Jacksonville, 72076, AR,
United States
Jacksonville Fire Department, Arkansas Technographics
Jacksonville Fire Department, Arkansas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jacksonville Fire Department, Arkansas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 52 Jacksonville Fire Department, Arkansas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jacksonville Fire Department, Arkansas has purchased the following applications: CivicEngage for Citizen Engagement in 2015, Microsoft Azure Monitor for Application Performance Management in 2018, GoDaddy for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jacksonville Fire Department, Arkansas is running and its propensity to invest more and deepen its relationship with CivicPlus , Granicus , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jacksonville Fire Department, Arkansas revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jacksonville Fire Department, Arkansas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jacksonville Fire Department, Arkansas Tech Stack and Enterprise Applications
Jacksonville Fire Department, Arkansas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, Jacksonville Fire Department, Arkansas deployed CivicEngage on its public website to support Citizen Engagement. The CivicEngage implementation was provisioned as the department's public-facing content and engagement layer, consolidating news, alerts, resource pages and community notices under the CivicEngage platform. The deployment targeted the Jacksonville Fire Department website and other public digital channels, aligning the application with municipal communications and emergency information workflows.
CivicEngage was configured to deliver core Citizen Engagement capabilities, including content management, event and calendar publishing, subscription-based notifications and web forms for information requests, consistent with typical citizen engagement functional workflows. Operational ownership rested with department content authors and editors who managed publishing cadence and public notices, establishing an editorial governance model and routine approval steps for published materials. The implementation focused on standardizing online citizen interactions and public information delivery through CivicEngage.
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Citizen Engagement | CRM |
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2020 | 2020 |
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Jacksonville Fire Department, Arkansas ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018 Jacksonville Fire Department, Arkansas deployed Microsoft Azure Monitor to provide Application Performance Management for its public-facing website. The deployment focused on cloud-hosted telemetry and diagnostics, with instrumentation added to the website to capture performance metrics, request traces, logs, and availability signals consistent with APM workflows.
Architecture and operational scope centered on a lightweight Azure Monitor footprint that consolidated metrics and logs into cloud dashboards for ongoing visibility. Functional capabilities implemented include real-user and synthetic monitoring style telemetry collection, centralized log aggregation, alerting and dashboarding for IT operations, and configuration of performance counters and diagnostic traces to support web service continuity. Governance was oriented to operational monitoring, with thresholds and alert rules configured to route notifications to the department’s operational staff, and monitoring artifacts retained in Azure Monitor for troubleshooting and trend analysis.
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Incident Management | ITSM |
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2018 | 2018 |
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Jacksonville Fire Department, Arkansas IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014 Jacksonville Fire Department, Arkansas implemented GoDaddy to host its public web presence. GoDaddy is used as the Application Hosting and Computing Services provider for the department page on the cityofjacksonville.net domain.
The deployment leverages GoDaddy hosting capabilities including domain registration, DNS management, web hosting and the provider control panel to publish informational content and departmental contact resources. Configuration centers on managed hosting for static and basic dynamic pages, site file management and DNS provisioning consistent with Application Hosting and Computing Services.
Operational scope is limited to the Jacksonville Fire Department web pages on the municipal site, supporting public information and contact functions for the city of Jacksonville, United States. Governance is exercised through municipal account-level administration and departmental content controls, with site updates and billing managed by city administration via the GoDaddy control panel.
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Jacksonville Fire Department, Arkansas
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Jacksonville Fire Department, Arkansas Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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