Paris, 92053,
France
L'agence Oui Sncf SAS Technographics
L'agence Oui Sncf SAS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by L'agence Oui Sncf SAS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 L'agence Oui Sncf SAS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that L'agence Oui Sncf SAS has purchased the following applications: iAdvize Conversational Platform for Chatbots and Conversational AI in 2017, Momentive Usabilla for Customer Experience in 2017, IBM Instana for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems L'agence Oui Sncf SAS is running and its propensity to invest more and deepen its relationship with iAdvize , Momentive (formerly SurveyMonkey) , Skeepers or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing L'agence Oui Sncf SAS revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for L'agence Oui Sncf SAS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
L'agence Oui Sncf SAS Tech Stack and Enterprise Applications
L'agence Oui Sncf SAS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iAdvize | Legacy | iAdvize Conversational Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, L'agence Oui Sncf SAS deployed iAdvize Conversational Platform on its public website. The deployment uses iAdvize Conversational Platform and is aligned with the Chatbots and Conversational AI category to deliver web-based conversational interfaces that combine automated messaging and human-assisted chat.
Implementation centered on embedding conversational routing, rule-based bot flows, proactive engagement widgets, live chat handoff, and session context capture into the website experience, capabilities typical of Chatbots and Conversational AI. The platform was configured to centralize digital customer engagement for customer support and online sales teams, connecting web front-end interactions to agent workflows and reporting, with governance structured around routing rules, scripted conversational workflows, and monitoring for conversational consistency.
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L'agence Oui Sncf SAS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Momentive (formerly SurveyMonkey) | Legacy | Momentive Usabilla | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017 L'agence Oui Sncf SAS implemented Momentive Usabilla to capture on-site customer feedback. Momentive Usabilla is deployed on the oui.sncf website and is used by the organization as part of its Customer Experience efforts to gather UX signals and targeted responses across booking and information pages.
Configuration centers on in-page feedback widgets and targeted surveys, leveraging visual feedback capture and event-triggered survey flows to collect contextual user input. Collected feedback is routed into CX and product workflows for triage, and analytics dashboards are used to surface qualitative insights for teams responsible for online booking, customer support, and digital experience, with an operational focus on web channel instrumentation and internal feedback handling processes.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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L'agence Oui Sncf SAS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Instana | Application Performance Management | ITSM | n/a | 2019 | 2019 |
In 2019, L'agence Oui Sncf SAS deployed IBM Instana as its Application Performance Management solution to instrument its public website. IBM Instana is used to collect application and infrastructure telemetry from the oui.sncf web platform, giving visibility into service interactions and end user experience across the site. The implementation is focused on the company website in France and supports web operations and engineering teams responsible for online booking and customer journeys.
The deployment leverages IBM Instana capabilities such as automated service discovery, distributed tracing, real time metrics, topology mapping, and alerting to surface performance issues across frontend and backend components. Telemetry is centralized into dashboards and observability workflows to support site reliability engineering, DevOps, and incident response processes. Configuration emphasizes continuous instrumentation of web application services and browser level user experience monitoring to accelerate operational troubleshooting and root cause analysis.
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Incident Management | ITSM |
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2017 | 2017 |
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L'agence Oui Sncf SAS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at L'agence Oui Sncf SAS
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Apps Being Evaluated by L'agence Oui Sncf SAS Executives
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