James Frew
83 New Street,
Stevenston, KA20 3HD,
United Kingdom
Stevenston, KA20 3HD,
United Kingdom
44 12 9446-8113
Manufacturing
James Frew Technographics
James Frew Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by James Frew and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 James Frew employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that James Frew has purchased the following applications: simPRO Field Service Management for Field Service Management in 2023, Microsoft 365 for Collaboration in 2020, Ecwid for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems James Frew is running and its propensity to invest more and deepen its relationship with simPRO Group , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing James Frew revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for James Frew intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
James Frew Tech Stack and Enterprise Applications
James Frew ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| simPRO Group | Legacy | simPRO Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 James Frew deployed simPRO Field Service Management to support Field Service Management across its manufacturing and service operations. The deployment is associated with the company website, indicating customer-facing access to service scheduling and job intake while aligning with James Frew’s UK operations and a workforce of approximately 400 employees.
The implementation of simPRO Field Service Management was configured to address core field service workflows typical of the category, including scheduling and dispatch, mobile workforce enablement for technicians, job management and work order tracking, quoting and invoicing, and parts inventory control. Configuration emphasis was placed on operational modules that connect office-based scheduling with field execution, and on mobile data capture to standardize service records and job completion workflows.
The solution is surfaced on the company website to streamline customer service requests and to provide a digital entry point for service bookings, with the application bridging customer intake, back office scheduling, and field technician execution. Governance adjustments focused on centralizing scheduling processes and formalizing digital work order lifecycles, improving coordination between customer service, operations, and field teams while preserving traceability of jobs within simPRO Field Service Management.
|
James Frew Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 James Frew implemented Microsoft 365 as its primary Collaboration platform. The deployment is cited as in use on the company website and was provisioned for the UK-based manufacturer which employs approximately 400 staff, establishing Microsoft 365 as the central collaboration and productivity layer for the organization.
The Microsoft 365 implementation centers on core Microsoft 365 services, including Exchange Online for corporate email, Microsoft Teams for real-time meetings and chat, SharePoint for intranet and document management, OneDrive for personal file sync, and Azure Active Directory for identity and access management. Configuration and operational structure emphasize tenant-level administration, role-based access control, and standard collaboration governance such as retention and external sharing policies, supporting business functions across manufacturing operations, engineering, commercial and corporate teams.
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
James Frew eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ecwid | Legacy | Ecwid | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 James Frew deployed Ecwid as its eCommerce solution on its public website to provide an integrated online storefront. The implementation uses Ecwid to host the product catalog and storefront pages, delivering shopping cart and checkout capability directly on jamesfrew.co.uk, with Ecwid referenced in site source code.
Configuration concentrated on standard eCommerce functional modules, including product catalog management, shopping cart, checkout workflows, order capture, basic inventory visibility and promotional pricing controls. Ecwid was configured to present product detail pages, manage SKU level listings, and support order management workflows that feed into commercial operations.
The deployment is embedded in the company website, and operational coverage spans online sales, customer order processing and marketing channel activation. Integrations are limited to website embedding and typical eCommerce touch points such as payment gateway connectivity and transactional notification mechanisms, without named third party products specified.
Operational governance is oriented to the commercial and web teams who control product publishing, pricing updates and order handling workflows, with administrative roles and content publishing procedures implemented to manage the storefront. The narrative centers on James Frew Ecwid eCommerce supporting online sales and order processing as the primary business function.
|
James Frew CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2023 | 2024 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
James Frew TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
James Frew IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at James Frew
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by James Frew Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from James Frew IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the James Frew digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD James Frew Technographics
James Frew is a Manufacturing organization based in United Kingdom,
with around 400 employees and annual revenues of $30.0 million.
James Frew operates a diverse technology stack with applications such as
simPRO Field Service Management, Microsoft 365 and Ecwid,
covering areas like Field Service Management, Collaboration and eCommerce.
James Frew has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as simPRO Group, Microsoft and Ecwid.
James Frew recently adopted applications including
simPRO Field Service Management in 2023, Descartes Customer Engagement in 2023 and Amazon EC2 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of James Frew’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates James Frew’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete James Frew technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.