Kiama, 2533, NSW,
Australia
Kiama Municipal Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kiama Municipal Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Kiama Municipal Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kiama Municipal Council has purchased the following applications: Granicus OpenCities for Content Management in 2021, Nintex Promapp for Process Mining in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kiama Municipal Council is running and its propensity to invest more and deepen its relationship with Granicus , Nintex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kiama Municipal Council revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kiama Municipal Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus OpenCities | Content Management | Content Management | n/a | 2021 | 2021 |
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Nintex | Legacy | Nintex Promapp | Process Mining | Analytics and BI | n/a | 2019 | 2019 | In 2019 Kiama Municipal Council implemented Nintex Promapp as a Process Mining solution to document and rationalize how municipal services were delivered across the organization. The council faced sparse process documentation across functions that span traditional council services, holiday parks and aged care facilities, and the rollout began with targeted executive and senior leadership sessions followed by organization wide information sessions led by the Nintex Promapp team. Any initial staff scepticism diminished once mapped processes exposed non value add activity and created impetus for change. The implementation focused on enterprise process mapping, standard operating procedure capture, and use of lean methodology to identify waste and rework, consistent with Process Mining and BPM capabilities. Nintex Promapp was used to create a common process repository, assign process ownership, and enable role based documentation and training workflows. Early adopters were trained and certified as internal Nintex Promapp trainers, establishing in house capability for ongoing process mapping and staff enablement. Operational coverage included multiple divisions with explicit involvement from the finance function and corporate and commercial services, and extended to staff across the council who handle supplier registration, tree services and other public facing workflows. The program emphasized divisional follow up and peer to peer training, embedding process mapping into routine business practice across sites and service lines. No external integration vendors are specified in the source material. Governance was restructured to support continuous process improvement, with certified internal trainers providing ongoing Nintex Promapp training and follow up support within each division. The council applied lean review cycles to mapped workflows, formalized process ownership and used the Nintex Promapp repository to surface non value add steps and streamline approvals and handoffs. This created a sustainable operational model for process governance and incremental improvement. In the first 12 months using Nintex Promapp the council mapped over 200 processes and reported efficiency improvements that the organization quantified as saving around one full time equivalent of non value adding work. A single process example for supplier registration, which occurs about 600 times a year, was reduced by roughly four hours per case, representing about 200 hours saved for that process. Processing times for applications such as tree pruning and removal decreased from 48 days to 18 days, demonstrating measurable cycle time reductions reported by council leadership. |
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