Wiley
111 River Street,
Hoboken, 07030-5774, NJ,
United States
Hoboken, 07030-5774, NJ,
United States
1 201-748-6000
Media
Wiley Technographics
Wiley Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wiley and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6400 Wiley employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wiley has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2008, Greenhouse ATS for Applicant Tracking System in 2023, Salesforce Agentforce (formerly Einstein Copilot) for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wiley is running and its propensity to invest more and deepen its relationship with SAP , Greenhouse , Ascendify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wiley revenues, which have grown to $1.87 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wiley intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wiley Tech Stack and Enterprise Applications
Wiley ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2008 | 2009 |
In 2008, Wiley deployed SAP ERP ECC 6.0 as its ERP Financial system to centralize finance and tax accounting across global entities. The SAP ERP ECC 6.0 deployment at Wiley supports Finance, Tax, and related functions across US, EMEA, and Asia, with role and location references tied to Hoboken, NJ or remote US positions.
Implementation emphasized SAP Tax and SAP FICO capabilities, with configuration and ownership of the global tax solution and core FICO submodules. Functional modules implemented include tax determination and reporting, Accounts Receivable, Accounts Payable, Treasury, Financial Supply Chain Management, Revenue Accounting and Reporting, cash management, intercompany accounting, and master data management. The system configuration aligned core ERP Financial workflows for ledger accounting, invoicing, payment processing, revenue recognition, and tax interfacing.
The SAP ERP ECC 6.0 environment was integrated with an external tax engine, Onesource, and with commerce and transactional systems described as eComm, plus Sales and Distribution and CRM touchpoints to maintain consistent master data and transactional tax calculation. Interfaces with non SAP applications are part of the operational landscape, supporting cross system tax determination and finance reconciliation. The implementation footprint is scoped to feed an upcoming S4 HANA modernization program, preserving tax and FICO elements for migration.
Governance centered on a Finance led model, with a designated Tax and FICO principal responsible for architecting, maintaining, and evolving the tax solution and FICO submodules, working across product teams, business stakeholders, and consultants. Delivery operated in a matrix environment across multiple Agile teams, covering functional and technical analysis, system specifications, testing, and post implementation support. Governance responsibilities include executive level reporting and cross regional coordination to resolve tax challenges for Wiley entities.
Operational coverage explicitly includes Wiley Finance stakeholders and tax teams across US, EMEA, and Asia, ensuring the SAP ERP ECC 6.0 ERP Financial system supports global tax accounting needs. The environment remains part of Wiley's ongoing finance modernization path toward S4 HANA, with Onesource integration and FICO submodules retained as core elements of the landscape.
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ERP Financial | ERP |
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2023 | 2024 |
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Wiley HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2023 | 2023 |
In 2023 Wiley implemented Greenhouse ATS, adopting Greenhouse ATS as its Applicant Tracking System and embedding job postings and application intake on its corporate website. The deployment established a centralized candidate entry point through the Wiley career site, routing applicants into the Greenhouse ATS workflow for review by talent acquisition staff.
The Greenhouse ATS implementation covered standard applicant tracking capabilities, including requisition management, job posting and career site publishing, candidate profile management, configurable interview stages, interview orchestration and scorecards, offer creation, and recruiting dashboards and reports. Configuration work focused on mapping Wiley hiring stages to Greenhouse ATS workflows, setting up role-based access for recruiters and hiring managers, and enabling collaborative review and scoring within the platform.
Operational ownership rests with Wiley Talent Acquisition and HR teams, who manage requisition approvals, candidate screening, interview coordination, and offer workflows inside the Greenhouse ATS. Governance centered on recruiter and hiring manager workflows and career site routing, with the Greenhouse ATS serving as the system of record for candidate lifecycle management for hires sourced through the Wiley website.
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Applicant Tracking System | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2014 | 2014 |
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Compensation Management | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2021 | 2021 |
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2022 | 2023 |
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Core HR | HCM |
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2018 | 2018 |
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Digital Adoption | HCM |
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2023 | 2023 |
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Employee Self Service | HCM |
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2022 | 2023 |
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Onboarding | HCM |
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2022 | 2023 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Succession and Leadership Planning | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2020 | 2020 |
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Wiley AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Agentforce (formerly Einstein Copilot) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Wiley implemented Salesforce Agentforce (formerly Einstein Copilot) as a core Chatbots and Conversational AI capability alongside Service Cloud with Einstein AI to address semester peak volumes and improve service efficiency. The deployment centered on conversational self-service and agent augmentation to handle thousands of student interactions during peak term starts, with a pilot phased into production to validate automated resolution and triage flows for common requests.
Salesforce Agentforce was configured to answer questions using Wiley’s knowledge base and trusted CRM data, and to fully execute routine processes such as account access resolution and password resets. Functional modules in use include conversational self-service for registration and payment triage, AI drafting of agent responses grounded in CRM context, automated case summarization, and Prompt Builder for reusable, trusted prompts to speed task completion.
Integrations and automation connect Agentforce and Service Cloud to Wiley’s knowledge management and CRM systems, and Einstein case classification is used to automatically surface and tag supplier-related incidents. Automation routes classified incidents into tracking workflows that the product team uses to prioritize enhancements and to substantiate supplier performance issues, while case summaries feed trend analysis and supervisor review.
Governance and operational rollout focused on agent capacity and onboarding, with AI productivity tools used to ramp seasonal agents faster and to shift routine inquiries to the conversational layer. Outcomes reported from the deployment include Agentforce improving case resolution by over 40 percent in the first weeks, self-service and efficiency gains of more than 40 percent versus the previous chatbot, a 213 percent return on investment tied to Service Cloud implementation, $230,000 in savings, and a 50 percent faster onboarding time for seasonal agents.
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Wiley Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Wiley Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Wiley Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2017 | 2017 |
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Video Editing | Content Management |
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2021 | 2021 |
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Wiley eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Wiley CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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CRM | CRM |
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2017 | 2018 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2017 | 2017 |
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Wiley ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Wiley SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2017 | 2017 |
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Wiley TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2009 | 2009 |
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Treasury Management | TRM |
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2020 | 2020 |
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Wiley PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Wiley IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Warehouse Appliance | IaaS |
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2017 | 2017 |
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Wiley CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Wiley
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Wiley Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wiley IT executives and key decision makers. This section highlights Wiley's latest recorded technology evaluations, including FIS SunGard GMI for Trading Platform on 2024-11-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wiley digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-11-07 | Wiley | Evaluated | FIS Global | FIS SunGard GMI | Trading Platform | Investment Management |
FAQ - APPS RUN THE WORLD Wiley Technographics
Wiley is a Media organization based in United States,
with around 6400 employees and annual revenues of $1.87 billion.
Wiley operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Greenhouse ATS and Salesforce Agentforce (formerly Einstein Copilot),
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Wiley has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Greenhouse and Salesforce.
Wiley recently adopted applications including
Salesforce Agentforce (formerly Einstein Copilot) in 2024, Salesforce Agentforce Service Agent in 2024 and PubMatic in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wiley’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wiley’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wiley technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.