New York, 10003, NY,
United States
Knee Walker Central Technographics
Knee Walker Central Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Knee Walker Central and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Knee Walker Central employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Knee Walker Central has purchased the following applications: PayPal Enterprise for Payment Processing in 2021, Olark Live Chat for Chatbots and Conversational AI in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Knee Walker Central is running and its propensity to invest more and deepen its relationship with PayPal , Olark , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Knee Walker Central revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Knee Walker Central intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Knee Walker Central Tech Stack and Enterprise Applications
Knee Walker Central ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Knee Walker Central implemented PayPal Enterprise as its Payment Processing solution on its public website. The deployment embeds PayPal Enterprise into the ecommerce checkout, providing hosted payment flows and direct payment capture for online orders. This implementation supports the company storefront and centralizes online payment acceptance for the manufacturer.
PayPal Enterprise was configured to handle payment gateway functions, tokenized payment instruments, and merchant settlement processes consistent with Payment Processing capabilities, enabling finance and e-commerce teams to reconcile sales and manage refunds and disputes. Governance focused on checkout configuration, payment acceptance rules, and operational ownership by e-commerce and finance, reflecting the operational scope of a 50 person manufacturing business. The narrative ties Knee Walker Central, PayPal Enterprise, and Payment Processing to the business functions of online sales and financial operations.
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Knee Walker Central AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Knee Walker Central implemented Olark Live Chat on its public website. The deployment used Olark Live Chat to provide a Chatbots and Conversational AI layer for direct customer engagement and real time messaging.
The implementation centered on the Olark Live Chat web widget and agent console, configured for proactive chat invites, canned responses, visitor monitoring, and chat transcript capture. Configuration work focused on widget placement on product pages, standard response templates, and agent availability settings consistent with small enterprise support operations.
The deployment is website native and supports inbound web inquiries routed to customer service and sales staff, reflecting operational scale for a company of about 50 employees based in the United States. No external integrations are documented in source notes, so the operational footprint is limited to the web channel and Olark application interfaces.
Governance emphasis included chat transcript retention, oversight of canned response libraries, and shift based agent routing to ensure consistent customer interactions. Olark Live Chat is used to centralize real time web conversations, providing Knee Walker Central with a Chatbots and Conversational AI capability aligned to customer support and online sales functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Knee Walker Central Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Knee Walker Central deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform across the organization. The implementation served the company’s approximately 50 employees in its United States manufacturing operations and established Google Workspace as the central collaboration layer for corporate communication and content workflows.
The deployment implemented core Google Workspace capabilities including corporate email via Gmail, calendaring, document collaboration and storage through Google Drive, shared team calendars, and centralized identity and device management through the Google Admin console. Configuration work included account provisioning, group-based access controls, role-based sharing policies, and real-time collaboration workflows aligned with standard Collaboration category functionality for small enterprises.
Knee Walker Central’s public website references Google Workspace (Formerly Google G-Suite), indicating the suite supports corporate email endpoints and external contact workflows tied to the company domain. Operational coverage emphasized internal communications, document collaboration, scheduling across business functions, and administrative governance via Google Workspace administrative controls for user lifecycle and access policy management.
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Knee Walker Central Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Knee Walker Central CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2018 |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Knee Walker Central IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Knee Walker Central
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Knee Walker Central Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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