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Kanbawza Bank
Location
No. 615/1, Pyay Road, Kamayut Township,
Yangon, x,
Myanmar
Website
https://www.kbzbank.com/
Phone
95 9 9510 18555
Artw industry
Banking and Financial Services
Employee
Revenue

Kanbawza Bank Technographics

Kanbawza Bank Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Kanbawza Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18000 Kanbawza Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Kanbawza Bank has purchased the following applications: GoDaddy for Application Hosting and Computing Services in 2019, New Relic APM for Application Performance Management in 2020, CXP Lab AI BOT for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Kanbawza Bank is running and its propensity to invest more and deepen its relationship with GoDaddy , Microsoft , Huawei Enterprise or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Kanbawza Bank revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kanbawza Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Kanbawza Bank Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
GoDaddy Legacy GoDaddy Application Hosting and Computing Services IaaS n/a 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2025 2025
Content Delivery Network IaaS 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2020 2020
IT Service Management ITSM 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
CXP Lab Legacy CXP Lab AI BOT Chatbots and Conversational AI AI-Powered Application n/a 2024 2024 In 2024, Kanbawza Bank implemented CXP Lab AI BOT, a Chatbots and Conversational AI application, to support retail banking customer queries across its digital channels in Myanmar. The deployment targets customer-facing digital channels and self-service inquiry handling, while providing escalation pathways into staffed contact-centre workflows. CXP Lab AI BOT was configured with conversational intent classification, natural language understanding, scripted FAQ flows and contextual session management to handle routine retail banking queries. The implementation included escalation orchestration and workflow automation to hand off complex interactions to human agents, and conversation logging to support compliance and analytics. Integrations emphasized channel connectors to web banking interfaces, mobile banking chat and contact-centre routing systems, enabling a consistent customer experience across digital touchpoints. Operational coverage is focused on retail banking customer support teams in Myanmar, with the chatbot functioning as the first line of contact and routing exceptions into existing contact-centre channels. Rollout followed a phased channel-by-channel approach with iterative intent model tuning and content governance led by customer support subject matter experts. Governance processes established conversation script approval, escalation rules and monitoring of conversational performance to maintain quality and operational control.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2013 2013
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core Banking ERP Services and Operations 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Customer Support CRM 2024 2024
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Payment Processing ERP Financial Management 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2019 2019
IT Decision Makers and Key Stakeholders at Kanbawza Bank
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Kanbawza Bank Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Kanbawza Bank Technographics

Kanbawza Bank is a Banking and Financial Services organization based in Myanmar, with around 18000 employees and annual revenues of $5.00 billion.

Kanbawza Bank operates a diverse technology stack with applications such as GoDaddy, New Relic APM and CXP Lab AI BOT, covering areas like Application Hosting and Computing Services, Application Performance Management and Chatbots and Conversational AI.

Kanbawza Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as GoDaddy, New Relic and CXP Lab.

Kanbawza Bank recently adopted applications including Huawei Cloud in 2025, CXP Lab AI BOT in 2024 and FreshDesk Customer Support in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kanbawza Bank’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kanbawza Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Kanbawza Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.