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● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

KAG Vietnam
Location
No. 115, Alley 509, Vu Tong Phan Street, Khuong Dinh Ward, Thanh Xuan District,
Hanoi, 11410,
Vietnam
Website
https://www.maythucphamkag.com/
Phone
84 24 66626098
Artw industry
Manufacturing
Employee
Revenue

KAG Vietnam Technographics

KAG Vietnam Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by KAG Vietnam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 KAG Vietnam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that KAG Vietnam has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2015, WebCall for Call Center in 2018, New Relic APM for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems KAG Vietnam is running and its propensity to invest more and deepen its relationship with Zendesk , Digital Telecommunications Services , Sapo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing KAG Vietnam revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KAG Vietnam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

KAG Vietnam Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Telecommunications Services Legacy WebCall Call Center CRM n/a 2018 2018
In 2018, KAG Vietnam implemented WebCall on their corporate website to enable web-originated voice contact for its manufacturing operations. WebCall is deployed as a Call Center application to capture inbound customer calls and to provide click-to-call and web callback interactions for customer service and sales teams. The WebCall deployment on KAG Vietnam’s site includes a browser-based call widget that surfaces on product and contact pages, call request capture and basic call logging capabilities, and routing of inbound web calls to company agents or business phones. Configuration focused on lightweight setup appropriate for a 25 employee manufacturer, with administrative controls exposed through the WebCall management interface for agent assignment and call handling rules. Operational coverage is centered on the website channel serving KAG Vietnam’s customer service and sales functions within Vietnam, with calls originating from the web interface and directed to internal staff for order inquiries and customer support. No external system integrations are documented in the source, so the implementation is described as a web-fronted Call Center layer directly handling site-originated voice interactions. Governance and day to day operation are organized around a centralized administrator model typical for small companies, where a designated operations or customer service contact manages WebCall configuration, agent access, and call handling workflows. The implementation emphasizes web-based contact capture and streamlined routing to internal teams, reflecting a modest, single-channel Call Center posture for KAG Vietnam.
Sales Automation CRM 2018 2018
Tag Management CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2015 2015
IT Decision Makers and Key Stakeholders at KAG Vietnam
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by KAG Vietnam Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD KAG Vietnam Technographics

KAG Vietnam is a Manufacturing organization based in Vietnam, with around 25 employees and annual revenues of $3.0 million.

KAG Vietnam operates a diverse technology stack with applications such as Zendesk Chat, WebCall and New Relic APM, covering areas like Chatbots and Conversational AI, Call Center and Application Performance Management.

KAG Vietnam has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Digital Telecommunications Services and New Relic.

KAG Vietnam recently adopted applications including New Relic APM in 2019, WebCall in 2018 and Sapo Platfrom in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of KAG Vietnam’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates KAG Vietnam’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete KAG Vietnam technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.