KI
1330 Bellevue Street,
Green Bay, 54302, WI,
United States
Green Bay, 54302, WI,
United States
800-424-2432
Consumer Packaged Goods
KI Technographics
KI Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 KI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KI has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, EpiServer CMS for Web Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KI is running and its propensity to invest more and deepen its relationship with Salesforce , Cisco Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KI revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KI Tech Stack and Enterprise Applications
KI AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, KI deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. KI uses Salesforce Chat to provide Chatbots and Conversational AI capabilities that support customer service and web-based digital engagement.
The implementation leverages standard chat modules including real-time visitor chat, agent presence and routing, canned responses, transcript capture, and session handoff to human agents. Chat sessions are funneled into existing support workflows where routing rules map conversations to service queues and agent availability, aligning chat handling with case and incident management processes. The solution is embedded on KI’s website and governed through centralized operational rules for escalation, agent workflow consistency, and interaction recordkeeping across customer service teams.
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KI Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, KI implemented Cisco Webex Meetings as a browser-accessible conferencing layer on its corporate website, adopting a solution in the Audio Video and Web Conferencing category to host live audio and video sessions for external and internal participants. Cisco Webex Meetings was deployed to provide web-based join, video conferencing, audio bridging, screen sharing, meeting recording, and standard meeting controls that align with typical Audio Video and Web Conferencing functional workflows.
The implementation centered on embedding Cisco Webex Meetings access and meeting scheduling affordances into the public website to extend collaboration capabilities to customers and partners while supporting internal collaboration needs. Deployment used Cisco Webex Meetings administrative controls to centralize meeting configuration and access policies, and the solution was configured to support browser-based participation and recorded session capture for on-demand review.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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KI Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | EpiServer CMS | Web Content Management | Content Management | n/a | 2019 | 2019 |
In 2019, KI implemented EpiServer CMS for Web Content Management on its corporate website. The EpiServer CMS deployment centralizes content authoring, templated page components, digital asset management, and publishing workflows to support KI web and digital channels.
Implementation scope focused on marketing and web operations, instituting role based authoring, editorial approval flows, and staged publishing to enforce content lifecycle governance. The EpiServer CMS configuration emphasizes componentized templates, responsive rendering, and content versioning to enable consistent content reuse across product and marketing pages, with operational ownership retained within KI marketing and web teams.
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KI CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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KI ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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KI IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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KI CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at KI
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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VP Eastern Region Sales | VP | Sales | |
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Vice President Sales and Marketing, Workplace Strategy | VP | Marketing | |
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CIO | CXO | Finance | |
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Vice President Business Operations and Customer Experience | VP | Customer Service | |
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VP Business Operations | VP | Operations | |
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Chairman/Chief Executive Officer | CXO | Finance | |
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Senior Human Resources Manager | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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President | CXO | Finance | |
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Apps Being Evaluated by KI Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KI IT executives and key decision makers. This section highlights KI's latest recorded technology evaluations, including Billtrust Business Directory for Payment Processing on 2025-04-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KI digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-07 | KI | Evaluated | Billtrust | Billtrust Business Directory | Payment Processing | ERP |
FAQ - APPS RUN THE WORLD KI Technographics
KI is a Consumer Packaged Goods organization based in United States,
with around 3000 employees and annual revenues of $700.0 million.
KI operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Cisco Webex Meetings and EpiServer CMS,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Web Content Management.
KI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Cisco Systems and Optimizely.
KI recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2020, Cloudflare CDN in 2020 and EpiServer CMS in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KI’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KI’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KI technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.