James Avery Artisan Jewelry
James Avery Artisan Jewelry Technographics
James Avery Artisan Jewelry Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by James Avery Artisan Jewelry and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 James Avery Artisan Jewelry employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that James Avery Artisan Jewelry has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems James Avery Artisan Jewelry is running and its propensity to invest more and deepen its relationship with Oracle , Adyen , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing James Avery Artisan Jewelry revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for James Avery Artisan Jewelry intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
James Avery Artisan Jewelry Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013, James Avery Artisan Jewelry implemented Oracle E-Business Suite, an ERP Financial application. The implementation covered Inventory, Work in Process, Purchasing and MRP modules deployed to support Manufacturing, Purchasing and Production Scheduling functions.
Oracle E-Business Suite was configured to support manufacturing execution and production planning, including a co-created MRP process tailored for James Avery. The team created documentation for training and delivered end user training for Purchasing, MRP, plant managers, the manufacturing floor and configuration management staff.
The program established reporting and go-live controls, creating and maintaining pre and post go-live tracking and an implementation reporting spreadsheet, and produced production planning reports for go-live. Ad hoc reports were developed using Oracle, Oracle Discoverer and Toad for Marketing, Configuration Management, Production Scheduling, Purchasing and Accounting.
Operational integrations included coordination, mapping, testing and implementation of moving web-sourced data into Oracle E-Business Suite, with documented processes and targeted end user training. Marketing was trained and provided documentation to maintain pricing within Oracle E-Business Suite.
Program governance consisted of bimonthly meetings with executive sponsors pre and post go-live, and project management responsibilities included co-leading the Item Number project, completing the Sorter project, and ongoing project management for Inventory Control and Product Care and Engraving. The deployment consolidated major operational areas onto a single Oracle E-Business Suite instance, with reporting and visibility expected to improve in the months and year following go-live.
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, James Avery Artisan Jewelry deployed UKG Pro Recruiting (ex UltiPro Recruiting) as its Recruiting,Applicant Tracking System. UKG Pro Recruiting is implemented as the public job board and applicant tracking layer that surfaces on the James Avery careers website and manages candidate intake for both corporate and retail store hiring.
The implementation covers core applicant tracking capabilities typical of the category, including online job posting, requisition management, candidate self service, resume parsing, candidate pipeline tracking, interview scheduling, and offer letter preparation. The deployment leverages configurable requisition workflows and approval routing to align hiring requests with HR and store manager roles, and UKG Pro Recruiting is named explicitly as the system managing these functions.
Integration for this implementation is centered on embedding UKG Pro Recruiting job postings into the company website job board, with the careers site using the UltiPro Recruiting job board feed for live listings. The configuration emphasizes candidate experience on the public careers site while maintaining an internal recruiter dashboard for screening and status updates.
Operational scope includes corporate talent acquisition and hourly retail store recruiting across James Avery Artisan Jewelry, with HR responsible for governance of posting standards, requisition approvals, and candidate data handling. Process changes focused on standardizing requisition creation and candidate pipeline workflows within the UKG Pro Recruiting environment to provide centralized tracking and reporting consistent with Recruiting,Applicant Tracking System practices.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, James Avery Artisan Jewelry deployed Ruby Live Chat on its website as a front line Chatbots and Conversational AI implementation to support online customer service and sales assistance. The Ruby Live Chat deployment is a web based conversational interface embedded on jamesavery.com, providing synchronous customer interactions and conversational routing typical of chat and conversational AI platforms.
The implementation focuses on live web chat widget behavior, agent console operations, scripted conversational flows, and session handoff to human agents, aligning with Chatbots and Conversational AI functional workflows. Operational coverage is centered on the public website and customer service function, with governance oriented around chat handling workflows, agent scheduling, and scripted response management to standardize conversational routing and escalation procedures.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at James Avery Artisan Jewelry
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by James Avery Artisan Jewelry Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from James Avery Artisan Jewelry IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the James Avery Artisan Jewelry digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD James Avery Artisan Jewelry Technographics
James Avery Artisan Jewelry is a Retail organization based in United States,
with around 2000 employees and annual revenues of $600.0 million.
James Avery Artisan Jewelry operates a diverse technology stack with applications such as
Oracle E-Business Suite, UKG Pro Recruiting (ex UltiPro Recruiting) and Ruby Live Chat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
James Avery Artisan Jewelry has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Ruby.
James Avery Artisan Jewelry recently adopted applications including
Salesforce Commerce Cloud in 2022, Ruby Live Chat in 2021 and Kibo Unified Commerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of James Avery Artisan Jewelry’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates James Avery Artisan Jewelry’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete James Avery Artisan Jewelry technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.