., in the Chatbots and Conversational AI category on its public website. The implementation is web-facing, centered on an embedded LiveChat widget to support real-time customer engagement and lead capture directly from the company site.
The LiveChat deployment emphasizes typical chat modules including live agent routing, canned responses, chat transcript logging, and session handling, configured for a small professional services firm with approximately 25 employees. Operational responsibility sits with front-line client service and sales staff who manage incoming chats during business hours, and the rollout adjusted workflows toward digital-first inquiry handling and centralized transcript retention for follow-up and case tracking.
|
J. OBrien Co Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, J. OBrien Co Inc implemented Microsoft 365 to provide core Collaboration capabilities for the 25-person professional services firm. The implementation aligns Microsoft 365 Collaboration with primary business functions including email, document management, project collaboration, and client communications. Public evidence indicates Microsoft 365 is deployed and referenced on the company website.
The deployment focuses on standard Microsoft 365 modules such as Exchange Online for hosted email, SharePoint Online for centralized document repositories, OneDrive for personal file sync, and Microsoft Teams for real-time messaging and meetings, reflecting common Collaboration workflows for professional services. Administrative and governance controls were applied at the tenant level to manage user provisioning, access permissions, and site-level document governance appropriate for a small firm operating in the United States. Microsoft 365 supports workflows around proposal drafting, client deliverables, and internal collaboration while being surfaced on the corporate website.
|
J. OBrien Co Inc eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Commerce | eCommerce | eCommerce | n/a | 2012 | 2012 |
In 2012, J. OBrien Co Inc implemented Oracle NetSuite Commerce using Oracle NetSuite SuiteCommerce to establish a customer-facing eCommerce storefront. The deployment provisioned a storefront and merchandising layer, customer account and checkout workflows, and catalog management consistent with eCommerce functional patterns. For a 25 person professional services firm this implementation followed a hosted SuiteCommerce architecture to provide a lightweight public storefront aligned with the company website.
Configuration focused on SuiteCommerce storefront themes, catalog and pricing configuration, and order capture workflows that reconcile with NetSuite commerce records to maintain unified customer and order data. Operational coverage extended across sales, marketing and customer service functions, with catalog governance and order handling centralized to a small internal team to manage listings, pricing and fulfillment routing. The implementation leverages Oracle NetSuite Commerce capabilities to keep commerce transactions and back-office record continuity within the NetSuite application footprint.
|
J. OBrien Co Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2019 | 2019 |
|
|
|
|
|
CRM | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
J. OBrien Co Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at J. OBrien Co Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Chief Executive Officer | CXO | Finance | ||||
| Chief Information Officer | CXO | IT | ||||
| Director of Sales | Director | Finance |
Apps Being Evaluated by J. OBrien Co Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||