Eagan, 55121, MN,
United States
John Henry Foster MN, Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by John Henry Foster MN, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 John Henry Foster MN, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that John Henry Foster MN, Inc. has purchased the following applications: Infor Customer Experience Suite for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems John Henry Foster MN, Inc. is running and its propensity to invest more and deepen its relationship with Infor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing John Henry Foster MN, Inc. revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for John Henry Foster MN, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Customer Experience Suite | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, John Henry Foster MN, Inc. deployed Infor Customer Experience Suite as a centralized Customer Experience implementation to improve data quality and integrate customer-facing systems across the organization. The initiative with Infor Customer Experience Suite explicitly targeted consolidation of customer data and standardization of customer interactions, aligning with the Customer Experience category requirements for CRM and customer data management.
The deployment focused on core customer relationship and engagement capabilities typical of Customer Experience platforms, including customer record consolidation, data quality controls, sales and service workflow support, and marketing engagement orchestration. Configuration emphasized unified customer profiles and validation rules to reduce duplicate records and improve downstream quote and service accuracy.
Integrations were implemented to unify transactional and interaction data sources, enabling a single customer view that supports sales, marketing, and service teams across the distributor business. Operational scope covered customer-facing functions and process touchpoints rather than named back office systems, with data synchronization and API driven exchanges implied by the suite design to maintain consistent customer records across channels.
Governance centered on central data stewardship and process standardization, instituting master customer data practices and role based access to customer records to improve accountability. Outcomes stated by the company include improved data quality and an enhanced customer experience, and the deployment was positioned to future-proof customer operations through integrated systems and better governed customer information.
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