Baton Rouge, 70802, LA,
United States
La Capitol Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by La Capitol and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 168 La Capitol employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that La Capitol has purchased the following applications: Corelation Keystone for Credit Union Management in 2020, ChatBeacon Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems La Capitol is running and its propensity to invest more and deepen its relationship with Corelation , Q2 Software , MeridianLink or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing La Capitol revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for La Capitol intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Corelation | Legacy | Corelation Keystone | Credit Union Management | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, La Capitol selected Corelation Keystone as its core processing platform, with a go-live expected in May 2021. The decision centered on deploying Corelation Keystone to consolidate core account services and standardize Credit Union Management operations across the institution.
The implementation concentrated on core account processing and member information management, including deposit and loan processing, teller operations, general ledger posting, and payments support. Configuration work emphasized transaction processing rules, chart of accounts alignment, and data conversion templates consistent with typical core processing workflows.
Operational coverage was scoped to the credit union’s member services, retail operations, lending operations, and finance functions, with project activities focused on data migration, end-to-end testing, and staff training. Integrations were planned through standard core integration layers to support online banking channels, payment networks, ATM and debit routing, and regulatory reporting interfaces, aligning Corelation Keystone with front-office and back-office workflows.
Governance for the rollout used phased cutover planning and cross-functional steering to manage testing cycles and training schedules leading into the May 2021 go-live. The narrative reflects an implementation aimed at centralizing core banking processes under Corelation Keystone to support ongoing Credit Union Management capabilities.
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Digital Banking | ERP Services and Operations |
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2017 | 2018 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatBeacon | Legacy | ChatBeacon Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, La Capitol implemented ChatBeacon Live Chat on its public website. ChatBeacon Live Chat is deployed as an embedded, customer-facing implementation classified under Chatbots and Conversational AI and serves as the primary conversational interface on the institution's site.
The deployment centers on real-time messaging and automated response workflows typical of Chatbots and Conversational AI, including scripted inquiries, contact capture, session transcripts, and agent handoff capabilities. Operational coverage is focused on member service and online banking support, with the solution routing member inquiries into existing service workflows and enabling frontline staff to continue customer conversations started by the chat widget. Governance emphasis is on channel ownership, conversation logging for operational review, and scripted response management to align chat interactions with compliance and customer service standards.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, La Capitol implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is used on their website and serves as the core collaboration layer for internal communications and document management.
The deployment leverages core Microsoft 365 capabilities including Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint Online for intranet and document libraries, and OneDrive for Business for user file storage, delivering standard collaboration workflows such as real-time chat, coauthoring, and intranet content publishing. Microsoft 365 provides the Collaboration functionality needed to support document lifecycle and team communications across the organization.
Operational coverage spans La Capitol’s approximately 168 employees and supports business functions including member services, operations, finance, and HR. Administration is centralized in a single Microsoft 365 tenant with identity managed through Azure Active Directory, and governance focuses on centralized tenant administration and content access controls, while Microsoft 365 artifacts are surfaced on the La Capitol website for public-facing communication.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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CRM | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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