Avon, 44011, OH,
United States
Jenne Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Jenne and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Jenne employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jenne has purchased the following applications: Epicor ERP for ERP Financial in 2021, Zoom for Audio Video and Web Conferencing in 2021, Intermedia Contact Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jenne is running and its propensity to invest more and deepen its relationship with Epicor , Zoom Video Communications , ON24 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jenne revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jenne intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Jenne began using Epicor ERP as its core application, deployed under the ERP Financial category to support transaction processing for a 50 person distribution business. An Order Entry Specialist in Avon, Ohio has managed Epicor ERP since September 2021, indicating on-premises or single-site operational stewardship at the companys distribution office.
The Epicor ERP implementation covers order entry and purchase order processing workflows, including input and processing of purchase orders, order tracking and ETA communication, shipment freight processing, and application of special bids and discounts to accounts. Functional capabilities in use align with order management, procurement transaction handling, shipping and freight posting, pricing and discount management, and system administration performed by the order entry role.
Operationally the deployment impacts sales coordination, customer service routing, purchasing, and logistics, with the Order Entry Specialist acting as the primary system steward who manages Epicor ERP, communicates discrepancies to the sales team, and directs customer calls to the correct lines. Governance is organized around operational ownership by the order entry function rather than a separate IT implementation team, reflecting a tightly coupled business function to application relationship at the Avon, Ohio site.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Jenne implemented Zoom as its Audio Video and Web Conferencing application, embedding Zoom on the public website to enable browser-based meeting access for external and internal interactions. The deployment leverages the cloud-hosted Zoom platform to deliver client and browser meeting sessions directly from the corporate site, positioning Zoom to support customer engagement and internal collaboration workflows for the distributor.
The implementation focuses on core Zoom capabilities including meetings, webinar-style sessions, screen sharing, chat, and recording, configured for web-initiated sessions and day-to-day team collaboration. Operational coverage includes customer-facing interactions via the website and internal use by sales, customer support, and operations teams, with governance centered on access controls, meeting scheduling practices, and recording management. The configuration emphasizes lightweight SaaS administration and web embedding rather than on-prem infrastructure, aligning the Zoom application with Jenne Audio Video and Web Conferencing needs across customer contact and collaboration functions.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intermedia | Legacy | Intermedia Contact Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Jenne implemented Intermedia Contact Center to centralize customer interactions for its distribution business. Jenne deployed Intermedia Contact Center as a Call Center application to support customer support and order management workflows within its US operations.
The deployment emphasized cloud-delivered contact center capabilities consistent with the Call Center category, including automated call distribution, interactive voice response, skills-based routing, agent desktop tooling, and real-time reporting for contact handling. Governance centered on standardizing contact workflows, agent onboarding and scripting, and operational configuration of queues and service levels to align support and inside sales activities with distribution operations.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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