KPN
Wilhelminakade 123,
Rotterdam, 3072 AP,
Netherlands
Rotterdam, 3072 AP,
Netherlands
31 70 343 43 43
Communications
KPN Technographics
KPN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KPN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6887 KPN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
KPN has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2008, Oracle Cloud HCM for Core HR in 2016, ODS2 for Business Process Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KPN is running and its propensity to invest more and deepen its relationship with Oracle , Serrala , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KPN revenues, which have grown to $6.42 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KPN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KPN Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2008 | 2008 |
In 2008, KPN implemented Oracle E-Business Suite as its ERP Financial application. The implementation formed part of a broader Oracle suite deployment that included Siebel CRM and Oracle Application Integration Architecture for Communications to align customer service, billing and financial systems. KPN had operated Oracle Communications Billing and Revenue Management in production since 1999 for consumer ADSL, VoIP, IP-TV and other IP services, and the program aimed to consolidate customer and billing data to support KPN's multi-play product strategy and deliver a unified customer experience.
Oracle E-Business Suite was configured to provide core financial management capabilities such as general ledger, accounts receivable and accounts payable, establishing the central ERP Financial backbone. The implementation emphasized integration points for billing reconciliation, revenue and payment flow orchestration, and financial close processes to support the real-time and flexible billing plans enabled by Oracle Communications Billing and Revenue Management. Configuration work focused on standardizing financial workflows and data models to enable end-to-end order-to-cash and revenue management.
Integrations were executed using Oracle Application Integration Architecture built on Fusion Middleware, leveraging productized integrations between Siebel CRM, Oracle Communications Billing and Revenue Management and Oracle E-Business Suite. Governance centered on creating a single, consolidated view of the customer and aligning operational processes across customer service, billing and finance teams to accelerate time-to-market for new services. KPN expected the combined Siebel CRM, Oracle AIA and Oracle E-Business Suite deployment to help reduce costs, speed time-to-market and improve customer satisfaction.
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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Expense Management | ERP Financial Management |
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2002 | 2002 |
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Payment Processing | ERP Financial Management |
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2016 | 2016 |
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Subscription and Recurring Billing | ERP Financial Management |
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2008 | 2008 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, KPN implemented Oracle Cloud HCM. The deployment targeted Core HR capabilities to centralize employee master data and standardize workforce lifecycle processes for the company in the Netherlands.
Oracle Cloud HCM was configured to deliver core HR modules including global employee records, position and job structures, absence and time management, benefits administration, and HR self service for managers and employees. The implementation emphasized configuration of security roles, organizational hierarchies, and hire to retire business process flows, aligning with common Core HR functional workflows and cloud SaaS operational patterns.
Governance and ongoing application stewardship were maintained internally, with a Solution Architect role at KPN Technium documented as active since December 2020, reflecting sustained inhouse architecture ownership. Operational scope centered on HR and people operations, with standardized data models and configurable workflows for onboarding, workforce changes, and offboarding within Oracle Cloud HCM.
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Workforce Management | HCM |
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2023 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ODS2 | Legacy | ODS2 | Business Process Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, KPN Health contracted ODS2's cloud-native Business Support System, ODS2, to implement an end-to-end digital ID wallet and identity-onboarding solution for the Gedeelde Zorg Midden-Holland healthcare collective. The engagement is classified under Business Process Management and targets healthcare identity management in the Netherlands for approximately 25,000 professionals and 250,000 residents.
The implementation centers on CRM linked identity records, IAM integration for centralized identity and access management, and wallet management for credential issuance and lifecycle control. Configuration and automation workstreams focused on identity proofing, wallet provisioning, credential revocation, and role based access mapping to align provider and resident personas with operational processes.
Architecturally, the deployment uses a cloud-native Business Support System model with API driven interfaces to CRM and IAM endpoints to enable real time provisioning and synchronization of identity attributes. The design supports multitenant separation for the Gedeelde Zorg collective and event driven orchestration for credential exchange to consumer wallets, consistent with Business Process Management patterns for process automation and stateful workflow handling.
Governance and rollout emphasize standardized onboarding workflows, consent capture, audit trails, and identity governance to enforce clinical role separation and data minimization across participating sites. The KPN ODS2 Business Process Management deployment institutionalizes process orchestration for identity lifecycle events to support ongoing operational governance and compliance monitoring.
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OSS/BSS | ERP Services and Operations |
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2003 | 2003 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Process Mining | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2019 | 2019 |
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Intelligent Document Processing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2010 | 2010 |
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Web Content Management | Content Management |
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2010 | 2010 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2007 | 2007 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2011 |
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CRM | CRM |
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2008 | 2008 |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2019 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2012 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2012 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2025 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2021 | 2021 |
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Container Service | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at KPN
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by KPN Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KPN IT executives and key decision makers. This section highlights KPN's latest recorded technology evaluations, including MadCap Xyleme LMS for Content Management on 2025-09-24 and Coupa Procurement for Procurement on 2025-01-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KPN digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD KPN Technographics
KPN is a Communications organization based in Netherlands,
with around 6887 employees and annual revenues of $6.42 billion.
KPN operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM and ODS2,
covering areas like ERP Financial, Core HR and Business Process Management.
KPN has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and ODS2.
KPN recently adopted applications including
ODS2 in 2025, Zebra BI for Office in 2024 and Oracle Cloud Infrastructure in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KPN’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KPN’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KPN technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.