List of CXP Lab AI BOT Customers
Since 2010, our global team of researchers has been studying CXP Lab AI BOT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CXP Lab AI BOT for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CXP Lab AI BOT for Chatbots and Conversational AI include: Kanbawza Bank, a Myanmar based Banking and Financial Services organisation with 18000 employees and revenues of $5.00 billion, Cemex, a Mexico based Manufacturing organisation with 46063 employees and revenues of $1.56 billion, Banyan Tree, a Singapore based Leisure and Hospitality organisation with 8000 employees and revenues of $289.0 million and many others.
Contact us if you need a completed and verified list of companies using CXP Lab AI BOT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CXP Lab AI BOT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Banyan Tree | Leisure and Hospitality | 8000 | $289M | Singapore | CXP Lab | CXP Lab AI BOT | Chatbots and Conversational AI | 2023 | n/a | In 2023, Banyan Tree implemented CXP Lab AI BOT, deploying a Chatbots and Conversational AI solution to support guest services and contact-centre automation in the Asia-Pacific hospitality vertical. The vendor lists Banyan Tree on its AI BOT product page, signaling customer use of CXP Lab AI BOT for guest engagement and inbound contact-centre handling. The implementation centers on conversational AI functional modules, including intent recognition, dialogue management, multilingual response capabilities, and automated self-service flows tailored to hospitality use cases. Configuration work focused on mapping hotel guest support workflows into bot dialogues and designing escalation triggers for scenarios that require human agent involvement. Operational coverage emphasizes front-line guest channels and contact-centre operations across Banyan Tree properties in the Asia-Pacific hospitality vertical, with a cloud-hosted conversational platform architecture that orchestrates 24 7 engagement and handoffs to live agents for complex issues. The deployment integrates automated triage and session context retention to preserve conversation state during contact-centre transfers and to accelerate resolution. Governance and rollout included redefining contact-centre workflows and establishing escalation protocols to manage bot to agent transitions, plus content governance for responses and service intents. Documentation on the vendor page indicates the implementation aims to improve response times and to increase guest self-service completion for routine inquiries using CXP Lab AI BOT. | |
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Cemex | Manufacturing | 46063 | $1.6B | Mexico | CXP Lab | CXP Lab AI BOT | Chatbots and Conversational AI | 2023 | n/a | In 2023, Cemex implemented CXP Lab AI BOT, a Chatbots and Conversational AI application, to automate customer-facing support and deliver contextual self-service responses for CRM and contact-centre processes in Latin America. The CXP Lab AI BOT is listed on the vendor product page with Cemex as a customer, indicating deployment tied to customer service and CRM workflows. The implementation leverages conversational flow design, intent recognition, and contextual response logic to surface CRM record context during interactions, consistent with Chatbots and Conversational AI capabilities. CXP Lab AI BOT was configured to support automated self-service answers and scripted escalation triggers, with conversational routing designed to hand off to human agents when required. Integration signals on the vendor page indicate the chatbot interfaces with contact-centre and CRM systems to maintain session context and customer history, enabling CRM driven interactions across service channels. Operational coverage is focused on customer support and contact centre teams across Cemex operations in Latin America, aligning the CXP Lab AI BOT with regional service workflows. Governance and workflow changes centered on embedding the chatbot into existing CRM/contact-centre processes, updating escalation policies and agent handoff procedures, and configuring conversational intents to mirror support playbooks. The implementation narrative positions CXP Lab AI BOT as the conversational layer for Cemex customer service use cases, integrating conversational automation into CRM and contact-centre operations. | |
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Kanbawza Bank | Banking and Financial Services | 18000 | $5.0B | Myanmar | CXP Lab | CXP Lab AI BOT | Chatbots and Conversational AI | 2024 | n/a | In 2024, Kanbawza Bank implemented CXP Lab AI BOT, a Chatbots and Conversational AI application, to support retail banking customer queries across its digital channels in Myanmar. The deployment targets customer-facing digital channels and self-service inquiry handling, while providing escalation pathways into staffed contact-centre workflows. CXP Lab AI BOT was configured with conversational intent classification, natural language understanding, scripted FAQ flows and contextual session management to handle routine retail banking queries. The implementation included escalation orchestration and workflow automation to hand off complex interactions to human agents, and conversation logging to support compliance and analytics. Integrations emphasized channel connectors to web banking interfaces, mobile banking chat and contact-centre routing systems, enabling a consistent customer experience across digital touchpoints. Operational coverage is focused on retail banking customer support teams in Myanmar, with the chatbot functioning as the first line of contact and routing exceptions into existing contact-centre channels. Rollout followed a phased channel-by-channel approach with iterative intent model tuning and content governance led by customer support subject matter experts. Governance processes established conversation script approval, escalation rules and monitoring of conversational performance to maintain quality and operational control. |
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