Klook Travel Technology
24F, Kinwick Centre, 32 Hollywood Rd, Central,
Hong Kong, x,
Hong Kong
Hong Kong, x,
Hong Kong
852 3462 6208
Professional Services
Klook Travel Technology Technographics
Klook Travel Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Klook Travel Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Klook Travel Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Klook Travel Technology has purchased the following applications: Stripe Payments for Payment Processing in 2018, Zendesk Explore for Analytics and BI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Klook Travel Technology is running and its propensity to invest more and deepen its relationship with Stripe , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Klook Travel Technology revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Klook Travel Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Klook Travel Technology Tech Stack and Enterprise Applications
Klook Travel Technology ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018 Klook Travel Technology implemented Stripe Payments as its Payment Processing solution for Hong Kong operations. The deployment targeted local settlement and regional payment acceptance, using Stripe Payments to reconcile transactions into Hong Kong dollar accounts while enabling international pricing display for cross border customers.
Configuration emphasized Stripe Payments core processing and Stripe Billing to handle both one time charges for travel bookings and recurring billing where applicable. The implementation included acceptance of Apple Pay and Alipay, processing charges in a customer’s preferred currency, and settlement flows that route funds into local HKD accounts.
Integration tied Stripe Payments into consumer checkout and billing workflows and into merchant settlement pipelines to support multi currency pricing and reduce conversion friction for end customers. Operational coverage prioritized Hong Kong commerce with the capability to process regional and international transactions while displaying localized prices.
The commercial model used in the implementation reflected Stripe’s published pricing, Stripe charges a flat fee of 3.4% plus HK$2.35 per successful transaction, and Stripe Billing provided a subscription and membership billing model for recurring revenue use cases. The architecture and configuration align with Payment Processing patterns adopted by leading Hong Kong technology firms, with Stripe Payments in production at Klook alongside other local adopters.
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Klook Travel Technology Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Klook Travel Technology implemented Zendesk Explore. Zendesk Explore, deployed as an Analytics and BI application, became the central analytics layer for collating customer data and trends as Klook navigated abrupt demand shifts during the pandemic.
The implementation focused on configuring Explore dashboards and reporting to track ticket volume, agent productivity, quality assurance, first contact resolution, and average handle time. Klook paired Explore analytics with Zendesk Guide to create a structured knowledge base and automated agent-facing content, which supported faster resolution workflows and distributed knowledge across teams.
Klook integrated Zendesk features with external messaging channels including Facebook Messenger to ingest high volume inbound inquiries, enabling Explore to surface channel-level trends. Operational scope covered the Customer Experience Group as the primary user, with adoption extending into HR, Tech, legal, security, IT, and finance, supporting both customer-facing and internal request workflows across Klook’s global presence.
Governance centered on centralized reporting and a prioritization process driven by Explore insights, enabling teams to escalate urgent issues and revise workflows based on real-time analytics. The knowledge base and shared reporting fostered cross-departmental collaboration and a repeatable cadence for updating content and routing rules as customer demand evolved.
Outcomes reported by Klook include handling peak volumes above 78,000 tickets per month, a 35% increase in agent productivity, a 20% reduction in average handle time, and approximately 6,000 monthly help center views driven by Zendesk Guide content, with Explore serving as the Analytics and BI foundation for these operational improvements.
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Klook Travel Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Klook Travel Technology deployed Google Workspace (Formerly Google G-Suite) to provide enterprise collaboration capabilities. Klook Travel Technology uses Google Workspace to support corporate email, calendar, cloud storage, and real-time document collaboration, aligning the application with Collaboration business functions and enabling cross-team productivity.
The implementation follows a cloud-hosted SaaS model leveraging Google Workspace administrative controls for centralized domain management, user provisioning, and identity governance. Functional modules in active use include Gmail, Calendar, Google Drive, Docs, Sheets, and Groups to operationalize communications and document workflows across corporate teams, with governance enforced through admin console settings and group-based access policies.
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Collaboration | Collaboration |
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2022 | 2022 |
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Klook Travel Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Klook Travel Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Klook Travel Technology
| First Name | Last Name | Title | Function | Department | Phone | |
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DMO Partnership Manager | Manager | Finance | |
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Associate Marketing Director | Director | Marketing | |
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Marketing Planning & Operations and Localization - Associate Director | Director | Marketing | |
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Senior Marketing Manager - Partnerships & Affiliates | Manager | Marketing | |
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Vice President - Global Marketing, Strategy & Planning | VP | Marketing | |
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Apps Being Evaluated by Klook Travel Technology Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Klook Travel Technology IT executives and key decision makers. This section highlights Klook Travel Technology's latest recorded technology evaluations, including Kasada for Endpoint Detection and Response (EDR) on 2025-05-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Klook Travel Technology digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-02 | Klook Travel Technology | Evaluated | Kasada | Kasada | Endpoint Detection and Response (EDR) | CyberSecurity |
FAQ - APPS RUN THE WORLD Klook Travel Technology Technographics
Klook Travel Technology is a Professional Services organization based in Hong Kong,
with around 1200 employees and annual revenues of $150.0 million.
Klook Travel Technology operates a diverse technology stack with applications such as
Stripe Payments, Zendesk Explore and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Analytics and BI and Collaboration.
Klook Travel Technology has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Zendesk and Google.
Klook Travel Technology recently adopted applications including
Slack Connect in 2022, Google Cloud CDN in 2022 and Block Afterpay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Klook Travel Technology’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Klook Travel Technology’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Klook Travel Technology technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.