JD.Com
20th Floor, Building A, No. 18 Kechuang 11 Street,
Beijing, 101111,
China
Beijing, 101111,
China
86 10 8911 8888
Retail
JD.Com Technographics
JD.Com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JD.Com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 570895 JD.Com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JD.Com has purchased the following applications: Apache Kylin for Data Warehouse in 2015, JD Chain for Blockchain Platform in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JD.Com is running and its propensity to invest more and deepen its relationship with Apache Software , In-House Applications , Hyperledger or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JD.Com revenues, which have grown to $161.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JD.Com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JD.Com Tech Stack and Enterprise Applications
JD.Com Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apache Software | Legacy | Apache Kylin | Data Warehouse | Analytics and BI | n/a | 2015 | 2015 |
In 2015, JD.Com deployed Apache Kylin to serve as a data analytics engine for JOS API access behavior and reporting within its JCloud environment, the Apps Category is . The deployment in China focused on platform analytics and API metrics, concentrating on multi-dimensional analysis of high-cardinality telemetry from JOS APIs. Apache Kylin was used to enable ad hoc querying and reporting on platform access patterns and API usage trends.
The implementation leveraged Apache Kylin’s multi-dimensional analysis capabilities and OLAP-style query processing to support analytics across tens of billions of records, with query latencies measured in seconds. Configuration centered on pre-aggregation and cube-based modeling to sustain extreme data growth in platform metrics, aligning storage and index strategies to optimize API metric queries. Apache Kylin served as the core analytics engine for platform-level reporting workloads and supported SQL-based access for analytics consumers.
Operational integration tied Apache Kylin into JD.Com’s JCloud telemetry and reporting pipelines to ingest JOS API logs and metric streams for downstream analysis, operating within the China-region JCloud environment. The scope of the implementation emphasized platform analytics and engineering teams responsible for API observability and reporting, with governance focused on metric schema, cube refresh cadence, and query access controls. The deployment addressed extreme scale by enabling second-scale query performance on multi-dimensional API metrics at tens of billions of rows.
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JD.Com Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | JD Chain | Blockchain Platform | Blockchain | n/a | 2021 | 2021 |
In 2021 JD.Com implemented JD Chain as its core Blockchain Platform, positioning JD Chain as the backbone framework for enterprise and developer blockchain services. JD Technology, JD.com’s technical arm, consolidated five years of internal R&D into an open-source framework and platform set that is explicitly organized to support supply chain innovation and multi-industry blockchain use cases.
Implementation comprised a multi-layer architecture centered on the JD Chain underlying framework and an enterprise BaaS layer, JD BaaS, designed to provision applications on public or private clouds within one minute. Functional capabilities implemented include on-chain transaction processing at a reported throughput capacity of 20,000 transactions per second, blockchain-based supply chain traceability, pharmaceutical tracking workflows, and electronic document signing for logistics.
Integrations on the deployment stack are explicit, JD BaaS integrates JD Chain alongside Hyperledger Fabric and Stellar to accommodate heterogeneous ledger workloads and enterprise integration patterns. Operational coverage spans retail, supply chain, digital finance, and electronic licensing, with the traceability platform storing about one billion product records, enabling access by 7.5 million consumers, and onboarding more than 1,000 brands and shops.
Governance and distribution were reinforced through an open-source release strategy, JD Chain code was published to Gitee in March 2021 to extend access to China’s developer and corporate community. The implementation is positioned as an enterprise-grade Blockchain Platform offering open-source frameworks, BaaS provisioning, and industry-specific traceability modules, and has delivered explicit operational outcomes such as approximately RMB 400 million in savings from paperless logistics document signing.
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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JD.Com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, JD.Com deployed Cisco Webex Meetings to add Audio Video and Web Conferencing capability to its website. Cisco Webex Meetings is used to deliver browser-accessible video sessions from the public web portal and to support scheduled and on-demand virtual interactions.
The implementation leverages core Webex Meetings functionality including real-time video and audio, screen sharing, recording, meeting scheduling, participant role controls, and browser-based client embedding. Configuration work focused on embedding meeting join flows into web pages, provisioning meeting spaces, and configuring access controls and meeting moderation consistent with large retail digital engagement patterns.
The deployment is positioned to support customer engagement use cases such as product demonstrations and service interactions, and to support internal collaboration where web-based conferencing is required. JD.Com Cisco Webex Meetings Audio Video and Web Conferencing supports customer engagement and internal collaboration, with governance emphasis on centralized meeting provisioning, participant access policies, and moderation workflows for public facing sessions.
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JD.Com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management, Sales Enablement | CRM |
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2019 | 2019 |
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JD.Com PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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JD.Com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at JD.Com
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by JD.Com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JD.Com IT executives and key decision makers. This section highlights JD.Com's latest recorded technology evaluations, including Perkbox Platform for Employee Recognition and Rewards Management on 2026-02-05 and HCL Commerce (ex IBM Websphere Commerce) for eCommerce on 2024-09-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JD.Com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD JD.Com Technographics
JD.Com is a Retail organization based in China,
with around 570895 employees and annual revenues of $161.56 billion.
JD.Com operates a diverse technology stack with applications such as
Apache Kylin, JD Chain and Cisco Webex Meetings,
covering areas like Data Warehouse, Blockchain Platform and Audio Video and Web Conferencing.
JD.Com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apache Software, In-House Applications and Cisco Systems.
JD.Com recently adopted applications including
JD Chain in 2021, Hyperledger Fabric in 2021 and Stellar Blockchain in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JD.Com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JD.Com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JD.Com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.