Knoxville Utilities Board
Knoxville Utilities Board Technographics
Knoxville Utilities Board Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Knoxville Utilities Board and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Knoxville Utilities Board employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Knoxville Utilities Board has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2013, Oracle PeopleSoft HCM for Core HR in 2011, HEXstream Utility360 for Predictive Analytics in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Knoxville Utilities Board is running and its propensity to invest more and deepen its relationship with Oracle , HEXstream , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Knoxville Utilities Board revenues, which have grown to $733.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Knoxville Utilities Board intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Knoxville Utilities Board Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2013 | 2018 |
In 2013, Knoxville Utilities Board implemented Oracle PeopleSoft ERP as part of a PeopleSoft FMS 9.2 deployment. The project focused on ERP Financial capabilities to centralize procurement and financial control across the utility.
The implementation delivered targeted modules including requisition, purchase order, inventory, supplier contract management and bidder registration functionality. Configuration work emphasized requisition to purchase order workflows, purchase order lifecycle controls, inventory valuation and material tracking, and supplier contract lifecycle automation consistent with PeopleSoft FMS 9.2 patterns.
Operational coverage concentrated on procurement, accounts and inventory management functions within Knoxville Utilities Board, with the Oracle PeopleSoft ERP environment providing the transactional backbone. The PeopleSoft FMS 9.2 deployment integrated those procurement modules with core financial ledger and accounts payable processing inside the ERP Financial suite to maintain consistent financial posting and supplier accounting.
Governance changes introduced during rollout included standardized approval matrices, embedded procurement controls in system workflows, and formalized bidder registration procedures to support supplier onboarding and contract compliance. The implementation team ownership specifically encompassed requisition, purchase order, inventory, supplier contract management and bidder registration configuration and governance.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2011 | 2018 |
In 2011, Knoxville Utilities Board implemented Oracle PeopleSoft HCM as its Core HR application. The deployment centralized employee master data and configured Core HR capabilities for position management, benefits administration, absence tracking, and a workforce directory to support HR and payroll-aligned workflows.
The implementation encompassed approximately one year of HRIS Oracle PeopleSoft software implementation and upgrade activity, establishing HRIS administration processes, role-based security, and configuration governance for ongoing maintenance. Oracle PeopleSoft HCM was positioned to unify human resources recordkeeping, benefits administration, and HR operational processes within Knoxville Utilities Board, with governance focused on process standardization and system configuration controls.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HEXstream | Legacy | HEXstream Utility360 | Predictive Analytics | AI-Powered Application | HEXstream | 2022 | 2022 |
In 2022, Knoxville Utilities Board implemented HEXstream Utility360 to augment outage management and reliability analytics. The HEXstream Utility360 deployment used Predictive Analytics to provide enhanced outage visibility, reliability reporting and customer restoration estimates.
The implementation delivered functional modules for outage analysis, reliability metrics reporting including SAIDI/SAIFI/CAIDI, and estimated time to restore calculations. It provisioned interactive real time dashboards for operations and situational awareness, and established automated ETR sharing workflows for internal and external stakeholders.
Deployment scope focused on outage management and reliability across Knoxville Utilities Board service territory in Tennessee, USA, addressing operations and customer service workflows. HEXstream served as the implementation partner and configured Utility360 to align with existing operational processes, standardize reliability reporting and enable stakeholder communication, while improving outage visibility and producing real time customer restoration estimates.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2023 | 2023 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
|
2022 | 2022 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2014 | 2014 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Knoxville Utilities Board
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Knoxville Utilities Board Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Knoxville Utilities Board IT executives and key decision makers. This section highlights Knoxville Utilities Board's latest recorded technology evaluations, including DonationXchange for Donor and Fundraising Management on 2026-01-14, ACI Speedpay for Payment Processing on 2025-12-07, and Oracle E-Business Suite for ERP Financial on 2025-11-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Knoxville Utilities Board digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Knoxville Utilities Board Technographics
Knoxville Utilities Board is a Utilities organization based in United States,
with around 500 employees and annual revenues of $733.0 million.
Knoxville Utilities Board operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and HEXstream Utility360,
covering areas like ERP Financial, Core HR and Predictive Analytics.
Knoxville Utilities Board has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and HEXstream.
Knoxville Utilities Board recently adopted applications including
FreshDesk Customer Support in 2023, HEXstream Utility360 in 2022 and Magnite (ex Rubicon Project) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Knoxville Utilities Board’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Knoxville Utilities Board’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Knoxville Utilities Board technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.