Cleveland, 44110, OH,
United States
Jergens Industrial Supply Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Jergens Industrial Supply and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Jergens Industrial Supply employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jergens Industrial Supply has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2015, Tawk.to for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jergens Industrial Supply is running and its propensity to invest more and deepen its relationship with Epicor , Tawk.to , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jergens Industrial Supply revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jergens Industrial Supply intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | MindHARBOR | 2015 | 2016 |
In 2015, Jergens Industrial Supply implemented Epicor Prophet 21 as its Distribution ERP. The deployment was executed with MindHARBOR and focused on integrating Epicor Prophet 21 with the company’s AutoCrib vending systems and wireless IoT buttons to create a frictionless inventory replenishment channel on customer shop floors.
Epicor Prophet 21 was configured to support core distributor workflows including inventory management, order management, automated replenishment and billing as inventory is dispensed. The implementation leveraged Epicor Prophet 21 on Microsoft SQL Server and Windows platform familiarity, aligning application logic with just in time replenishment and part level tracking capabilities. JIS converted physical vending transactions into electronic triggers within Epicor Prophet 21 to enforce replenishment rules and inventory visibility.
MindHARBOR built the integration layer that translated AutoCrib vending events and JIS Express button presses into consolidated order messages for Epicor Prophet 21, capturing part numbers, quantities and customer identifiers. Operational coverage included JIS Inventory Solutions Group and customer warehouse shop floors, where button presses generate either immediate replenishment requests or end of day consolidated orders for review and confirmation. The resulting architecture centralized order orchestration in Epicor Prophet 21 while maintaining IoT endpoints on customer premises for local resupply.
Rollout followed a phased path that began with vending deployments in 2012 and moved to ERP integration in 2015, introducing governance such as unique pin provisioning, consolidated daily order review and updated purchasing and customer service workflows. The initiative restructured purchasing, customer service, fulfillment and back office contracting processes by reducing manual walk and talk steps and streamlining order entry. Jergens reports a 30% improvement in productivity following the integration of vending machines and IoT buttons with Epicor Prophet 21, with outcomes described as millions in cost savings and expanded just in time push button inventory billing to customers.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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