Kaya
23/C, Mahal Industrial Estate Mahakali Caves Road Near Paperbox Lane Andheri (East),
Mumbai, 400093,
India
Mumbai, 400093,
India
91 22 6619 5000
Consumer Packaged Goods
Kaya Technographics
Kaya Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kaya and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 591 Kaya employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kaya has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2023, Tawk.to for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kaya is running and its propensity to invest more and deepen its relationship with Microsoft , Tawk.to , Xeno Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kaya revenues, which have grown to $44.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kaya intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kaya Tech Stack and Enterprise Applications
Kaya ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, Kaya implemented Microsoft Dynamics 365 for Finance and Operations within the ERP Financial category to address siloed, manual systems and establish a cohesive cloud platform. The implementation was positioned as a cloud-first finance and operations backbone and was executed as a custom Dynamics 365 deployment tied to broader suite capabilities.
The solution package included Microsoft Dynamics 365 Commerce, Dynamics 365 Sales, Dynamics 365 Supply Chain Management, Dynamics 365 Finance, and Power App, with Power BI integrated for intelligent analytics and report generation. Functional configurations emphasized finance controls such as production costing and inventory valuation accuracy, automated approval workflows, custom alerting, and flexible report generation and scheduling. The implementation also introduced booking and CRM process capabilities to support customer session visibility and personalized offerings.
Architecturally the deployment was cloud based and designed for device agnostic access, enabling users to work from anywhere with an internet connection, and the program was completed in a 12 month delivery timeline. Power BI was integrated as the central intelligence and reporting layer to provide Management Information System reporting across regional, cluster, city, and clinic hierarchies. Operational scope explicitly covered Kaya’s clinic network and associated back office finance, sales, supply chain, and scheduling functions.
Governance and workflow changes included centralized information flows, automated interdepartmental handoffs, and new approval and alerting patterns to reduce manual reconciliation and improve operational coordination. Configuration of capacity and resource scheduling provided real-time updates on room capacity and therapist and doctor productivity, enabling smarter utilization and operational planning.
Outcomes documented by Kaya included an 11 percent increase in collections from new customers, a 14 percent increase from existing customers, and a 4 percent year on year growth in sessions booked, alongside improved planning, visibility, and analytics through Power BI across business units and clinic locations.
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Kaya AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Kaya implemented Tawk.to on its public website to provide an embedded conversational interface for site visitors. The deployment leverages the Tawk.to web chat widget and client-side integration to expose Chatbots and Conversational AI capabilities for real-time visitor engagement. Tawk.to is positioned as the customer-facing conversational layer on kaya.in, routing live sessions into in-browser agent consoles.
Kaya’s implementation focuses on live messaging, automated greeting messages, session transcripts and agent handoff workflows, capabilities typical of Chatbots and Conversational AI solutions. The configuration implies a client-side script installation and use of the Tawk.to console to support online customer support and lead capture workflows, while chat transcripts enable operational visibility for support teams. This setup aligns Kaya, Tawk.to, and the Chatbots and Conversational AI category with front-line digital customer engagement functions.
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Kaya Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Kaya implemented Microsoft 365 to consolidate cloud productivity and Collaboration capabilities. Kaya's public website references show Microsoft 365 in use, indicating a tenant-based SaaS deployment that supports both internal collaboration and externally surfaced services. The deployment is structured as a cloud-hosted Microsoft 365 tenancy providing centralized email, calendaring, and Office application access alongside browser-accessible services. This implementation situates Microsoft 365 as the primary Collaboration platform for the organization.
The Microsoft 365 rollout encompasses core Collaboration modules including Exchange Online for corporate mail, SharePoint Online for intranet and document libraries, Microsoft Teams for chat and meetings, and OneDrive for user file synchronization. Tenant-level configuration and administration cover identity and access controls, mailbox and site provisioning, and information governance settings aligned to corporate policy. Operational coverage targets Kaya's corporate organization in India, where collaboration workflows, document lifecycle management, and meeting orchestration are primary business functions impacted. Governance is oriented around role-based provisioning, access controls, and content classification to manage user access and data handling within Microsoft 365.
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Kaya eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2023 | 2024 |
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Kaya SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2023 | 2024 |
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Kaya CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Sales Automation, Sales Engagement | CRM |
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2023 | 2024 |
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Kaya IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Kaya
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kaya Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kaya IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kaya digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Kaya Technographics
Kaya is a Consumer Packaged Goods organization based in India,
with around 591 employees and annual revenues of $44.3 million.
Kaya operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Tawk.to and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Kaya has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Tawk.to.
Kaya recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2023, Microsoft Dynamics 365 Commerce in 2023 and Microsoft Dynamics 365 Supply Chain Management in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kaya’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kaya’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kaya technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.