List of WebCall Customers
Ho Chi Minh City, 00700,
Vietnam
Since 2010, our global team of researchers has been studying WebCall customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WebCall for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WebCall for Call Center include: KAG Vietnam, a Vietnam based Manufacturing organisation with 25 employees and revenues of $3.0 million, Dien May Kim Long Phat, a Vietnam based Retail organisation with 15 employees and revenues of $2.0 million, Webcall, a Vietnam based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using WebCall, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WebCall customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dien May Kim Long Phat | Retail | 15 | $2M | Vietnam | Digital Telecommunications Services | WebCall | Call Center | 2020 | n/a | In 2020, Dien May Kim Long Phat deployed WebCall on its website. The deployment uses WebCall as a Call Center solution embedded in the site to capture inbound customer voice interactions and click to call requests from online product pages. The retailer operates in Vietnam with approximately 15 employees, and the WebCall instance functions as the primary customer contact layer for online inquiries and store support. WebCall is configured as a web embedded telephony widget that routes calls to local service representatives and sales staff. Call Center functional capabilities implemented include real time agent console access, automatic call distribution tied to online contact points, and session logging for follow up, implemented at the storefront level without named third party system integrations. Operational coverage is focused on the company website in Vietnam and it impacts customer service and sales workflows, with governance and rollout kept internal and proportionate to a small retail organization. | |
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KAG Vietnam | Manufacturing | 25 | $3M | Vietnam | Digital Telecommunications Services | WebCall | Call Center | 2018 | n/a | In 2018, KAG Vietnam implemented WebCall on their corporate website to enable web-originated voice contact for its manufacturing operations. WebCall is deployed as a Call Center application to capture inbound customer calls and to provide click-to-call and web callback interactions for customer service and sales teams. The WebCall deployment on KAG Vietnam’s site includes a browser-based call widget that surfaces on product and contact pages, call request capture and basic call logging capabilities, and routing of inbound web calls to company agents or business phones. Configuration focused on lightweight setup appropriate for a 25 employee manufacturer, with administrative controls exposed through the WebCall management interface for agent assignment and call handling rules. Operational coverage is centered on the website channel serving KAG Vietnam’s customer service and sales functions within Vietnam, with calls originating from the web interface and directed to internal staff for order inquiries and customer support. No external system integrations are documented in the source, so the implementation is described as a web-fronted Call Center layer directly handling site-originated voice interactions. Governance and day to day operation are organized around a centralized administrator model typical for small companies, where a designated operations or customer service contact manages WebCall configuration, agent access, and call handling workflows. The implementation emphasizes web-based contact capture and streamlined routing to internal teams, reflecting a modest, single-channel Call Center posture for KAG Vietnam. | |
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Webcall | Professional Services | 10 | $1M | Vietnam | Digital Telecommunications Services | WebCall | Call Center | 2019 | n/a | In 2019, Webcall implemented WebCall on its website to provision customer voice interactions. The WebCall application functions as a Call Center platform embedded via a web widget and site scripting, providing browser-based agent access, click-to-call initiation, inbound call routing and call logging. Webcall, a Vietnam professional services firm, configured WebCall to support front-line customer support and sales touchpoints, aligning agent dashboards and call queues with small-team operations. Deployment is web-centric and SaaS-oriented, with administration handled through the WebCall management console and lightweight on-site integration via the website codebase. Governance focused on simple operational controls such as user accounts, queue configuration and call recording settings, enabling staff-level supervision and basic reporting for service workflows across the Vietnam site. The deployment emphasized a minimal infrastructure footprint appropriate for a 10 person firm while centralizing voice interactions within the WebCall application. |
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