List of Descartes Customer Engagement Customers
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Since 2010, our global team of researchers has been studying Descartes Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Descartes Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Descartes Customer Engagement for Customer Engagement include: Halperns' Steak & Seafood Company, a United States based Distribution organisation with 650 employees and revenues of $100.0 million, James Frew, a United Kingdom based Manufacturing organisation with 400 employees and revenues of $30.0 million, Spacepro United Kingdom, a United Kingdom based Manufacturing organisation with 145 employees and revenues of $29.0 million and many others.
Contact us if you need a completed and verified list of companies using Descartes Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Descartes Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Halperns' Steak & Seafood Company | Distribution | 650 | $100M | United States | Descartes Systems | Descartes Customer Engagement | Customer Engagement | 2023 | n/a |
In 2023, Halperns' Steak & Seafood Company implemented Descartes Customer Engagement. The North America rollout began at the Atlanta facility and was executed as a phased deployment across distribution operations and last mile delivery.
The implementation leveraged Descartes Intelligent Dispatch, Tracking and Customer Engagement modules to enable real time order tracking, automated ETA notifications and direct driver to sales communication. Descartes Customer Engagement was configured to manage outbound customer notifications and in route visibility, aligning with Customer Engagement operational workflows such as order status orchestration and ETA automation.
Operational scope covered distribution centers and field delivery teams, with system instrumentation in dispatch and driver mobile workflows to surface tracking updates and ETA messages to customers. The deployment linked driver communications into sales and customer service workflows to reduce coordination friction and provide a single source of delivery status across distribution and last mile delivery operations.
Rollout governance used a phased, facility by facility approach starting in Atlanta, enabling iterative configuration and operational training for dispatch, sales and customer service teams. The program produced measurable reductions in ETA related calls, measurable reductions in customer inquiries and improved delivery visibility across distribution and last mile delivery operations.
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James Frew | Manufacturing | 400 | $30M | United Kingdom | Descartes Systems | Descartes Customer Engagement | Customer Engagement | 2023 | n/a |
In 2023, James Frew implemented Descartes Customer Engagement to automate customer communications for social and private housing field service appointments in the United Kingdom. The deployment used Descartes Customer Engagement, fitting the Customer Engagement category, to centralize appointment outreach and improve access rates for scheduled service visits.
The implementation configured core communication capabilities including automated appointment confirmations, on-the-way notifications, and an online portal for booking and tracking appointments. Descartes Customer Engagement was instrumented to manage multichannel customer touchpoints and scheduling workflows, aligning engagement automation with field service appointment lifecycle events.
The platform was integrated with James Frew’s job management system to trigger notifications and portal updates from live job records, enabling synchronous updates between scheduling data and customer messages. Operational scope focused on field service operations supporting social and private housing in the United Kingdom, impacting scheduling, customer communications, and appointment coordination functions.
Governance centered on operationalizing automated communication rules and booking workflows across service teams, with a phased rollout across its UK field service footprint. Outcomes reported within the first year included a greater than 4.1 percent increase in scheduled social housing completions and approximately 4.6 percent cost savings, reflecting the combined effect of appointment automation and integrated job-level notifications.
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Spacepro United Kingdom | Manufacturing | 145 | $29M | United Kingdom | Descartes Systems | Descartes Customer Engagement | Customer Engagement | 2023 | n/a |
In 2023, Spacepro United Kingdom implemented Descartes Customer Engagement to strengthen Customer Engagement for after-care field service appointments across the UK. The deployment targeted field service and last-mile appointment management, enabling real-time ETA tracking, two-way chat and structured feedback capture to improve access rates for service visits.
Configuration emphasized appointment orchestration, ETA visibility and customer communication channels, with Descartes Customer Engagement providing scheduling notifications, agent and customer messaging, and feedback collection capabilities. The implementation included setup of appointment windows, ETA updates and customer interaction records to support service operations and dispatch coordination.
Operational scope covered after-care service teams and customer service functions across Spacepro United Kingdom service operations, with the platform used by field service coordinators and customer service agents to manage access windows and capture post-visit feedback. Rollout was phased, beginning with core appointment management workflows and expanding after initial deployment.
Governance and process changes formalized ETA communication, chat-based customer touchpoints and feedback workflows, and the program was expanded after the initial deployment due to reduced access issues and improved customer feedback insights.
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