JCPenney
JCPenney Technographics
JCPenney Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JCPenney and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50000 JCPenney employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JCPenney has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, HireClix for Candidate Relationship Management in 2021, Oracle Retail (ex Retek) for Retail Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JCPenney is running and its propensity to invest more and deepen its relationship with Oracle , Klarna , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JCPenney revenues, which have grown to $5.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JCPenney intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JCPenney Tech Stack and Enterprise Applications
JCPenney ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 JCPenney implemented Oracle NetSuite ERP as its ERP Financial platform to consolidate core finance and accounting processes for the retailer. Oracle NetSuite ERP was positioned to provide a unified financial ledger and centralized transaction processing across the company, aligning with standard ERP Financial capabilities for large retail operations.
The implementation focused on standard financial modules, including general ledger, accounts payable, accounts receivable, fixed asset accounting, tax reporting, and financial close workflows. Configuration work emphasized a harmonized chart of accounts, automated journal and period close procedures, and role based controls to support auditability and month end discipline within Oracle NetSuite ERP.
Operational scope targeted enterprise finance and accounting functions across JCPenney, delivering a single source of financial data for corporate finance teams and retail financial reporting. Governance was structured to centralize financial control and standardize accounting processes, with a staged rollout approach across finance teams to manage adoption and continuity of retail financial operations.
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ERP Financial | ERP |
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2016 | 2016 |
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Expense Management | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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JCPenney HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HireClix | Legacy | HireClix | Candidate Relationship Management | HCM | n/a | 2021 | 2021 |
In 2021, JCPenney implemented HireClix as its Candidate Relationship Management application to centralize recruitment marketing and candidate engagement. The deployment focused on using HireClix to coordinate multi-channel sourcing and employer brand campaigns across social platforms, job boards, and programmatic ad channels, bringing recruitment marketing under a single Candidate Relationship Management workflow.
HireClix was configured to support core Candidate Relationship Management capabilities including candidate database and segmentation, campaign orchestration, nurture sequences, content scheduling, and campaign reporting. Configuration emphasized content calendar management and creative asset coordination, enabling synchronized social and job-board campaigns and automated candidate outreach driven by segmented talent pools.
The implementation integrated HireClix with external marketing and recruitment channels explicitly mentioned in operational notes, including social platforms and ad systems used for Facebook, Instagram, Spotify, LinkedIn, Google Ads, and job boards such as Indeed, Glassdoor, and ZipRecruiter, and it leveraged ATS data to inform campaign targeting and reporting. Operational coverage extended across talent acquisition and digital marketing teams, with HireClix serving as the central system for advertising execution and applicant volume tracking.
Governance was operationalized through standardized content calendars, campaign approval workflows, and budget management controls that directed geo-targeting and performance-based spend. Reported outcomes in operational notes included increased brand visibility and boosted engagement, with campaign-level reporting using applicant volume and spend efficiency to refine recruitment advertising strategies.
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Employee Experience | HCM |
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2017 | 2017 |
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Employee Self Service | HCM |
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2019 | 2019 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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Recruiting Chatbot | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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JCPenney ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, JCPenney implemented Oracle Retail (ex Retek) to centralize Retail Management across merchandising, planning, supply chain and store operations. The engagement focused on implementing Oracle Retail (ex Retek) applications to support merchandising operations management, merchandise planning and optimization, supply chain planning and execution, and Oracle Retail stores solutions. This implementation positioned the suite as the primary Retail Management platform for merchandising and store decisioning within the company.
The deployment covered core functional modules and capabilities aligned with retail planning workflows, including merchandising operations management, assortment and assortment shaping, merchandise planning and optimization, and supply chain planning and execution. Oracle Retail stores solutions were configured to support store-level assortment execution and store operations workflows, while planning capabilities provided optimization and demand-oriented planning functions consistent with retail management best practices. Configuration emphasized business-team driven assortment management and planning processes to enable faster reactions to customer preferences.
Operational coverage encompassed merchandising, merchandise planning, supply chain planning and store operations across JCPenney United States operations, with the applications serving as the central Retail Management toolset for those business functions. The implementation aligned planning and store solutions to business teams responsible for assortment and inventory decisions, creating a single source for merchandising and supply chain planning data and workflows.
Governance and process restructuring centered on simplifying processes and reducing organizational layers to equip business teams with direct control over assortment and planning decisions. Rollout activities concentrated on embedding Oracle Retail capabilities into merchandising and store workflows to improve responsiveness to customer preferences. The stated outcomes included simplified processes, reduced layers and improved ability for business teams to shape assortments and respond faster to customer preferences.
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JCPenney Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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JCPenney Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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JCPenney Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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JCPenney eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2022 | 2022 |
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JCPenney CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2005 | 2005 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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JCPenney PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fashion PLM | PLM and Engineering |
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2017 | 2017 |
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JCPenney PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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JCPenney IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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Servers, Storage and Networking | IaaS |
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1983 | 1983 |
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IT Decision Makers and Key Stakeholders at JCPenney
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Analytics, Business Intelligence, and Database Services | Director | IT | |
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Vice President - Omnichannel | VP | Operations | |
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Vice President of Application Development | VP | IT | |
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EVP Director of Stores | Director | Finance | |
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Director, Financial Systems & Procedures | Director | IT | |
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EVP, Chief Information Officer | CXO | IT | |
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Director of Accounting | Director | Finance | |
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Senior Vice President, Audit | VP | Risk | |
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Divisional Vice President-Finance | VP | Finance | |
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Executive Vice President & Chief Information Officer | CXO | IT | |
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IT VP of Application Development | VP | IT | |
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Associate Buyer - Travel | Non Manager | Operations | |
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IT Director | Director | IT | |
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Senior Finance Director | Director | Finance | |
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Finance Director | Director | Finance | |
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Supply Chain Operations Director | Director | Supply Chain | |
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Procurement Director | Director | Procurement | |
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SVP, Chief Accounting Officer & Controller | CXO | Finance | |
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EVP, Chief Human Resources Officer | CXO | HR | |
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EVP, Chief Financial Officer | CXO | Finance | |
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Benefits Director | Director | HR | |
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Senior Accounting Manager - Payroll Operations | Manager | Finance | |
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Store Operations Director | Director | Operations | |
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EVP, Chief Information Officer | CXO | IT | |
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Senior Vice President and CIO | VP | IT | |
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Director, Supply Chain Technology | Director | Supply Chain | |
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Senior Manager IT | Manager | IT | |
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EVP, Chief Merchandising Officer | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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Tax Manager | Manager | Finance | |
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Tax Director | Director | Finance | |
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Vice President Supply Chain | VP | Supply Chain | |
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Logistics and Supply Chain Management | CXO | Supply Chain | |
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Senior Director Global Logistics, Transportation & E-Commerce | Director | Sales | |
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Director Enterprise Fulfillment | Director | Finance | |
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HR Manager | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Head of People Operations, Services and HRIS | Director | HR | |
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Senior Manager Talent Acquisition | Manager | HR | |
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Apps Being Evaluated by JCPenney Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JCPenney IT executives and key decision makers. This section highlights JCPenney's latest recorded technology evaluations, including Cart.com for eCommerce on 2025-01-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JCPenney digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-01-09 | JCPenney | Evaluated | Cart.com | Cart.com | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD JCPenney Technographics
JCPenney is a Retail organization based in United States,
with around 50000 employees and annual revenues of $5.40 billion.
JCPenney operates a diverse technology stack with applications such as
Oracle NetSuite ERP, HireClix and Oracle Retail (ex Retek),
covering areas like ERP Financial, Candidate Relationship Management and Retail Management.
JCPenney has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and HireClix.
JCPenney recently adopted applications including
USPS Click-N-Ship in 2022, Klarna Payments in 2021 and PayPal Enterprise in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JCPenney’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JCPenney’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JCPenney technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.