Jordan Ahli Bank
Shmeisani - Queen Noor Street,
Amman, 11182,
Jordan
Amman, 11182,
Jordan
962 6580 7677
Banking and Financial Services
Jordan Ahli Bank Technographics
Jordan Ahli Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jordan Ahli Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Jordan Ahli Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jordan Ahli Bank has purchased the following applications: Temenos T24 for Core Banking in 2016, Ameyo Fusion CX for Customer Support in 2014, Chatbase for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jordan Ahli Bank is running and its propensity to invest more and deepen its relationship with Temenos , Ameyo , PubMatic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jordan Ahli Bank revenues, which have grown to $167.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jordan Ahli Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jordan Ahli Bank Tech Stack and Enterprise Applications
Jordan Ahli Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Jordan Ahli Bank went live with Temenos T24, deploying Temenos T24 as its Core Banking platform. The go-live established Temenos T24 as the bank’s central transaction processing engine and the primary ledger for deposit and lending activity.
The implementation centered on category-aligned modules typical of Core Banking, including account management and deposits, loans lifecycle processing, payments processing, general ledger functionality, customer records and teller operations. Configuration emphasized modularization and real-time transaction handling to support retail and corporate product sets and branch-facing operations.
Operational coverage was bank wide, covering retail banking, corporate banking, branch operations and back-office processing at Jordan Ahli Bank. Governance structures were adjusted to centralize core banking change control, release management and configuration governance under a single operating model to maintain consistency across products and channels.
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Digital Banking | ERP Services and Operations |
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2017 | 2018 |
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Jordan Ahli Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Fusion CX | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, Jordan Ahli Bank implemented Ameyo Fusion CX in its Customer Support organization. The bank selected Ameyo Fusion CX after evaluating multiple well known solutions, citing the application’s customer orientation, the solution’s dexterity to adapt to changing business conditions, and its cost efficiency. Deployment targeted contact center operations and outbound campaign teams within the bank’s customer engagement functions.
Configuration emphasized outbound campaign management and centralized agent workflows, using Ameyo Fusion CX to orchestrate dialing strategies, campaign lists, agent desktop routing, and SLA monitoring workflows aligned with Customer Support capabilities. The implementation included reporting and dashboarding to surface SLA and agent productivity metrics, enabling supervisors to manage outbound campaigns and service levels more effectively.
Rollout completed within one month, with the operational focus on improving outbound campaign management and SLA adherence. The bank reported an improved SLA by 27% and employee productivity by 13% following the deployment, outcomes attributed to the Ameyo Fusion CX configuration and associated process changes in contact center operations.
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Jordan Ahli Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatbase | Legacy | Chatbase | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Jordan Ahli Bank deployed Chatbase on its public website, embedding Chatbase as the primary conversational interface for web visitors. The implementation is cataloged under Chatbots and Conversational AI and is focused on improving digital customer interactions on the bank website.
The deployment emphasizes web-embedded conversational flows and leverages Chatbase capabilities consistent with Chatbots and Conversational AI, including intent classification, retrieval of FAQ responses, natural language understanding, and session state management. Configuration work concentrated on ingesting published product and service content, defining conversational dialog trees, and establishing scripted escalation triggers for handling complex inquiries.
Operational scope is limited to the corporate website, covering customer service touchpoints and online product pages, with conversational sessions routed according to defined escalation rules. Governance is organized through a central digital channels team that manages conversation design, content versioning, model tuning, and compliance review, with operational monitoring of conversational logs for ongoing refinement.
Jordan Ahli Bank uses Chatbase in its Chatbots and Conversational AI stack to support online customer service and digital banking assistance, while conversational analytics and logging are maintained to inform iterative updates and maintain oversight.
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Jordan Ahli Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Jordan Ahli Bank eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Jordan Ahli Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Jordan Ahli Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Head Of SIT And Core System Support. | Director | IT | |
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Database Administration Senior Manager | Manager | IT | |
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CIO | CXO | Finance | |
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Apps Being Evaluated by Jordan Ahli Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jordan Ahli Bank IT executives and key decision makers. This section highlights Jordan Ahli Bank's latest recorded technology evaluations, including TCS BaNCS for Core Banking on 2025-09-15, Infosys Finacle for Core Banking on 2024-07-18, and Temenos T24 for Core Banking on 2024-07-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jordan Ahli Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-15 | Jordan Ahli Bank | Evaluated | Tata Consultancy Services | TCS BaNCS | Core Banking | ERP Services and Operations |
| 2024-07-18 | Jordan Ahli Bank | Evaluated | Infosys | Infosys Finacle | Core Banking | ERP Services and Operations |
| 2024-07-18 | Jordan Ahli Bank | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Jordan Ahli Bank Technographics
Jordan Ahli Bank is a Banking and Financial Services organization based in Jordan,
with around 1200 employees and annual revenues of $167.0 million.
Jordan Ahli Bank operates a diverse technology stack with applications such as
Temenos T24, Ameyo Fusion CX and Chatbase,
covering areas like Core Banking, Customer Support and Chatbots and Conversational AI.
Jordan Ahli Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Ameyo and Chatbase.
Jordan Ahli Bank recently adopted applications including
Chatbase in 2023, PubMatic in 2021 and Index Exchange in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jordan Ahli Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jordan Ahli Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jordan Ahli Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.