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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

L'agence Oui Sncf SAS Tech Stack and Enterprise Applications

L'agence Oui Sncf SAS AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
iAdvize Legacy iAdvize Conversational Platform Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, L'agence Oui Sncf SAS deployed iAdvize Conversational Platform on its public website. The deployment uses iAdvize Conversational Platform and is aligned with the Chatbots and Conversational AI category to deliver web-based conversational interfaces that combine automated messaging and human-assisted chat. Implementation centered on embedding conversational routing, rule-based bot flows, proactive engagement widgets, live chat handoff, and session context capture into the website experience, capabilities typical of Chatbots and Conversational AI. The platform was configured to centralize digital customer engagement for customer support and online sales teams, connecting web front-end interactions to agent workflows and reporting, with governance structured around routing rules, scripted conversational workflows, and monitoring for conversational consistency.
L'agence Oui Sncf SAS CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Momentive (formerly SurveyMonkey) Legacy Momentive Usabilla Customer Experience CRM n/a 2017 2017
In 2017 L'agence Oui Sncf SAS implemented Momentive Usabilla to capture on-site customer feedback. Momentive Usabilla is deployed on the oui.sncf website and is used by the organization as part of its Customer Experience efforts to gather UX signals and targeted responses across booking and information pages. Configuration centers on in-page feedback widgets and targeted surveys, leveraging visual feedback capture and event-triggered survey flows to collect contextual user input. Collected feedback is routed into CX and product workflows for triage, and analytics dashboards are used to surface qualitative insights for teams responsible for online booking, customer support, and digital experience, with an operational focus on web channel instrumentation and internal feedback handling processes.
Customer Experience CRM 2018 2018
Customer Experience CRM 2021 2021
Digital Advertising Platform CRM 2019 2019
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2018 2018
L'agence Oui Sncf SAS ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IBM Legacy IBM Instana Application Performance Management ITSM n/a 2019 2019
In 2019, L'agence Oui Sncf SAS deployed IBM Instana as its Application Performance Management solution to instrument its public website. IBM Instana is used to collect application and infrastructure telemetry from the oui.sncf web platform, giving visibility into service interactions and end user experience across the site. The implementation is focused on the company website in France and supports web operations and engineering teams responsible for online booking and customer journeys. The deployment leverages IBM Instana capabilities such as automated service discovery, distributed tracing, real time metrics, topology mapping, and alerting to surface performance issues across frontend and backend components. Telemetry is centralized into dashboards and observability workflows to support site reliability engineering, DevOps, and incident response processes. Configuration emphasizes continuous instrumentation of web application services and browser level user experience monitoring to accelerate operational troubleshooting and root cause analysis.
Incident Management ITSM 2017 2017
L'agence Oui Sncf SAS IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at L'agence Oui Sncf SAS

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by L'agence Oui Sncf SAS Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from L'agence Oui Sncf SAS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the L'agence Oui Sncf SAS digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD L'agence Oui Sncf SAS Technographics
L'agence Oui Sncf SAS is a Professional Services organization based in France, with around 1100 employees and annual revenues of $300.0 million.
L'agence Oui Sncf SAS operates a diverse technology stack with applications such as iAdvize Conversational Platform, Momentive Usabilla and IBM Instana, covering areas like Chatbots and Conversational AI, Customer Experience and Application Performance Management.
L'agence Oui Sncf SAS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as iAdvize, Momentive (formerly SurveyMonkey) and IBM.
L'agence Oui Sncf SAS recently adopted applications including Adobe Experience Cloud in 2021, Adobe Analytics Cloud in 2021 and Cloudflare CDN in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of L'agence Oui Sncf SAS’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates L'agence Oui Sncf SAS’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete L'agence Oui Sncf SAS technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.